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Agile, digital innovation to deliver sexual health 24 hours a day
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Sexual health: 24 hours a day Digital Health and Care Congress 2015 Agile, digital innovation to deliver sexual health 24 hours a day Dr Gillian Holdsworth and Glyn Parry
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Transcript of Agile, digital innovation to deliver sexual health 24 hours a day
Sexual health: 24 hours a day
Digital Health and Care Congress 2015 Agile, digital innovation to deliver sexual health 24 hours a day Dr Gillian Holdsworth and Glyn Parry
Introducing SH:24
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Concept
‣ New online sexual health service, delivered in partnership with the NHS
‣ Free STI test kits, information and advice - 24 hours a day
‣ Holistic, user centred service integrated with specialist sexual health services
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Aims
‣ Improve local sexual health ‣ Improve access and experience ‣ Increase productivity/reduce costs
Approach
Guy’s and StThomas’ Charity
CICmembers
Provider commissionercommittee
Operatingboard
Advisoryboard
User group
Key stakeholders: A multidisciplinary team
Policy
Users
IGData
CCGs
Primary care
Academia
Pharmacies
Public health
Civil bodies
Innovation
Safeguarding
Core team
C.I.C
CliniciansPublic health professionalsAgile project managersDesigners Developers
Advisory boardPublic health policySexual health charitiesInnovation organisationsPartner health organisationsAcademiaProviders
SH:24 NHS providers
Local authority commissioners
Voluntary sector
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Prototyping with real users Iterative development
Func
tions
Time
EHC
OralContraception
PartnerNotification
Users are integral to the development of the service. By consulting and prototyping with real users we gain a rich understanding of their attitudes, behaviours, needs and wants. This allows us to optimise existing functions and inform new ones.
Early prototypes typically start life as low fidelity paper based mockups before being digitalised.
The iterative nature of the service’s development ensures that risks are minimised and that the user experience is never compromised – developing functions (not features) that users need, want and prefer to use.
The graph above illustrates how prospective additional functions could be layered to evolve the service – driven by user need and demand.
6–8weeks
1 Build
An iterative approach: Agile prototyping
ChlamydiaTreatment
STITesting
2 Test
3 Learn
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25% digital…
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Launch
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