CommunicationHow to be a little less rubbish at this!

Simon Camilleri

CEO, Creditinfo Malta Ltd.

Agenda

• Introduction

• Who are / were good communicators & why?

• Barriers to Communication & how to overcome

them

• A few things to do and not do

• What’s in it for those you communicate with?

• Q&A

This is me!Wales Gozo

Malta

Think Time

Think about how much

time per day you spend

communicating.

Some facts

How much time per day

do you spend

communicating?

The average worker spends two-and-a-half hours writing emails every day.

That means that every year workers spend some 81 working days

hunched over their computers – often emailing other people in the office

Why is it important to

be a good

communicator?

Why do you need to be good at this?

Being able to communicate effectively

will allow you to gain trust and form

lasting relationships

It is important not only at

work, but at home and in

your daily lives.

Communication

Who are / were great

communicators?

Who are / were great communicators?

• Martin Luther King

• Pope Francis

• Winston Churchill

• Abraham Lincoln

• Franklin D. Roosevelt

Martin Luther King• "I have a dream“ - 8 times

• "Now is the time“ - 4 times

Other anaphora's he used in this speech are:

• "One hundred years later"

• "We can never be satisfied"

• "With this faith"

• "Let freedom ring"

• "Free at last"

Pope Francis

Winston Churchill

"Never, never, never give up!"

Abraham Lincoln & Franklin D. Roosevelt"Four score and seven years ago,

our fathers brought forth on this continent,

a new nation, conceived in Liberty,

and dedicated to the proposition

that all men are created equal.”Abraham Lincoln

• The only thing we have to fear, is fear itself.

• Be sincere! Be Brief! Be seated!

Franklin D. Roosevelt

Why are / were they good communicators?

• Connect• Engage• Disarm• Focus• Clarify• Reinforce• Practice

• is it True?• is it Helpful?• is it Inspiring?• is it Necessary?• is it Kind?

What barriers stop

effective

communication?

Barriers to Effective Communication

• Physical Barriers (time, place, noise, space)• Emotional • Cultural • Language • Gender• Jargon or Slang• Assumptions• Speaking too fast• Speaking unclearly• Visual Distractions• Interruptions

Some things to try and not do

1. Back-to-back meetings

2. Speak in a monotone voice

3. Be boring

4. Take too long to get to the point

5. Be selfish

6. Choose the wrong form of communication

7. Speak to the wrong person

A few things you should do

• Active Listening• Rapid Repeat• Tone of Voice• Pace• Body Language• Active Watching• Smile & be enthusiastic• Questioning Skills• Focus

What’s in it for me?

It’s all about how you say it!

Positive & Negative

POSITIVE benefit to them, if they do it:

‘Let’s make sure we can progress our discussions as quickly as possible, by putting our next chat in the diary.’

The NEGATIVE outcome, if they don’t do it.

‘Let’s avoid the dreaded Telephone Tennis, and agree a time now when we can chat again about this’

The Durex Sex Survey

What can we learn from this…..?

BE INTERESTING!

Any questions?