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Innovating Digital Retailing

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Innovating Digital Retailing

Giving Lookers plc

• Dynamic/responsive control of Lookers operating aftersales platform• Retaining more customer for life through an un-paralled aftersales customer experience• Enhanced visibility of business resource and capacity• A new level of modern retailing across aftersales• Mobile and quick customer check in solutions• Grow through an omni-channel retailing solution• Supporting Lookers aftersales strategy• Increased spend per visit through a new responsive VHC media solution

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Customer ExperienceOnline Service / MOT bookingsCRC BookingsService desk bookings

Workshop LoadingAutomate Aftersales has been designed to help Service Advisors and workshop Managers keep control of all workshop

bookings and activity.

Vehicle Check InVehicle check inAllocating work to TechniciansWorkshop clocking

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The VHC ProcessLookers Duty of Care to customersThe VHC ProcessTechnicianService AdvisorParts Advisor

PartsAdding and pricing parts to a booking.

Adding and issuing parts following a VHC.

Automate Glossary& NewsUp and coming features of Automate dedicated to everything you might need to know but daren’t ask.

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Customer Experience

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Search for customers and vehicles

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Edit customer and vehicle details at any stageof the process giving improved data quality

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All information, e.g. service plans, presented on one screen.Check the vehicle details with HPI at the click of a button.

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Vehicle Check In

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Announce all customers by name on arrival by seeing them all at a glance

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Quick Check-in with instant access to all the functions you need

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Create more customers for life by having instant access to customer updates

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Workshop Loading

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Review your workshop capacity and resource.See both available dates and appointment times.

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VHC

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Instantly see all vehicles arrived on site awaiting a VHC to be completed …

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… and track each vehicle’s VHC progress through each stage

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Technician VHC

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Easily identify VHC red and amber outcomes

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VHC media solution

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Parts

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Lookup and attach VHC parts and tyres direct from manufacturer and tyre programme price files

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Reporting

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Consistent live group and franchise reporting from one platform

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Automate Glossary and News

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Specific role focused online training videos and documentation

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MyLookers coming soon

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31 brands | 126 franchises | 76 sites

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