Effective Leadership Today Masterclass
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Transcript of Effective Leadership Today Masterclass
!© 2014 Roger Harrop Associates www.rogerharrop.com
Staying in the Helicopter® -for effective leadership today
!© 2014 Roger Harrop Associates
enablers
connections
step change
nuts & bolts
purpose
strategy
tactics
detail
action
change
re-action
adapt detail
adapt tactics
confirm/adapt strategy
The Pyramid of Leadership
!© 2014 Roger Harrop Associates
a Manager carries out orders from above
whilst
a Leader creates by his or her strategies
Manager vs Leader
!© 2014 Roger Harrop Associates
Howard Gardner
“Leaders are persons who, by word and/or personal example, markedly influence the behaviours, thoughts,
and/or feelings of a significant number of their fellow human beings”
!© 2014 Roger Harrop Associates
What do we want from our leader?
!© 2014 Roger Harrop Associates
enablers
connections
step change
nuts & bolts
purpose
strategy
tactics
detail
action
change
re-action
adapt detail
adapt tactics
confirm/adapt strategy
The Pyramid of Leadership
!© 2014 Roger Harrop Associates
direction &
purpose
Best Business Leaders
learning mindset
vitality &
energy
source: sean delaney
!© 2014 Roger Harrop Associates
direction &
purpose
learning mindset
vitality &
energy
source: sean delaney
Best Business Leaders
!© 2014 Roger Harrop Associates
direction &
purpose
learning mindset
vitality &
energy
source: sean delaney
Best Business Leaders
!© 2014 Roger Harrop Associates www.rogerharrop.com
!- Ken Aikawa Chairman, Mitsubishi Heavy Industries
“We don’t give a hoot about things like return on equity”
!© 2014 Roger Harrop Associates www.rogerharrop.com
!© 2014 Roger Harrop Associates www.rogerharrop.com
US Retail price/gallon
Source: Cockeyed.com
Coke
Gasoline
Milk
Evian Water
Budweiser
!© 2014 Roger Harrop Associates www.rogerharrop.com
Source:Treacey & Wiersma
Operational Excellence
Product Leadership
Customer Intimacy
!© 2014 Roger Harrop Associates www.rogerharrop.com
Operational Excellence
๏ the essence: be the lowest cost provider in the market
!© 2014 Roger Harrop Associates www.rogerharrop.com
๏ optimised supply chain processes !๏ customer receives reliable high speed transactions !๏ “lean and mean” culture where operational efficiency is highly rewarded
operational excellence
!© 2014 Roger Harrop Associates www.rogerharrop.com
Product Leadership
๏ the essence: push the boundaries of the market with innovative products or processes
!© 2014 Roger Harrop Associates www.rogerharrop.com
๏ focus on invention, product development and market exploitation !๏ products and services generate anticipation and excitement among customers !๏ rewards for new product successes and toleration of failures
product leadership
!© 2014 Roger Harrop Associates www.rogerharrop.com
Customer Intimacy
๏ the essence: develop the relationship with your chosen customers that they most value
!© 2014 Roger Harrop Associates www.rogerharrop.com
๏ focus on identifying customer problems and developing and implementing solutions !๏ empowered customer-facing employees !๏ carefully selected and nurtured clients
customer intimacy
!© 2014 Roger Harrop Associates www.rogerharrop.com
Market Leader
Fast Follower
Industry Average
Below Industry average
A B C
A
BCB
AC
Customer Intimacy
Product or Process
Innovation
Operational Excellence
!© 2014 Roger Harrop Associates www.rogerharrop.com
Market Leader
Fast Follower
Industry Average
Below Industry Average
Customer Intimacy
Product or Process
Innovation Operational Excellence
Now
!© 2014 Roger Harrop Associates www.rogerharrop.com
Market Leader
Fast Follower
Industry Average
Below Industry Average
Customer Intimacy
Product or Process
Innovation Operational Excellence
Target
!© 2014 Roger Harrop Associates www.rogerharrop.com
๏ What does the heartbeat of the business say about where the focus and energy is?
๏ Have you made a clear choice? ๏ Are you targeting customer groups who value this? ๏ Is the organisation aligned with the strategy? ๏ Are you always looking to move the benchmarks
upwards?
!© 2014 Roger Harrop Associates www.rogerharrop.com
business leader types
Source: Development Dimensions International
Democrats !
Autocrats !
Meritocrats
!© 2014 Roger Harrop Associates www.rogerharrop.com
top driver: “freedom to make decisions without conferring”
Source: Development Dimensions International
66%
46%
39%
!© 2014 Roger Harrop Associates www.rogerharrop.com
happy to have your decisions challenged?
Source: Development Dimensions International
96%
29%
!© 2014 Roger Harrop Associates www.rogerharrop.com
your major concern:“making tough decisions that affect people’s future”
Source: Development Dimensions International
50%
28%
20%
!© 2014 Roger Harrop Associates www.rogerharrop.com
positional vs
personal
Authority
!© 2014 Roger Harrop Associates
Downwards
Outwards Outwards
Upwards
3 D leadership
!© 2014 Roger Harrop Associates
ignore
pretend
selective
attentive
empathic
Levels of Listening
Looking elsewhere
Waiting to speak
!© 2014 Roger Harrop Associates
!© 2014 Roger Harrop Associates
ignore
pretend
selective
attentive
empathic
Levels of Listening
Looking elsewhere
Waiting to speak
!© 2014 Roger Harrop Associates
What do we want from our leader?
What does the leader want from their team?
!© 2014 Roger Harrop Associates
What do we want from our leader?
What does the leader want from their team?
!© 2014 Roger Harrop Associates
direction &
purpose
learning mindset
vitality &
energy
source: sean delaney
best business leaders
!© 2014 Roger Harrop Associates
Source: DBERR
Why do you follow someone?
“A feeling of fun, energy and
excitement”93%
!© 2014 Roger Harrop Associates
!Team
Performance
people
leadershiprelationships
culture/ atmosphere
skills profiles
direction structure
organisation motivation
mutual trust respect support
!© 2014 Roger Harrop Associates www.rogerharrop.com
ritual & cliche
gossip & fact
ideas & judgements
feelings & emotions
peak
levels of communication
!© Roger Harrop Associates 2012
belbin team roles
© Belbin Associates
team worker
completer
resource investigator
specialist
co-ordinator plant
implementer
monitor evaluator
explores opportunities,
develops contacts
single minded self starting dedicated
clarifies goals promotes decisions delegates
painstaking conscientious
polishes & perfects
creative unorthodox
solves difficult problems
perceptive diplomatic co-
opererative
shaperpractical reliable
turns ideas into actions
focussed on the objective!
challenging!dynamic
Action
People
Cerebral
sees all options logical
analytical
!© 2014 Roger Harrop Associates
shaper
co-ordinator
plant
resourceinvestigator
team worker
implementer
monitorevaluator
completerfinisher
specialist
!© 2014 Roger Harrop Associates
shaper
co-ordinator
plant
resourceinvestigator
team worker
implementer
monitorevaluator
completerfinisher
specialist
!© 2014 Roger Harrop Associates
Shaper
Co-ord
Plant
Resource
InvestigatorTeam Worker
Implementer
Evaluator
Completer
Finisher
Monitor
preferred team roles
Action
People
Cerebral
LESLEY
ADAM
ADAM
JIM
DEREK
JIM
ANDREW
ANDREW
IAN
IAN
TOM
HARRY
TOM
HARRY
!© 2014 Roger Harrop Associates
Shaper
Co-ord
Plant
Resource
InvestigatorTeam Worker
Implementer
Evaluator
Completer
Finisher
Monitor
preferred team roles
Action
People
Cerebral
ARSAD
PHILIP
KEVIN
KEVIN
ANDREW
ARSAD
ANDREW
PHILIP
GRAEME
LIK SAN
LIK SAN
!© 2014 Roger Harrop Associates www.rogerharrop.com
case study
!© 2014 Roger Harrop Associates www.rogerharrop.com
TASK
task achievement
!© 2014 Roger Harrop Associates www.rogerharrop.com
TASK
task achievement
!© 2014 Roger Harrop Associates www.rogerharrop.com
Leader
Grip self
๏ steady
๏ stand back
๏ consider best approach to team & task
Grip team
๏ collect, clarify, challenge, confirm information
๏ question & listen
๏ establish objective & strategy
๏ plan, organise, delegate
Grip task through team
๏ keep overview
๏ support, control, monitor and review
Keep things Simple
!© 2014 Roger Harrop Associates
shock
denial
awareness
acceptance
experimentation
search
integration
SELF-ESTEEM/CONFIDENCE/ PERFORMANCE
CHANGE OCCURS(the world isn’t quite how it used to be)
TIME
change transition curve
!© 2014 Roger Harrop Associates
attitudes to change
missionaries believers members of the hiders & members of honest lip service refugees the opponents resistance
Source: Krebsbach-Gnath
!© 2014 Roger Harrop Associates
50%transformational followers
cultural architects 20%
against 30%
50%transformational followers
!© 2014 Roger Harrop AssociatesSource: Dilts & Dilts
Values
Beliefs
Capabilities
Behaviour
Capabilities
Behaviour
Environment
Environment
Identity
effort to change
& &effort to change
organisational
transformation
!© 2014 Roger Harrop Associates
sense of urgencyguiding
coalitioncreate a vision
communicate vision
empowerwinsconsolidate
+ change
institutionalise
!© 2014 Roger Harrop Associates
sense of urgency
guiding coalition
create a vision
communicate vision
empower
wins
consolidate +
change
institutionalise
Source:Harvard Business Review
organisational
transformation
!© 2014 Roger Harrop Associates www.rogerharrop.com
!© 2014 Roger Harrop AssociatesSource: The Logic of Failure : Dietrich Dorner
no clarity of purpose
no systematic thinking
law of unintened consequencesno visulalising
over timebias towards the
presentloss of focusemotional
commitment to the past
why things go wrong
!© 2014 Roger Harrop Associates
why things go wrong
Source: The Logic of Failure : Dietrich Dorner
no clarity of purpose
no systematic thinking
law of unintened consequences
no visulalising over time
bias towards the present
loss of focus
emotional commitment to
the past
!© 2014 Roger Harrop Associates
!© 2014 Roger Harrop Associates
belief
passion
courage