Basic Communication Skills A presentation by: Neelesh Kapoor.
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Transcript of Basic Communication Skills A presentation by: Neelesh Kapoor.
![Page 1: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/1.jpg)
Basic Communication Skills
A presentation by:Neelesh Kapoor
![Page 2: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/2.jpg)
Objectives
• By the end of this presentation, you will be able to:– Understand the importance of communication– Understand and use effective communication– Explain the importance of Assertive
Communication– Apply techniques to develop Assertive
Communication
![Page 3: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/3.jpg)
Tell me about…
• The best job I ever had was…• The worst project I ever worked on was…• The riskiest thing I ever did was…• I feel like…
![Page 4: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/4.jpg)
Before we begin….
• Energy, Enthusiasm & Presence.
• Full Participation.
• Time ManagementMobiles
Silent
Please!
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Sessions• The need for good communication• Communication process• Effective communication• Barriers to effective communication• Listening Skills• Assertive Communication• Benefits of Assertive Communication• Techniques to develop Assertive Communication
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What is communication?
![Page 7: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/7.jpg)
Communication
• Is the transmission of things, ideas or feeling to the other person.
• Usually implies both the intention to communicate and the means to communicate.
![Page 8: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/8.jpg)
Communication - Meaning
• Communicaire (Latin) – Share
• Communis (French) – Common
• Communicate – impart, transmit, share
![Page 9: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/9.jpg)
Essentials of Communication
• Communicator• Recipient• Intention of the message• Means of communication
![Page 10: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/10.jpg)
![Page 11: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/11.jpg)
Open Communication– Are you taking a holiday this year?
• Yes.– Where are you going?
• Tenerife.– Oh how lovely, why did you choose Tenerife?
• We went there three years ago and it was fantastic.– Why was it fantastic?
• The hotel was exquisite, the views outstanding and the climate was brilliant.
– Where were you staying?• ………..
![Page 12: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/12.jpg)
Closed Communication– Are you taking a holiday this year?• Yes.
– Where are you going?• Munnar.
– I’m going to Nainital.• We’ve been there before and had a wonderful time.
– Hmmm.
![Page 13: Basic Communication Skills A presentation by: Neelesh Kapoor.](https://reader036.fdocuments.net/reader036/viewer/2022082820/56649e8a5503460f94b8f9d3/html5/thumbnails/13.jpg)
Results – Failed Communication• loss of time;• loss of respect;• loss of business;• loss of money;• loss of confidence;• loss of credibility;• loss of relationships;• loss of staff;• loss of trust;• loss of clients.
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Results – Successful Communication
• feel good;• do their job well;• work well together;• feel motivated;• understand;• save time;• feel empowered;• assume responsibility;• share information;• Respect and trust