AOS Aftersales Online System - BMW AOS – Aftersales Online System . ... OSS User's Guide of 29 ......

User's Guide

Version 1.0

AOS – Aftersales Online System

BMW Group

OSS User's Guide of 29

V1.0 / 2015-09-03 Copyright © BMW AG 2015

Contents

Chapter

Page

1 Technical requirements .............................................................................................................. 3

2 Registration and login ................................................................................................................. 4

2.1 Registration ................................................................................................................................. 4

2.2 Login ............................................................................................................................................ 6

2.3 Problems with your password ..................................................................................................... 8

3 User management .................................................................................................................... 12

4 Organisation administration ...................................................................................................... 13

4.1 Creating new users ................................................................................................................... 13

4.2 Your organisation's authorisations ............................................................................................ 15

4.3 Configuring a user's authorisations ........................................................................................... 17

4.4 Deleting a user .......................................................................................................................... 20

4.5 Deleting your organisation ......................................................................................................... 23

5 Starting applications ................................................................................................................. 24

5.1 Starting the RSA application ..................................................................................................... 24

6 Support .................................................................................................................................... 27

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1 Technical requirements

The AOS portal provides BMW information and applications to authorised users such as independent

vehicle repair workshops, official agencies and training facilities. You can call up the AOS portal via

the link https://aos.bmwgroup.com.

The AOS portal can be used with a current version of the "Chrome", "Firefox" or "Internet Explorer"

browser. You will find detailed information on network requirements, browser and operating system

versions directly in the portal at https://aos.bmwgroup.com/technical-requirements.

https://aos.bmwgroup.com/

https://aos.bmwgroup.com/technical-requirements

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2 Registration and login

2.1 Registration

You need to register in order to be able to use the AOS portal. To register, click "Register now" on the

start page of the AOS portal (https://aos.bmwgroup.com).

Fill out the form with the information required for registration and then send it. The following message

will appear if your data has been accepted.


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An e-mail will now be sent to the address you have given. In the e-mail, click the provided link to

confirm your e-mail address. You are now returned to the portal where you receive the following

message.

After you have confirmed your e-mail address, your registration will be checked manually by an

administrator. You will be informed by e-mail as soon as you have been activated. This process can

take up to two working days. If you have not received any message within these two working days,

please contact Support.

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2.2 Login

If you wish to log in to the AOS portal, click "Already registered? To login" on the start page of the

AOS portal (https://aos.bmwgroup.com).


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Enter your e-mail address and your password in the "Logon" section in order to log in to the AOS

portal. After this, click the "Logon" button in order to log in.

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2.3 Problems with your password

If you are already registered and have problems with your password, you can reset it. To do so, click

the "Already registered? To login" button on the start page of the AOS portal.

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The login form now appears. To the right, beside the login section, is the "Help" section. In order to

reset your password, click "Reset password" here.

You are now asked to enter your e-mail address so that you can receive a code with which to reset

your password. After this, click "Next".

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You will now be sent an e-mail with a code. Copy this.

Paste the copied code into the corresponding field on the AOS portal page and click "Next".

Please note that the code you have been sent is only valid for 30 minutes.

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You will now receive a new password with which you can log in. Use your e-mail address and your

new password to log in, and follow the instructions.

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3 User management

You can manage your account data under the menu item "My access". Click the "Assign a new

password" button in order to change your password.

The form for changing a password now opens. Here you can assign a new password.

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4 Organisation administration

Please note the following: Only the legal representative of an organisation can call up the organisation

administration. The legal representative is the first user account that was created during registration.

Accounts created afterwards by an organisation cannot call up the organisation administration.

4.1 Creating new users

If you wish to add new users to your organisation, click the menu item "My organisation". After this,

click the "User management" tab to open the overview of your organisation's registered users.

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In the overview of the registered users of your organisation, click the "New user" button to add a new

user.

A form now opens in which you can enter the data of the user to be created before he/she is added to

your organisation. After you have entered the new user's data, click "Create user" to complete the

process.

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4.2 Your organisation's authorisations

BMW grants your organisation authorisations to use portal functions. As legal representative, your

account always enjoys the full rights of your organisation. You can limit the rights of all other users

(see section 4.3). You can view the authorisations of your organisation by first clicking the menu item

"My organisation", and then "Permission".

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You are now given an overview of the authorisations that have been assigned to your organisation.

The applications available to your organisation depend on these authorisations.

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4.3 Configuring a user's authorisations

If you wish to change the authorisations of a user in your organisation, click the menu item "My

organisation". After this, click the "User management" tab to access the overview of your

organisation's registered users.

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Select the user whose authorisation you wish to change by clicking their e-mail address.

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The user data administration of the user whose rights you wish to change is now opened. Here you

see the "Permission" section. This contains the selection of authorisations that you can assign to the

user. Select the authorisations which you wish to grant to (or withdraw from) the user, and click

"Store".

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4.4 Deleting a user

If you wish to delete a user from your organisation, click the menu item "My organisation". After this,

click the "User management" tab to open the overview of your organisation's registered users.

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Select the user you wish to delete by clicking their e-mail address.

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The user data administration of the selected user is now opened. Here you can see the "Delete user"

button. To delete the selected user, click this button.

Please note the following: The user account of the legal representative cannot be deleted.

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4.5 Deleting your organisation

If you wish to have your organisation deleted, first click the menu item "My organisation", and then

"Delete organisation".

Please note the following: When your organisation is deleted, all user accounts of the organisation

lose their validity. It is then no longer possible to log in at the portal.

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5 Starting applications

5.1 Starting the RSA application

To start the RSA application, click the "Applications" tab on the start page.

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Then click the menu item "RSA".

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The information page on the "RSA Online Guide" now opens. You can use this to start the RSA

application. If the RSA application is available, you will see a green field beside the word "Start". When

you click "Start", the application starts.

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6 Support

This function allows you to send a support request to the BMW Group free-of-charge.

There, enquiries on the following topics will be answered within a reasonable period:

Login

Registration

Permission

General questions on the function of applications

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Access to user support is via the "Help" button on the start page. You can use the support form to

enter the problem and the general conditions. Then send this to BMW.

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You can use the support form that appears to enter the problem and the general conditions. Then

send this to BMW.

AOS Aftersales Online System - BMW AOS – Aftersales Online System . ... OSS User's Guide of 29 ......

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