Do it Online Zanzibar Seminar Presentation
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Transcript of Do it Online Zanzibar Seminar Presentation
THE ONLINE ARENAIn the UK, more than 50% booked holidays online
In Spain, more than 60% of e-com is related to travel
In Italy, more than 48% of e-com is related to travel
In the USA, online travel market generating $150,000,000,000 (yearly)
Africa, fast growing market: Deloitte: Africa GDP to top $3.7 trillion by 2019
FORMS OF PAYMENTHow to pay online? Credit card
Debit card
Pre-paid card
PayPal
Apple Pay
Google Wallet
Mobile Money
Bitcoin
ONLINE PAYMENTS – ALL TERMSCredit card schemes Visa, MasterCard, American Express
Owners of the network
Credit Card Payment card issued to users as a system of payment. It allows the cardholder to pay for goods and
services based on the holder’s promise to pay for them
ONLINE PAYMENTS – ALL TERMSIssuer Card association (scheme) member issuing branded payments card
Pay on behalf of the card holder
Card holderThe person who owns the card
Acquirer Process credit card payments for the merchant
Acquires credit card payments from the card issuing bank within the scheme network
Merchant accountAccount that allows business to accept credit card payments
ONLINE PAYMENTS – ALL TERMSGateway E-com application service provider
Authorize online credit card payments
Payments Service Provider (PSP) Online services to accept online payments
All in one solution
CREDIT CARD – BASIC SECURITY Card Security Code CVV / CVC
For online payment only
3D Secure Verified by Visa / MasterCard secured
Online security protocol providing an additional security level to credit card transactions
Change liability (from aquirer to issuer)
Good or bad ?
CREDIT CARD – BASIC SECURITY EMV Europay / MasterCard / Visa
Chip and pin based cards
Case study – Target USA
PCI DSS Payment Cards Industry
Data Security Standards
CARD NOT PRESENT TRANSACTIONCard holder is not physically present with the card
Mail / phone / fax / Internet
High risk
High fees
Slow settlement…
Online technology
SETTING YOUR ONLINE PAYMENTSDo It Yourself?
Outsource?
DIY Merchant account/s, technology, gateway, compliance, fraud prevention, customer care
PSP All in one, single solution
ONLINE PAYMENTS, WHERE IS THE RISK?Classic fraud Stolen card, Identity theft, email
Service consumed
LOW to MED RISK
Friendly fraud Dispute issues..
Service consumed
LOW RISK
MEET THE BAD GUY’S… FRAUDSTERSINDIVIDULAS – CLASSIC FRAUD
General characteristics Works alone, one-time campaign, low quality stolen card, low quality of personal details
The services ‘Simple booking’, flight, city hotel, short term, one way, “hit and run”
Passenger / Guest The fraudster, close friend / family
MEET THE BAD GUY’S… FRAUDSTERSGROUPS / PROFFESIONAL – CLASSIC FRAUD
General characteristics Well planned campaign, high quality stolen cards (massive list), multiple attempts, acting as an
agent, email campaigns
The service Flights, city hotels, high value packages (commission)
Passenger / Guest Not the fraudster, no passenger / guest
CHARGE-BACKReturn funds to the consumer the consumer protection program
Why to submit a charge-back? Service quality / Service not provided / Merchant not following cancellation policy / Fraud / Friendly fraud
The process Card holder and the issuing banks
Scheme policy
Aquirer and merchant
How to avoid charge-back? Fraud prevention
Service Level Agreement – all levels and refunds
TRANSACTION AUTHENTICATIONBasic check-list Do I know the customer?
Service details
Customer details
Passenger/guest
Any known fraudulent pattern?
FRAUD PREVENTION - TECHNOLOGYAlerts Patterns, black-lists
Attempts Multiple cards
Score Fraud and safety parameters
CHECK IN – THE LAST CHANCEAt the check in Ask the customer to present the card
Ask the customer to present their ID
Most effective check point….
CASE STUDIES
CHECK OUR BLOG FOR MORE EXAMPLES:
www.3GDirectpay.com/blog
Why 3G Direct Pay Limited ?
• Fills the gap between the travel providers and the consumers since 2006
• End-to-end online payments platform • The end-customer can pay online to any travel provider
• The travel provider can be paid online by any of your customers
•All modes of payments and all currencies (USD, KES, EUR, GBP, TZS, ZMW, ZAR and more..)
| Online Payments | 2014 |
NEWS AND UPDATES
www.3gdirectpay.com/easysettlement
NEWS AND UPDATES
Pay to your suppliers:
NEWS AND UPDATES
Pay and be paid within our network