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AD00-00003-15E · 2017. 12. 11. · Purchasing Operation/Engineering QA Operation/Engineering/QA QA...
Transcript of AD00-00003-15E · 2017. 12. 11. · Purchasing Operation/Engineering QA Operation/Engineering/QA QA...
Socionext Inc.Nomura Shin-Yokohama Bldg.,
2-10-23 Shin-Yokohama,
Kohoku-ku, Yokohama, Kanagawa, 222-0033, Japan
Tel. +81-45-568-1000
http://socionext.com
Copyright 2015-2016 Socionext Inc.AD00-00003-15E February 2016
1. Quality policy: Leading quality with you
2. Organization of QA
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The products of Socionext are utilized in various fields and are playing very important roles in our customers’ products. We reinforce our high-quality and reliable technol-ogy that has been developed in the global market and through cooperation with our partner companies to realize qualified products that meet the varying QCD (Quality, Cost, and Delivery) needs of our customers. Additionally, through management of the planning and design stages, we provide optimum quality to our customers.
Socionext has organized itself to maintain and manage quality systems, promote design quality, develop reliability technology, support customer quality, offer feedback from Failure analysis, collaborate with subcontractors, and promote management.
1. Quality policy
2. Organization of QA
3. Quality Assurance System
4. Honing from the source(DR)
5. Subcontractor management
6. Change management
7. Traceability
8. Failure Analysis
9. Customer quality support
10. Environmental activities
11. ISO certification structure
12. Locations in Japan and Abroad
contents
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Productqualification
Screening
Leading quality with youWe hone quality to match our customers' needs and provide continuous QCD service.
Quality- Assurance Division ■Quality System Department (Quality/Environment system, Design quality)
■Reliability Assurance Department (Reliability Engineering, Customer quality support, Failure analysis)
■Product Quality Department (Product review, Subcontractor management)
Qual i ty and Rel iabi l i ty
Design management
Continuous improvement
Subcontractor management
Complainthandling
Auditcompliance
Qualityauthentication
Price
Delivery
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Review ●:Responsible business unit ○:Participating business unit | Other activities ■:Executing business unit □:Support business unit | Route:PR : Planning Review DR : Design Review PA : Product Assurance
3. Quality Assurance System
Mass production
Market
Purchase order
MP delivery
Sales order Production instructions
Product warehouse
Approval Change application
Claim Reception
Written reply Report
□ □ ■ □□Regular data monitoring
○ ○ ● ○○Process change review
□ □ ■ □□Fault processing
□ □ ■ □□Joint quality improvement meetings, regular audits, supplier performance review
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■
Quality information
■Improvement activities
■Fault notification
■Change application
■Cause investigation/correction
Mass production
□ □ ■ □□Claim reception/review
□ □ ■ □□Claim reply
Design verification Technical startupTechnical evaluation
ES delivery
Customer evaluation
CS shipping Product warehouse
Function
Business unit
Planning stage
Design and prototyping stage
Mass production transition stage
Product/shipping stage
Sales
Sales business units
Customer support
Customer technical support Design Department QATechnology/Test/Package
Subcontractor contactOutsourcing business units (Engineering, Purchasing, SCM.) Subcontractor
ProductionCustomer
Requirements
○ ○ ○ ○●Product design validity review (DR1)
○ ○ ○ ○●Mass production transition validity review (DR2)
○ ○ ● ○○Mass production start review (DR3)
○ ○ ● ○○Pre-shipment audit (PA)
■□ ■Development prototype production
■■ ■Specification check/purchase specification preparation
■□ □Initial flow management
■Initial mass production
■■Certification testing
Prototyping
Factory audit
Instructions
○ ○ ○ ○●Product planning validity review (PR)
○ ○ ○ ○●Product development plan review (DR0)
Engineering Logistics
SCM
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5.Subcontractor management
To assure optimal quality for fabless manufacturers, we build close relationships of cooperation with domestic and overseas foundries and partner companies that have the optimal technology. Through this, we achieve quality management equivalent to in-house fabs.
Potential partner selection
Prototyping: technical evaluation
Partner capital investigation
Partner technology investigation
Potential partner confirmation
Reliability evaluation
Purchase specification contract
Certification investigation
Partner certification
Mass production management
Purchasing
Operation/Engineering
QA
Operation/Engineering/QA
QA
QA
QA
Monthly reports, quality meetings, regular audits, etc.
※QA Agreement concluded
4. Honing from the source (DR)
Name Role Description
PR
DR0
DR1
DR2
DR3
PA
Product planning validity review
We consider the target quality and target reliability to be used for the new product and confirm product development with the agreement of all related offices.
Product development plan review
Product design validity review
Mass production start review
Pre-shipment
Mass production transition validity review
Planning Mass production transition/shippingDesign/Prototyping
DR2DR3 PADR1DR0PR
Assure agreement with required specifications
Assure soundness of plan
Assure finish of design
Assure finish of product
Comprehensive inspection before sale
Product review (DR)
Review contents
Each step at the development process, such as market, research, product plan-ning and development planning is completed with design review before starting mass production. In our quality assurance program, design review consists of six steps: product planning validity review (PR), product development plan review (DR0), product design validity review (DR1), mass production transition validity review (DR2), mass production start review (DR3), and pre-shipment audit (PA). We place particular emphasis on the product planning validity review (PR) and product development plan review (DR0). By identifying problems at an earlier stage, we are able to resolve issues to hone quality from the source. Also, we optimize our review contents to ensure that nothing is left out.
Customer
Communication / data monitoring
Communication / data monitoring Business units:
QualityEngineeringProduction mgmt.Purchasing
Partner Company (Front End Process)
Partner Company (Back End Process)
Operation/Engineering/Purchasing
Operation/Engineering/Purchasing
Operation/Engineering/Purchasing
<Quality Control and Improvement ITEMS>● QA system review by Audit● Quality Meeting● Supplier Performance Review● Continual Improvement● Corrective and Preventive Action● Yield Improvement
<Control ITEMS>● Quality Performance result● Inspection results ● Reliability data● Production Performance result
Information shared data monitoring, speedy response (Investigation, Failure analysis), from data acquisition to prompt feedback in the communication. Subcontractor produc-tion faults and process changes managed through change management.
We clarify the resources and work required to develop the new product and establish a plan that accounts for everything.
Completing the planned design work, we check that the basic design matches the customer's requirements.
We confirm the necessary specifications for mass production prototyping, based on results obtained from prototype evaluation.
We use the mass production prototype to evaluate the characteristics of the product and confirm the necessary specifications and facilities for mass production.
We conduct feedback based on initial flow management results and in-process fault information.
Business units:QualityEngineeringProduction mgmt.Sales
Business units:QualityEngineeringProduction mgmt.Sales
6. Change management
When changing design and processes, the QA and related business units, whichdraft the changes, review the details. They perform reliability evaluation of criti-cal characteristics, and compare it to the current product and strictly check that there is no discrepancy in quality or reliability. The system is such that major changes have to be finally approved by the QA business units. The cus-tomer is notified of changes in quality, reliability, electrical characteristics, andappearance before changes are made.
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7.Traceability
We employ fabrication management system so that manufacturing history can be traced if a quality problem arises in the market or a process. Products are marked upon shipping to make visible what they are and what their manufactur-ing history is.
■Marking example
Proposal process change
Customer Notification
Review of Change/Evaluation
Abort Change
Implementation of Change
Proposal
Customer Notification
Evaluate/Review
Review
Implementation
Review change details (consider effects of change)
Notify customer(of changes in quality, reliability, electrical characteristics, appearance)
Evaluate and review change details
Review results
If appropriate, manage initial production control
<Main traceable details>● Manufacturing history● PCM measurement results● Primary test results● Wafer appearance inspection results● Inspection results● Final test results● Shipping inspection results Etc.
NG
NGYear of manufacture: last two digits. 2015: "15"
Code for week of manufacture
Reference number (management code)
15 20 E00
SOCIONEXTSC XXXXX Part number
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8. Failure Analysis
We thoroughly analyze products with defects found by customers. We identify the cause, address the problem, and prevent recurrence of the defect. We also conduct fault analysis and improvement for products with defects found in evaluation during development or in process faults at subcontractors.
■FIB (focused ion beam machine)
Purpose of use Equipment name
Emission microscopeOBIRCH (Optical Beam Induced Resistance Change)OBIC (Optical Beam Induced Current)LSI testerBeam tracerTDR (Time Domain Reflectometry)Manual proberPlasma dry etcherGrinding machineDraft (acid, HF, organic)Precision grinding system (CMP machine)SEM + element analysis machine (EDX)FIB (focused ion beam machine)X-ray observation machineSAT (ultrasonic test machine)Optical microscopeThermoStreamSemiconductor parameter analyzerLaser openerPlastic mold opener
Defect point identification
Grinding/etching
Observation
Other
Use Failure Analysis to identify cause, prevent recurrence, and improve quality
● Operating defect● Defect in evaluation
Development
● Defect in initial stages● Fault at subcontractor
Mass production
● Defect in process● Defect in market
Customer
■Analysis photos
■Scanning electron microscope
■Beam tracer ■SAT (ultrasonic test machine)
■Fault analysis equipment (excerpt)
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9. Customer quality support
Socionext provides detailed support in order to supply our customers stablywith products in which they can feel satisfied. Specifically, we thoroughly ana-lyze products with defects found by the customer, identify the cause, take counter-measures to prevent recurrence of the defect, and report on the status and counter-measures. We always put great effort into our analysis data for products with defects found by the customer, as it directly guides our qual-ity improvement.
10. Environmental activities
11. ISO certification structure
The Socionext aims to represent a business that contributes to a rich and sus-tainable low-carbon society in harmony with local communities. Our environ-mental efforts start from the environmental awareness of each one of our staff as we work with customers and communities to resolve environmental issues. In developing and supplying environmentally friendly devices and solutions that save energy and space, we contribute to reducing the environmental load of our customers' products.
We acquired ISO9001 certification and use the production lines of partner businesses with ISO/TS16949 certification, an automotive industry sector stan-dard, while readying our system for global expansion. In addition, we acquired ISO14001 certification, an international standard for environmental manage-ment systems (EMS), and continuously implement initiatives for reducing envi-ronmental burdens.
The products of Socionext and the packing and packaging materials comply with the EU REACH regulations*1, EU RoHS directive*2, China RoHS directive*3 and other laws and regulations (excluding exceptions for applying usage prohibition measures).*1 : The regulations in the EU with the purpose of registering, evaluating, authorizing and restricting chemicals (Registration, Evaluation, Authorization and Restriction of Chemicals)
*2 : The directive that prohibits the use of specific hazardous substances in electronic and electrical equipment sold in the EU (Restriction of Hazardous Substances)
*3 : The directive that prohibits the use of specific hazardous substances in electronic and electrical equipment sold in the People’s Republic of China (Regulatory ordinance preventing pollution from the production of electronic and information products)
Hotline
Quality AssuranceDesign
Customer
Sales
Subcontractors
SCM
Technology,Package engineering,Test engineering
Customer support
Subcontractor management
●Enhanced inspection●Enhanced testing●In-car support Etc.
●Optimized inspection●Relaxed testing●Reduced processes Etc.
Options to enhance quality Options to optimize quality
We hone quality to match your needs.
■Product environmental supportThe Socionext advances product design and development that is friendly to the environment, through conformance to regulations. By developing energy-saving products and supplying products that conform to various national laws and regulations, we deliver you peace of mind.
■NORTH AMERICA■ASIA■JAPAN ■EUROPE
Kozoji
Mie
Kyoto
Akiruno
Headquarters (Shin-Yokohama)
Sendai
Osaka
Langen
Maidenhead
Chengdu
Singapore
Seoul
Shenzhen
Hong Kong
Taipei
Shanghai
Braunschweig
Munich
Linz
12. Locations in Japan and Abroad
Our Worldwide Support Organization ProvidesHigh Quality Service to Customers
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Business Unit HQGlobal HQ Group Company HQ Design, Development and Sales Offices Liaison office
Istanbul
Sunnyvale(CA)Sunnyvale(CA)
Milpitas(CA)
Nashville(TN)