Why marketing automation is indispensible (Shimon Ben Ayoun)
Customer service 2020
Talk
IBM Smarter Commerce Order Management for Communications
Is your Customer Experience Strategy Wasting your Money?
Marketing in the Age of "ME"
Synthesio Webinar: Social Customer Care - Improving Customer Experience
Operating in a Platform World - DPlat, 8/14/14
30 buenas ideas para un plan de Social Media
User Zoom Presentation iMedia Brand Summit March 2011
Amsterdam speech 11.9 (Carol Cone); Het Communicatie Congres 2012
The Agency in Transformation: How Customer Journeys Will Transform the Agency-Brand Relationship... Forever
