Compaq Global ServicesSolutions for eGovernment

Dan Bell

Customer Service

State and Local Government

Knowledge Knowledge ManagementManagement

GlobalGlobalValue ChainValue Chain

Customer Customer RelationshipRelationshipManagementManagement

NonStop™ eGovernment Infrastructure

. . . SOLUTIONS

eGovernment IT Infrastucture

Availability Performanceand

Management

Security

CustomerCustomerNeedsNeeds

Compaq Compaq and Partnerand PartnerSolutionsSolutions

Plan, Design, Implement and Manage

HIGH AVAILABILITY is our business

AlphaServers 8-Way ProLiant Servers NonStop™ HimalayaHimalayaNonStop™ IntegrityIntegrity

Compaq Services Compaq Services high performance, high availabilityhigh performance, high availability

Compaq Services Compaq Services high performance, high availabilityhigh performance, high availability

ScalabilityManageability

Software Networks

LinuxLinux

OpenVMS

What do these Stateshave in common?

4

Compaq Global Services and Success in a 24x7,

eGovernment marketplace

Compaq Global Services and Success in a 24x7,

eGovernment marketplace

Services to Support the Solution

Solutions to Support eGovernment

CarePaq and Priority Services

Simple Service Packages to Uplift or Extend Hardware Warranties.

Also, Installation and Startup Services

Standard Contractual Hardware and Software Services

Protecting Your Investment After the Warranty

Compaq Assisted Services

IT Support Services

Helping to Get your Infrastructure Support Requirements Met

Seats Management

A innovative Approach to Acquiring Technology and Services

Types of Assessment/Healthcheck Services

TCO AssesmentAvailability AssessmentAvailability ReviewAvailability PartnershipSystem HealthcheckNetwork HealthcheckInternet Security Healthcheck

Asset Management

Rapidly-expanding/shrinking number of IT assets More asset types

– PCs and Laptops, Plotters, Printers

– Handheld PC’s and PDA’s

– Servers

– Network products

– Storage products

– Complete storage systems, i.e., SANs

Asset Management from

Compaq Global Services will offer solutions based on:

•AssetCenter•Infrastructure Desktop

Discovery (IDD)•Infrastructure Network Discovery

(IND)•Get.Resources!

Global Services

Compaq Global Services will provide:

•Implementation Consulting and Planning

•Installation and Configuration•Startup Services•On-going Support

Planning

Planning - Deployment - Manage & Support

Planning - Deployment - Manage & Support

Planning - Deployment - Manage & Support

Planning - Deployment - Manage

Planning - Deployment - Manage & Support

HubsHubs

DesktopDesktop

ApplicationServers

ApplicationServers

handheldhandheld

Print Servers

Print Servers

InternetInternet

Exploding into the Network . . .

RoutersRouters

WirelessWireless

StorageStorage FirewallFirewallWeb Server

Web Server

FileServers

FileServers

SANSAN

eProcurementFinancialReporting

ITAuto DiscoveryAnd Tracking

SW LicenseTracking

And updates

Asset Management

Complete AssetCenter Capabilities

Asset Data DiscoveryAsset Data Discovery

ReportingReporting

• Physical Attributes

• Electronic Distribution

• Version Tracking

• License Tracking

• IMAC Data

AssetCenterAssetCenter

eProcurementeProcurement• New Equipment

• Upgrades

• New Software

• Lease Agreements

• Services

• Detailed Cost Tracking

• Expense Allocations

• Contract Status

• Lease Status

• Services and Warranty

Interface to ERP, Interface to ERP, HR, Help Desk, HR, Help Desk, System System Management, etc.Management, etc.

11

Definition of Seats Management

Compaq Customer Services assumes responsibility as the services ‘Prime Contractor’ for a wide array of IT support functions

Managed Services combines multiple point services in a cohesive service solution focused on the support of a customer’s IT infrastructure

Managed Services integrates all key Customer Services offerings including Lifecycle Services

Managed Services helps customer address key organizational challenges

Recent Information Week Survey of 250 IT Executives:

Some key organizational challenges: Provide adequate IT support to Users Negotiate purchase or support agreements Manage relationships with multiple vendors Outsource IT functions Keep up with pace of change

Seats Management

Seats Management