bai giang chuong 2- quan tri hotel

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    CHNG II:

    NGHIN CU TH TRNG &PHN TCH HNH VI NGI TIU DNG

    Nghin cu th trngPhn khc th trngPhn tch hnh vi ngi tiu dng

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    KHAI NIM TH TRNG

    Thi trng n ganNi m ngi mua v ngi bn gnhau !" tra# !$i %&n h'm v dch v(

    )a# g*m ngi mua+ ngi bn v

    hng tin mua bn,Thi trng hn -. t nh/t 0 nh.m khch hng ti1m

    tng-. %c mua+ kh& nng chi tr&-. nhu c2u cha !3c th4a m5n v

    %6n 78ng chi tr&

    9

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    Phn !"# $h% $'(n)

    :h;# !?@+ chngkh#n+ ti chnh

    :h;# mt hng= tiu dng+ !in mA+ mB

    ngh+ ti1n t:h;# khu vCc+ v tr !a 7D= thnh th+

    nEng thEn+ tr#ng ng#i nFc

    :h;# mc !E cGnh tranh= Huan trInghn hJt

    K

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    Phn !"# $h*! +,- ./ -"nh $0nh

    L

    Lo S ngbn Lo sanphm S thmg cu! m"

    Th# $%

    C"nh$0nh

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    9n .-B43n

    M$ 1# Th5n)nh2$ h0

    Ehn ;#

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    Th% $'(n) +L- $#

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    Nhn) -n -, . 60 -hOn

    $h% $'(n) +L- $#

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    Th% Eh>n 2n .3 )E -h4n) TT

    Market share: chia phn th trng hay th phn lng sn phm hng hoa hay dch vu mcng ty chim l!nh t"i th trng muc ti#$ n% &os% v'i c(c &)i th* c"nh tranh +thng t,nh -.ng t/l0 phn tr1m234p ch$ng th trng: trng hp kh(ch hng

    tr%ng 55 ch$ng co c6ng nh74n th8c v9 s h;$ ,ch

    c*a sn phm &)i v'i nh$ c$ c*a h< +sn phm ,tph7n -i#4t2 khng cn ph7n kh=c

    V

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    2 34 h"ng t5p thi chu 654

    0Z :iJ th kh

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    T5n tr'nh t5p thi m%c t4

    0_

    Phn khuc TT

    >? @(c &nh c(c

    -in s) ph7nkh=c v tinhnh ph7n kh=cA? Bh(t triCn d

    kin kt D$ph7n kh=c

    Mc ti TT

    E? F(nh gi(

    s hGp dHnc*a c(c ph7nkh=cI? Jh

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    PKTT TH JW XY

    ?` d(ng tiu thc nA+ th trng % !3c hnchia thnh cc b hn th trng th;# hGm vi!a 7D= th trng Hufu !i"m= d !# 7ng+ d# c. %C chia ct v1 !a

    giFi hnh chnh

    Nh3c !i"m= khch hng tr#ng cng mt khuvCc !a 7D cng c. nhjng khc bi]t v1 thu nh+tu$i tc+ trnh ! hIc v/n

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    PKTT TH JZC JI[M NHN KH\U H]C

    Bh7n kh=c th trng the% y$ t) nh7n kh$ h

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    PKTT TH TM XY

    Ngi mua !3c chia thnh cc nh.m khcnhau cn c v# t2ng 7F Q5 hi+ 7

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    PHN KHQC TH TRNG THU^CJANH R_NG TH CH X`I

    Khc thtrng Nhn h!"h#c $c %&'(h)nh *& $c %&'(t( +, Nhn h&."/ th0ch

    \inh t +gi(r]2

    Fn ng LW dungnhi9$

    5 lUp ca%^'ng v%

    gi( tr

    _h;ng nhOnhi0$ &ang

    -(nBh`ng s7$r1ng

    3ia &Snh&ng ngi

    LW dungnhi9$

    % th* Jrest

    5hm mb

    +r1ng -ong2

    5hanh thi$

    ni#n

    _gi h=t

    th$)c

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    v h%"t &Vng

    Macleans

    fltra riteM6i d[ ch$ 5r] em 5h,ch k%

    gmN -"c hGt h1ng h(itham gia h%"t&VngN y#$ &i

    J%lgateN im

    Ngu*n= ;7;A+ nghin cu th trng Se T B

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    I TaP

    5A tm cc biJn c. th" hn khc ch# thtrng cc %&n h'm %au !A=2u gi !2u@ bEng tm >io;bu#Ap#m#%t:rang tr ni th/tNh hngNFc h#a?ja

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    1N PHN KHC

    Bh7n kh=c the% > ti#$ th8cN mVt nhom kh(ch hng&ng nhGtjp dung ch% d%anh nghi0p kinh d%anh tr$ng -SnhN

    nh$i m th trng va v nhN chi ph, kinh d%anh

    va phi*i r% tr%ng kinh d%anh rGt l'n

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    A PHN KHC

    5h trng muc ti#$ phi co ,t nhGt t A nhom kh(chhng trQ l#n$i m th trng l'n%anh s) -(n ca%N ,t r*i r%Jhi ph, &$ t kinh d%anh v chi ph, marketing kh(

    ca%

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    PHN KHQC TH bc THCHKHAC NHWU

    Phn khc th;# %T thch !*ng dGng= th" hi]nmt th trng tr#ng !. t/t c& ngi tiu dngc. %T thch !Gi 7#Gi nh nhau,

    ?T thch hn tn= cc %&n h'm c. nhi1u

    chMng 7#Gi !a dGng v1 ki"u dng+ h'm c/ nhd2u gi !2u+ nFc h#a,,,

    ?T thch kJt chm= %T thch !3c hn chia

    thnh nhi1u nh.m nh4 mt cch tC nhin

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    T#n $dnh Ehn 8he-

    Gii on khao st:tip c74n kh(ch hng &C th$d; li#4$?

    Gii on phn tch:em t t,nh t74p tr$ng c*ac7$ tr li (c &nh th$4c t,nh D$an tr

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    Vf 7L

    t h5ng hng khEng Huan tm !Jn vi]c thu ht nhjngngi cha !i mA baA qbiJn hn khc th trng= :nhtrGng cMa ngi %` d(ngZ, Nhjng ngi cha !i mAbaA+ ba# g*m nhjng ngi %3 !i mA baA+ nhjng ngibng Huan v nhjng ngi mu

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    C9- 4 Ehn 8he- h#

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    q 23 4h5t tr&'n %6 +7n c8/ hc th trng tr9ngt:ng +/&

    q M;c %6 hn c8/ hc th trng

    q Th0ch h?4 *7& (@c t&" &nh =9/nhB D trng

    *) ng"En +3c h&.n cF c8/ =9/nh ngh&.4

    5nh g&5 hc th trng

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    M;c %6 hn c8/ hc th trng

    G Ng& ("/IJ"n +3c c8/

    ng& ("/

    2On 4h!( th/th

    IMQ& %R =9/ c8/ c5cOn 4h!( th/ th

    S C5c %Q& th8 cnhtr/nh tr9ng ng)nhI23 nh %ch tr9ng

    hc th trng

    V Ng& c"ng ;ngIJ"n +?& c8/

    ng& c"ng ;ng

    W Nhng Y Z(nh[4 t&( !n

    IMQ& %R =9 c8/ 3c: %6ng

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    9 m: h'nh ; ch

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    PHN TCH HNH VI NGI TIU DNG

    &' so c(n ph)n t#ch ng T ,Sinh d#anh h&i c. khch hngsm hi"u+ chIn nh.m khch hng m(c tiu

    !" Qc !nh %&n h'm+ dch v( thch h37m th4a m5n hI

    L=m th5 n=o / t'm h/4 -7 ,,,

    h#+ hat+ h;n+ h;r;+ hA+ #

    9V

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    J 9- .%nh i 8h9-h h1n) hO 1 0#j

    Fnh lng: kh% s(t s8c m$ac*a h