A Project Report on Job Description

8/3/2019 A Project Report on Job Description

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A Project Report

On

JOB DESCRIPTION

A dissertation submitted in the partial fulfillment of

M.B.A (Hospital Administration)

CARE Hospital, Banjara hills

INSTITUTE OF MANAGEMENT STUDIES

DEVI AHILYA VISHWAVIDYALAYA

INDORE

SUBMITTED TO: SUBMITTED BY

Mr.K.Raja Rajeswara Rao Dr.Vishal JaiswalDr.Manisha Patil

Dr.Abhinav Joshi

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.


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PREFACE

It is said that without theory, practice is blind and without practice theory is meaningless. Any

class room coaching can be made effective if it is supplemented by practical exposure in an

organization. To bridge the gap between theory and practical and for proper solution of health care

problem practical knowledge is very important and to be a perfect administrator one must be wellaware of practical environment.

Training gives opportunity to relate theory with practical. The training gives an excellentopportunity to a student to apply and prove his ability, intellect knowledge belief arrangement,

judgment, reasoning by giving solution to assigned problem which reflects his caliber.

I had the privilege to do my summer Internship at Care Hospital, Banjara Hills Hyderabad which is

a one of the best HOSPITAL of the country. It provides an ideal and congenial atmosphere for

learning.

My attempt would be successful and grateful if my project and project report serves the need andrequirement of the organization in future.



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Acknowledgement

Knowledge is power

For a MANAGEMENT student, this power of knowledge is unattainable unless an element

of practical observation and practical performance is not added.

We consider our self to be very fortunate for having been provided a golden opportunity to

undergo internship at Care Hospital, Banjara Hills, Hyderabad. It is a great pleasure to

express our sincere gratitude towards Mr. A Radha Krishna Sai (GM-HR) forproviding us an

opportunity to undergo project of this highly esteemed organization.

We are highly grateful to Mr. K R Rajeswara Rao (Sr. Manager-HR) for his extremely

valuable suggestions, guidance & an unfailing help extended during the completion of our

project.

Our very special thanks to Ms. Mani Mittal who helped us with her valuable suggestions

for the completion of our project.

Lastly we are thankful to all those peoples who have helped us directly or indirectly in the

completion of this project.

Dr.Vishal Jaiswal

Dr.Manisha Patil

Dr.Abhinav Joshi



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DECLARATION

We, Dr. Abhinav Joshi, Dr.Vishal Jaiswal and Dr.Manisha Patil student of M.B.A (HospitalAdministration), Institute of Management Studies, Devi Ahilya University, Indore, hereby

declare that this project has been completed by us in the partial fulfillment of the

completion of the degree of M.B.A (Hospital Administration).This report has not been

submitted for the attainment of any degree, diploma or doctrine under this university or any

other university to the best of our knowledge.

Date: 5/07/2007 Dr.Vishal JaiswalDr. Manisha Patil

Place: Indore Dr. Abhinav Joshi



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Table of Contents

Topics

1. CARE group of Hospitals

2. About CARE

3. Introduction to topic

4. Research methodology

5. Nursing Department

6. Dietetic Department

7. Food and Beverages Department

8. Laboratory

9. Blood Bank

10. Non Invasive Lab

11. Internal Audit Department

12. Administration

13. Cath Lab

14. Physiotherapy Department

15. Human Resource Department

16. Observations17. Suggestions



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CARE GROUP OF HOSPITALS



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About Organization

The enjoyment of the highest attainable standard of health is one of the fundamental rights of

every human being, without distinction of race, religion, political belief, economic or social

condition."

In 1997, a team of Medical Professionals have set up the first CARE Hospital, it signaled the dawn

of a new era in medical care. At the heart of this movement was a burning desire to practice

medicine with Compassion, Concern and Care, with a single minded objective - the recovery of the

patient. Today, with Multi-Specialty HOSPITAL across the state, and a reputation for humanitarianand selfless service of the highest order, CARE Hospital enjoys an unbelievable amount of

goodwill. A million smiles will bear testimony to that

At CARE, they operate on a physician driven model. This means that all the main constituents of

the CARE movement - the promoters, administrators and service providers are physicians. At the

centre of the CARE model is the patient and the over-riding motive of all of CARE's activities is toprovide quality medical care at an affordable cost. Technology, Training and Teamwork form the

very core of the CARE model. We emphasize on a comprehensive and continuous education andtraining of every individual involved in patient care. Every effort will be taken to ensure that ourgrowth is one decided by the patient's needs, and not one decided by our corporate requirements.

They believe that:

A patient is the most important person in our hospital.

He is not an interruption to our work, he is the purpose of it.

He is not an outsider in our hospital. He is a part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so.

The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara Hills,

Hyderabad in October 2000. President of India Dr. APJ Abdul Kalam visited CARE HospitalBanjara and seen the Indigenous cath lab that had been setup in November, 2002.

Vision:-

To evolve as a unique university-based heath-centre where the quest for new knowledge

would continuously yield more effective and more compassionate care for all.

To nurture a new generation of professionals of life-long commitment, dedication,

knowledge, skills, wisdom and values.

To strive for public trust and maintain medicines humane and noble place amongst

professions.



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To be globally competitive in healthcare and related businesses integrating local culture and

ethos.

Mission:-

To provide quality medical care at an affordable price, delivered with compassion,

concern and care, through team spirit, training and technology. To develop a comprehensive healthcare delivery model that suits our population.

To develop Centers of Excellence in various medical specialties.

To evolve a holistic approach to healthcare by incorporating the best from

various forms of medicine.

Values:-

Practice: Practice medicine as an integrated team of compassionate, physicians, scientists

and allied health professionals.

Education: Learn to serve through training and education of physicians, nurses and alliedhealth professionals.

Research: Conduct basic and clinical research programs to improve patient care and to

benefit society.

Mutual Respect: Treat everyone with respect and dignity.

Commitment to Quality: Continuously improve all processes that support patient care,

education and research.

Work Atmosphere: Foster teamwork, personal responsibility, integrity, innovation, trust

and communication and celebrate success.

Societal Commitment: Support the society we live and assist patients with limited

financial resources. Finances: Allocate resources within the context of a system rather than its individual

entities.

The Core Principle:-

Putting the patient first;

Above our own interests.

Motto:-

Compassion Concern Care



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Multi-specialties of CARE:-

At the outset CARE earned accolades and appreciation from one and all for its expertise in heart

care and it continues to set new benchmarks not only in heart care, but has also emerged as a

leading multi-specialty health care provider.

The multi specialty services includes

Surgical

Cardio-Thoracic

Dental

ENT

General, Gastrointestinal and Laparoscopic

Gynecology Hand Surgery

Neuro Surgery Surgical Oncology

Ophthalmology

Orthopedic Surgery & Trauma Services Plastic & Cosmetic

Urology

Vascular Surgery

Medical

Anesthesia Blood Bank

Cardiology

Chest Pain & Emergency Medicine Dermatology

Endocrinology

Gastroenterology Internal Medicine / Coronary & Critical Care

Life Style Clinic

Nephrology

Neurology Oncology

Physiotherapy

Psychiatry Pulmonology

Respiratory Medicine

http://www.carehospitals.com/med_spcard-thro_data.htmhttp://www.carehospitals.com/med_spdent_data.htmhttp://www.carehospitals.com/med_spent_data.htmhttp://www.carehospitals.com/med_spent_data1.htmhttp://www.carehospitals.com/med_spgyno_data.htmhttp://www.carehospitals.com/med_spnesu_data.htmhttp://www.carehospitals.com/med_spoth-tr_data.htmhttp://www.carehospitals.com/med_spPla&cos_data.htmhttp://www.carehospitals.com/med_spuro_data.htmhttp://www.carehospitals.com/med_spbb_data.htmhttp://www.carehospitals.com/med_spcard_data.htmhttp://www.carehospitals.com/med_spendc_data.htmhttp://www.carehospitals.com/med_spgasend_data.htmhttp://www.carehospitals.com/med_spim-cci_data.htmhttp://www.carehospitals.com/med_spls_data.htmhttp://www.carehospitals.com/med_spNeurl_data.htmhttp://www.carehospitals.com/med_sponcl_data.htmhttp://www.carehospitals.com/med_spphys_data.htmhttp://www.carehospitals.com/med_sppul_data.htmhttp://www.carehospitals.com/med_spcard-thro_data.htmhttp://www.carehospitals.com/med_spdent_data.htmhttp://www.carehospitals.com/med_spent_data.htmhttp://www.carehospitals.com/med_spent_data1.htmhttp://www.carehospitals.com/med_spgyno_data.htmhttp://www.carehospitals.com/med_spnesu_data.htmhttp://www.carehospitals.com/med_spoth-tr_data.htmhttp://www.carehospitals.com/med_spPla&cos_data.htmhttp://www.carehospitals.com/med_spuro_data.htmhttp://www.carehospitals.com/med_spbb_data.htmhttp://www.carehospitals.com/med_spcard_data.htmhttp://www.carehospitals.com/med_spendc_data.htmhttp://www.carehospitals.com/med_spgasend_data.htmhttp://www.carehospitals.com/med_spim-cci_data.htmhttp://www.carehospitals.com/med_spls_data.htmhttp://www.carehospitals.com/med_spNeurl_data.htmhttp://www.carehospitals.com/med_sponcl_data.htmhttp://www.carehospitals.com/med_spphys_data.htmhttp://www.carehospitals.com/med_sppul_data.htm


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Diagnostics

Cardiology

GastroenterologyNeurology

Nuclear Medicine

Pulmonology

Radiology ( Imageology ) Lab Medicine

CARE The Logo:-

A patient

down with the disease

A professional

standingon excellence

Multi-specialty

platform

Transparentdealings

Well-defined

framework

Level-field for all

http://www.carehospitals.com/med_spcard_data.htmhttp://www.carehospitals.com/med_spgasend_data.htmhttp://www.carehospitals.com/med_spNeurl_data.htmhttp://www.carehospitals.com/med_spNucl_data.htmhttp://www.carehospitals.com/med_sppul_data.htmhttp://www.carehospitals.com/med_sprad_data.htmhttp://www.carehospitals.com/med_spcard_data.htmhttp://www.carehospitals.com/med_spgasend_data.htmhttp://www.carehospitals.com/med_spNeurl_data.htmhttp://www.carehospitals.com/med_spNucl_data.htmhttp://www.carehospitals.com/med_sppul_data.htmhttp://www.carehospitals.com/med_sprad_data.htm


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GROWTH:-

CARE Hospital, initially established as the premier Heart Institute at Nampally, Hyderabad

as 200 bedded hospital in July, 1997.

50 bedded Cardiac Center established in Secunderabad ( Clock Tower) in June,1998

100 bedded Heart Institute set up at Visakhapatnam in April, 1999

CARE Foundation got Defense Technology Spin off Award from the Prime Minister

August, 1999

The Institute of Neuro-Sciences and other specialties set up at Nampally, Hyderabad -

October 2000 The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara

Hills, Hyderabad in October 2000

Govt. of India honored our Chairman, Dr. B. Soma Raju, by awarding Padmasree in

January 2001 for his outstanding contributions in the field of Medicine.

Our Honorable President of India and Recipient of Bharat Ratna award Dr.A.P.J.Abdul

Kalam became the Board Member of CARE Group of hospitals in May, 2001.

Established a Primary Health CARE model Hospital at Lakkavaram March 2002.

Established a Primary health Care Model hospital at Tripura 2003.

Established Pinnamaneni Care Hospital at Vijayawada in 2003.

Indias first V SAT based Public Private Telemedicine system from CARE Foundationwas launched by Chief Minister of Andhra Pradesh Mr. N. Chandrababu Naidu in

October,2000.

President of India Dr. APJ Abdul Kalam visited CARE Hospital Banjara and seen the

Indigenous cath lab that had been setup in November, 2002

The legend cricketer Mr. Sachin Tendulkar visited CARE Hospital and became the Chief

Patron of CARE Group of Hospitals in November 2003.

Established 105 Bedded Heart Institute at Nagpur in September 2006



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Job Description

Introduction:-

Ajob is a collection of tasks and responsibilities that an employee is responsible to conduct. Jobs

have titles. A task is a typically defined as a unit of work, that is, a set of activities needed to

produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc. Complexpositions in the organization may include a large number of tasks, which are sometimes referred to

asfunctions.Job descriptions are lists of the general tasks, or functions, and responsibilities of a

position. Job descriptions are usually developed by conducting a job analysis, which includes

examining the tasks and sequences of tasks necessary to perform the job. The analysis looks at the

areas of knowledge and skills needed by the job. Note that a role is the set of responsibilities orexpected results associated with a job. A job usually includes several roles.

Job descriptions are written statements that describe the duties, responsibilities, required

qualifications, and reporting relationships of a particular job. Job descriptions are based on

objective information obtained through job analysis, an understanding of the competencies and

skills required to accomplish needed tasks, and the needs of the organization to produce work. Jobdescriptions clearly identify and spell out the responsibilities of a specific job. Job descriptions

also include information about working conditions, tools, equipment used, knowledge and skills

needed, and relationships with other positions.

Whether you're a small business or a large, multi-site organization, well-written job descriptions

will help you align employee direction. Alignment of the people you employ with your goals,

vision, and mission spells success for your organization..

Job descriptions set clear expectations for what you expect from people. According to Ferdinand

Fournies in Why Don't Employees Do What They're Supposed to Do and What To Do About It,"

(see sidebar) this is the first place to look if people aren't doing what you want them to do. He says

you need to make certain that they clearly understand your expectations. This understanding starts

with the job description. Job descriptions help you cover all your legal bases.

Importance:-

The job description is important for an effective performance evaluation process.

The job description is a formal method of communicating work planning and feedback. This

can help an organization identify areas of weakness of an incumbent and focus training efforts

in these areas.

a definite asset for wrongful termination lawsuits or claims of prejudice and/or discrimination.

This is particularly valuable for recruiting as potential employees can obtain a clear

understanding of the job during the interview.



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Provides the Director, as well as co-workers with an understanding and appreciation for the

how the job contributes to the achievement of the organization's goals.

Research Methodology

Objectives of the study:-

To prepare job descriptions of the departments assigned.

Data collection:-

Primary Data:-

The methods can be broadly classified as given below:-

1. Observation: - In this method the individual performing the job are observed and relevant

points are noted. This method is helpful in making detailed profile of the department and the jobprofile.

2. Individual interview method: - The interview of employees is a source of information and

helped to obtain effective information in structured form. Certain steps involved in doing personal

interview

Select the people who would be able to answer question.

Perform personal interview.

List the answer down.

3. Group interview method: - In this the individuals performing the similar type of jobare interviewed in a group.

Secondary Data:-

4. Technical conference method: - In this method, all the job related information is gathered from

the experts- usually supervisors, HODs and also collected from the existing records.



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NURSING DEPARTMENT

Introduction:-Nursing Department is one of the largest departments with approximately 600 nurses. CARE

Banjara is 325 bedded hospital with 1:1 ratio of nurse to patient. Hospital has 6 wings with ABCon each floor. 2 nd floor are having ICU, MICU, IMCU, PACU, SICU, Post Cath & Cath Lab.

There are OTS old, new and general.

Hierarchy:-


G.M. Nursin

Nursing Superintendent

Asst. Nursing Superintendent

Head Nurse/Nursing Supervisor

Ward In charge Shift In charge

Staff Nurse


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Job Description -General Manager Nursing

Job Title: -G.M. Nursing

Reports to: -Chief Operation Officer

Purpose: -To administer nursing department for the smooth working of the nursing services

Duties and Responsibilities:-

1. Training and development of the nursing staff

2. Supervision-

(A) Critical-By checking muster working pattern.

(B) Supportive-Actively helping immediate subordinates.(C) Administration-Policy implementation.

3. Participating in recruitment of staff with HRD.

4. Approving work schedule and time schedule.

5. Preparing policies to upgrade routine.

6. Organizing admission procedure for student of nursing.

7. Evaluation of the performance of subordinate.

8. Maintaining and liasoning.

9. Maintaining discipline.

10. Discussion of plans, policies, problem and achievements with CEO.

11. Ensures welfare of nurses.

Supervisory Responsibility:-

Supervises approximately 600 associates.

Qualifications and skills required:-

MSc. Nursing with 10 to 12 years experience.

Job Description -Assistant Nursing Superintendent

Job Title: - Assistant Nursing Superintendent

Reports to: -General Manager Nursing

Purpose: -Supervises the proper nursing facility in the hospital.




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1. Each floor bed to bed rounds with floor supervisor and ward in charge.

2. Planning and approving duty rooster.

3. Checks night instruction book.

4. Collects reports from nursing supervisor.

5. Arrangement for meeting of infection control, quality assurance.6. Ensure welfare of nurses, hostel, food etc.

7. Educational training.


Supervises Nursing supervisor, ward in charge, shift in charge and staff nurse.


BSc. Nursing with 10 to 12 years experience.

Job Description -Nursing supervisor

Job Title: -Nursing supervisor / Shift supervisor

Reports to: -Assistant Nursing Superintendent.

Purpose: -To supervise the nursing facilities and ensure patient satisfaction.


1. Maintaining discipline in nurses on the floors.

2. Bed to bed rounds daily along with in charge sister.3. Daily briefing about the sisters.

4. Completes the night instruction book.

5. Preparation of duty rooster.


Supervises sister in charges and staff nurses and house keeping staff.


BSc. Nursing with 6-8 years of experience.

Good communication skills.

Job Description -Sister In charge

Job Title: - Sister In charge / Ward In charge

Reports to: -Assistant Nursing Superintendent / Nursing Supervisor



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Purpose: -To supervise staff nurse and their administration.


1. Maintaining cleanliness and orderliness.

2. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing Superintendent.

3. Daily briefing about the sisters.


5. Maintaining inventory of the consumable and non consumable items and ensuring

uninterrupted supply of materials by timely indent and maintaining stocks.

6. Prepare duty schedule of nursing staff.

7. Coordinate activities of other support department ex. Physiotherapy, other refer

departments.

8. Ensure implementation of hospital policies as regard infection control, bed occupancy ,

payments.


Supervises staff nurses and house keeping staff.


BSc. Nursing or GNM with 6-8 years of experience.


Job Description -Staff nurse

Job Title: -Staff Nurse

Reports to: -Sister In charge/ Nursing Supervisor

Purpose: -Care of patient and directly serve patient


1. General, routine nursing care of patient as per clinicians instruction and general policy. She

normally becomes an active bridge between clinicians and patients

2. To assist clinicians during examination of patients in general, and female patients in particular.3. To assist while carrying out ward surgery and procedures.

4. Managerial duties like stocking: maintaining adequate supply of consumable items:

maintaining and checking records: transporting patients to referral clinicians etc.5. Assist or perform procedures like :

a) Collection of bloodb) Catheterization of bladder



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c) I.V infusiond) Antenatal care and post natal care

e) Cardio pulmonary resuscitation

f) First aidg) Special clinics like diabetes, asthma etc.

6. Educational activity like counseling, health talks to patients, teaching practical skills to

Student nurses.7. Admit and Discharge patients.

8. Attend out door/field services like camp, blood donation camp and community health

Programmes etc.

9. Some nurses work as nurse clinicians as assistants to surgeons during procedures.


Supervises house keeping staff and trainees.


GNM. with good communication skills.



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DIETETICS

Introduction:-

Dietetics department is situated on the ground floor or CARE Banjara.This department is newlyformed and consist of six dieticians. The dietetic operations include consulting patients, preparing

diet charts etc.

Hierarchy:-

-

Job description -HOD Dietetics

Job Title: -HOD Dietetics

Reports to: -Medical Superintendent

Purpose: -To administer Dietetics Department


1. Consultation of out patients.

2. Dietary planning for inpatients at Cardiac, Nephrology and Endocrinology department.

3. Supervises and coordinates the dietician.4. Training and supervision of Dietician.

5. Overall administration of dietetics department.

6. Posting and duty rooster of dietician.

7. Coordination with other departments.


HOD

Coordinator

Dietician


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Administration and supervision of the entire department.


PhD. Or MSc. Nutrition with 5 to 10 years experience

Job description -Coordinator Dietetics

Job Title: - Coordinator Dietetics

Reports to: -HOD Dietetics

Purpose: -Coordination ofDietetics Department


1. Consultation of out patients.2. Dietary planning for inpatients at cardiac, nephrology and endocrinology department.

3. Supervises and coordinates the dietitian.

4. Training and supervision of Dietician.5. To assist HOD in administration of dietetics department.

6. Posting and duty rooster of dietician.

7. To assist HOD in coordination with other departments.

8. Executive health checkups

Supervisory Responsibility:-Supervises all the Dieticians, trainees and internees in the department.


MSc. Nutrition with 3 to 5 years experience.

Job description -Dietician

Job Title: - Dietician

Reports to: -Coordinator Dietetics

Purpose: -OperatingDietetics Department





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2. Dietary planning for inpatients.3. Ward rounds two times a day.

4. Planning special meal for inpatients.

5. Preparation for RT feeding.6. Providing diet charts on discharge from hospital.

7. Follow up.

8. Training and supervision of internees.9. Executive health checkups


Supervises all trainees and internees in the department.


BSc. Nutrition.



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FOOD AND BEVERAGE

Introduction:-

Food and beverages department is situated at the 2nd basement. It deals with services related tofood materials. This department is divided into two sections:-

Service

Production

Former deals with food services related to patient, staff, attendees and doctors while the latter dealswith food preparation for patients as well as doctors. Service department comprises of supervisors,

stewards and order takers. Whereas production department comprises of cooks, chefs and utility.

This department is in direct contact with dietetics which provides them diet charts for the patients

and they prepare the food accordingly. Basically there are four types of diets. They are:- Normal diet

Liquid diet

Semi solid diet

diabetic diet

Beverages deals with tea, coffee, horlicks, cold drinks etc. There are three dining halls

Visitor dining hall

Staff dining hall

Executive dining hall

There are two kitchens which approximately prepares food for 5000 people per day.

Hospital Kitchen

Cafeteria Kitchen .

Hierarchy:-



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Job Description -Manager

Job Title:- F & B Manager

Reports to :-Chief Operation Officer

Purpose:-To administer catering services


1. Financial Control of dietary department i.e. budgets, records etc.

2. Maintenance of safe food storage practices.

3. Selection, training and supervision of personnel.4. Supervision of food preparation.

5. Supervision of food services.

6. Scrutinizes daily indent and duty rooster.7. Menu planning.


Supervises approximately 100 employees.


MBA in Hotel Management with 10 to 12 years experience

Job Description -Supervisors


Manager

Supervisor (service) Supervisor (production)

Order Taker Cooks

Steward Utility


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Job Title:- Supervisors (Food Services)

Reports to:- F & B manager

Purpose:- To supervise Stewards


1. Supervises patient food services.2. Room services and order taking.

3. Duty allocation of steward and utility.

4. Indenting food services materials from stores.

5. Looks after room clearances.6. Daily briefing for the staff.


Supervises stewards, utility and order takers. And he is supervised by F & B Manager.


Any graduate with good communication skills and well versed with English and

Regional Languages.

Job Description -Supervisors

Job title:-Supervisors (production)

Reports to:-F&B Manager

Purpose:-To supervise the food preparation and storage.


1. To supervise food preparation for patients, staff, attendees, and doctors.

2. Every day menu planning with dietician and manager.

3. Duty allocation for cooks and chefs.

4. Supervising utility for cleanliness in kitchen, cafeteria, dinning halls, stores etc.

5. Daily briefing of the staff.

6. Indenting for raw materials from stores.

7. Helps the Manager in purchasing vegetables and milk daily.

8. Training chefs for maintaining hygiene.

Supervisory Responsibilities: -

Supervises cooks for quality check and is responsible to Manager.



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Qualifications and Skills Required:-

Graduate /Diploma in hotel Management and well versed in English and regional

languages.

Job Description -Steward

Job Title: - Steward

Reports to: - Supervisor service

Purpose: - Smooth services to patients, attainders and staff.


1. Ensures smooth services to patients and attendees in cafeteria and wards.

2. Checks room clearances.

Supervisory Responsibilities: -

Supervised by service supervisor

Qualifications and skills required: -

HSC or SSC with good communication skills and good command over regional

languages.

Job description -chefs

Job Title: - Chef

Reports to: - Food and Beverages Manager

Purpose: - Food preparation for patients, staff and attendees


1. Preparation of food according to the diet charts for patients.

2. Preparation of food according to menu for staff.

3. Maintaining hygienic kitchen.


5-10 years experience in food preparation with diploma in hotel management.



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Job description- Order Takers

Job Title: - Order Takers

Reports to: -Supervisor

Purpose: - Collects orders from doctors, attendees and staff in dinning halls

Duties and Responsibilities: -

1. Collects orders in the dinning halls.2. Collects orders for meetings and parties in auditorium and CLC.

3. Collects orders on phone calls by the patients and staff.

Qualifications and skills required: -

HSC or SSC with good communication skills and well versed in regional languages.

LABORATORY DEPARTMENT

Introduction:-Laboratory is the place where all type of investigations are conducted. This department is

considered as the backbone of any multi specialty hospital thus proper administration should be

carried out. The laboratory has five sections including a sampling room for collection of all type of

samples. Laboratory department is situated on the first floor of hospital.

Hierarchy:-



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Job description -HOD Laboratory

Job Title: -HOD Laboratory


Purpose: -To administer and coordinate all the sections of the lab.


1. Control and coordination of the department.2. Maintaining discipline in the department.

3. Assigning duties to the staff.

4. Regular rounds over the sections of the lab.

5. Cross check of the report before dispatch6. Training and development of the staff members.

7. Self checking of special investigations.8. Coordination with other departments.9. Active participation in infection control meetings.


Supervision of all section of laboratory.



HOD

Section

HeadHematology

Section

HeadHistopathology

Section

HeadMicrobiology

Section

HeadBiochemistry

Section

HeadBlood Bank

Pathologist Histopathologist Microbiologist Biochemist

LaboratoryTechnician


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MD (Pathology) with 8 to 10 years experience.Leadership and good communication skills.

Job description -Head Hematology

Job Title: -Section Head Hematology

Reports to: -HOD Laboratory

Purpose: -To administer and coordinate the Hematology section of the lab.


1. Control and coordination of the department.

2. Maintaining discipline in the department.

3. Assigning duties to the staff.4. Cross check of the report before dispatch

5. Training and development of the staff members.6. Self checking of special investigations.

7. Coordination with other sections of the lab..

8. Solving the complaints of the patients


Supervision of the hematology section of the laboratory.


MD (Pathology) or DCP with 2 to 4 years experience

Job description -Head Histopathology

Job Title: -Section Head Histopathology


Purpose: -To administer and coordinate the Histopathology section of the lab.





4. Cross check of the report before dispatch5. Training and development of the staff members.



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6. Self checking of special investigations.7. Coordination with other sections of the lab.

8. Checking the sample received and dispatched from OT.


Supervision of the histopathology section of the laboratory.


MD (Path) or DCP with 2 to 4 years experience.

Job description- Head Biochemistry

Job Title: -Section Head Biochemistry


Purpose: -To administer and coordinate the Biochemistry section of the lab.




4. Cross check of the report before dispatch


7. Coordination with other sections of the lab.


Supervision of the Biochemistry section of the laboratory.


MD (Biochemistry) or MBBS MSc Biochemistry with 2 to 4 years experience

Job description - Head Microbiology

Job Title: -Section Head Microbiology


Purpose: -To administer and coordinate the Microbiology section of the lab.




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3. Assigning duties to the staff.4. Cross check of the report before dispatch

5. Training and development of the staff members.

6. Self checking of special investigations.7. Coordination with other sections of the lab.

8. Active participation in infection control meetings


Supervision of the Microbiology section of the laboratory.


MD (Path) or MBBS MSc. Microbiology with 2 to 4 years experience

Job description -Phlebotomist (Sampling Room)

Job Title: -Phlebotomist

Reports to: -HOD Laboratory / Section head Hematology

Purpose: -Collection of Blood Samples


1. Determine what blood samples to be collected and select the type of container to be used

appropriate, preservative where required.2. Check whether the patient is fasting where it is necessary for test3. If for GTT to test glucose and inform the patient when to come back for next blood

sampling.

4. Inform the time for patient when to come for post breakfast or post lunch sugars5. Hormones test and other special test patients to be sent to lab for history

6. Properly numbering the containers pertaining to test

7. Urine collection bottles to be given to patients with necessary instructions8. Dispose the used syringes and needles as per guidelines

9. Maintain cleanliness in sampling room

10. Attend to BT/CT test for out patients

11. Handover the samples and requisition to the night duty technician in bio chemistry /hematology.


BMLT or DMLT with good communication skills.



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Job description -Hematology Technician

Job Title: - Laboratory Technician

Reports to: -Section head Hematology

Purpose: -Receiving and verifying blood samples.


1. Receive and verify blood samples

2. Enter relevant particular in IP and OP registers.

3. Process the samples and generate test results.

4. Quality control e.g. Maintain equipments, use controls, periodically prepare reagents andstains etc.

5. Special hematology test as requested to specify for each test.

6. Dispatch results for printing

7. Inform test results over telephone as and when complete.8. Collect blood smears for MP and perform test like BT/CT, HB etc bed side.

9. File reported slides (P.smear and bone marrow).10. Assist the coordinator in indenting materials in daily and monthly statistics & in stock

maintenance.

11. Consult pathologist on abnormal results and blood smears.



Job description -Histopathology Technician


Reports to: -Section head Histopathology

Purpose: -Identification of samples and specimens.

Duties and Responsibilities:-.

1. Receive identification of sample, identification with corresponding requisition.2. Entry of relevant particulars of the samples with unique identification no., after verifying

the patients particular of samples with the corresponding requisition.

3. Cytology samples, fluids etc. are to be immediately processed.4. To check the fixative in the specimen received for the histopathology examination.

5. To note down details of gross examination as dictated by pathologist.

6. To process, embed, cut and stain the tissues actions for routine examination.7. To dispatch the signed reports to the dispatch counter.



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8. To preserve the remaining specimens.9. To file glass slides and paraffin blocks.



Job description -Biochemistry Technician


Reports to: -Section head Biochemistry

Purpose: -Routine clinical chemistry test.


1. Perform assay of routine clinical chemistry tests, hormones and special tests.

2. Maintenance of daily register of special tests.3. To help QM- Quality control as and when required

4. Separation and sorting samples.

5. Receiving and verifying samples and requisitions and entry of relative data in registers.6. Preparation of reagents.

7. Interactions with patients, nurses and doctors incase of any doubt regarding specimens or

reports.8. Watch on dispatch of reports in time.



Job description -Microbiology Technician


Reports to: -Section head Microbiology

Purpose: -Receipt, Process and Dispatch of samples.


1. Receiving samples, verifying and entering the details into registers.



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2. To centrifuge all samples for serological tests and stores serum samples in the refrigeratorsfor special tests.

3. To process culture samples.

4. To prepare slides for wet films, hanging drop KOH examinations.5. To perform routine serological tests daily and enter the result into the registers.

6. To dispatch all reports to the main laboratory after completion of tests.

7. To prepare various media regularly and to ensure adequate stock is maintained inrefrigerator.

8. To help prepare the list of materials required for indenting.

9. To receive materials from the materials department and enter them in the stock registers.

10. To maintain temperature chart of incubators.11. To answer phone calls.

12. To check and discard samples, inoculated culture plates, bottles, culture test tubes etc. for

autoclaving before final disposal.13. To assist in collection of statistics and preparation of monthly report.

14. To keep instruments clean.



Job description -Biochemist

Job Title: - Biochemist


Purpose: -Receipt, Process and Dispatch of samples.


1. To perform assay of routine clinical chemistry parameters, hormones and other specialtests.

2. Receiving and verifying samples and requisitions and entry of data in registers.

3. Separations and sorting out samples.4. To inform one week ahead, section head, regarding indent for supply of any kit.

5. Maintenance of registers of routine and special tests and updating the new test.

6. Participation in teaching programme.

7. To maintain hormone and electrophoresis registers and prepare monthly statement andstatistics.

8. To look after the maintenance of equipments assigned.

9. To make entries in day books as an one material is received and as and when issuesreceived.

10. Prepare statistics of the test done in the department.

11. Watch on dispatch reports in time.



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12. To interact with patients, nurses and doctors in case of any doubt regarding specimens orreports.


MSC-Biochemistry with 2-3 years experience & good communication skills.

Blood Blank

Introduction:-Blood bank is situated on the first floor of the Care Hospital. It is a part of laboratory department

where the blood is arranged by the replacement and in emergency.They collect and store whole blood not the components.

Hierarchy:-



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Job description -Head Blood Bank

Job Title: -Section Head Blood Bank


Purpose: -To administer and coordinate the Blood Bank of the lab.




4. Cross check of the report before dispatch

5. Training and development of the staff members.6. Self checking of Blood samples, blood units regularly.

7. Coordination with other department of the Hospital8. Counseling and convincing the donors.9. Preparing monthly statistics and maintaining records.


Supervision of the Blood Bank of the laboratory.


MD (Pathology) or DCP with 2 to 4 years experience

Job description -Blood bank Technician

Job Title: - Lab technician

Reports to: -Section head Blood bank


Section

Technicians Staff Nurse

Trainees


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Purpose: -Collection, process, storage and dispatch of Blood Samples as and whenrequired.


1. Collection of blood samples and recording in appropriate registers.

2. Blood group matching, bleeding and cross matching.3. Maintenance of records of blood issued.

4. Blood arrangement before procedures in the OT.

5. Properly numbering the containers pertaining to test.

6. Dispose the used syringes and needles as per guidelines7. Maintain records of the dispatch reports, billing, sample collection, blood groups etc.

8. Maintain cleanliness in sampling room.

9. Stock maintenance and indenting.10. Handover the samples and requisition to the night duty technician



Job Description -Staff Nurse

Job Title: - Staff Nurse

Reports to: -Section head Blood bank

Purpose: -Bleeding, sample collection and recovery of patient.


1. Collection of blood samples and recording in appropriate registers.

2. Maintenance of records of bleeders.3. Sedating the patient before bleeding.

4. Watch for recovery after bleeding.

5. Watch for any allergic reactions.

6. Dispose the used syringes and needles as per guidelines7. Maintain cleanliness in sampling room.

8. Stock maintenance and indenting.


GNM with good communication skill.



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NON INVASIVE LABORATORY

Introduction:-Non invasive lab is situated at the first floor of Care Banjara. The procedures conducted are ECG,Echo, TMT, HOLTER 1st & 2nd, PFT & Uroflometer. The inflow of patient is from OPD, IPD,

referrals & health checkups. The equipments used work superficially for the diagnostic purposes.

Hierarchy:-



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Job Description HOD [ NI Labs ]

Job Title: -HOD (non invasive labs)

Reports to: -Medical Director

Purpose: -To Administer and Supervise NI labs Department.


1. Controls and coordinates activities of NI labs.

2. Regulates the maintenance of records.3. Monitors over the procedure and discipline of the staff.

4. Counseling to the patients.


Supervises the technicians and staff in the NI labs.


MD/Cardiologist with 5-10 years of experience.

Job Description -NI lab Technician


HOD Consultan

Lab Technicians

PRE


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Job Title: -Lab technician

Reports to: - HOD

Purpose: -To perform and assist various procedures in the NI labs.


1. To take appointments before the procedures.

2. To inform the consultants about the patients.

3. Explains the procedures to the patients as per the appointments.

4. To prepare the printed reports.

5. To maintain the record of the procedures.

6. To inform the maintenance regarding any fault in the equipments.

7. Preparing the patient before the procedures.


HSC + Diploma (ECG technician) and minimum work experience.


Internal Audit

Introduction: - Internal auditing is the department situated in the corporate office which is an independentobjective assurance and advisory activity designed to add value and improve an organizations

operations.

The objective of internal audit is as follows:-

Effectiveness and efficiency of operations.



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Reliability of financial reporting.

Compliance with applicable laws and regulation.

Safe guarding of assets.

Hierarchy:-

Job Description of Manager Internal Audit

Job Title: - Manager Internal Audit

Reports to: - CFO (Chief Financial Officer)

Purpose: - To manage and coordinate internal audit department with given protocols.


Manager

Senior Executive

Unit In charge

Junior Executive


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1. Monitoring all the centers of the hospital according to the tariff, packages and non-packages

2. Checking of the daily reports.

3. Monitoring the surgical procedures of the cath lab.4. Preparing weekly and monthly reports.

5. Arrangements of surprise audits.

6. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,

stores, Materials, canteen etc.7. Arrangements of Internal training and development sessions of the executive level staff.


MBA (Finance) or M.com with 5-8 years experience in auditing.

Job Description of Senior Executive

Job Title: - Senior Executive

Reports to: - Manager

Purpose: - To prepare MIS reports and Unit checking.


1. Monitoring all the centers of the hospital according to the tariff, packages and non-

packages

2. Preparing of the daily reports.

3. Monitoring of the various units.

4. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance billsand petrol bills etc.

5. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,

stores, Materials, canteen etc.

6. Assist in internal training programmes.



Job Description -Unit In-charge

Job Title: - Unit In charge



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Reports to: - Senior Executive

Purpose: - To review the daily routine activities of the unit.


1. Monitoring the unit according to the tariff, packages and non-packages2. Preparing of the daily reports.

3. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills

and petrol bills etc.

4. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,stores, Materials, canteen etc.



Job Description -Junior Executive

Job Title: - Junior Executive

Reports to: - Senior Executive

Purpose: - To review the daily routine activities of the unit.


1. Assisting the senior executive monitoring the unit according to the tariff, packages and

non-packages2. Helps in collecting the information for preparing of the daily reports.

3. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills

and petrol bills etc when assigned.


B.com with 1-2 years experience in auditing.

ADMINISTRATION

Introduction:-

Administration, on a planned and scientific basis, is necessary for the smooth running of everyorganization. A hospital is no exception to this fundamental rule.

For the direction and running of hospital the health personnel also need combination of

administrative understanding, and skills. Administration department is situated on the forth floor ofthe CARE Banjara.

Hierarchy:-



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Job Description- Chief Hospital Administrator

Job Title: -Chief Hospital Administrator

Reports to: -COO

Purpose: -TO administer and coordinate various activities in the hospital



Chief hospital

Administrator

Hospital Administrator

AGM Hospital Administration

Senior Manager Administration

Manager Administration

Lobby Manager

Asst. Manager Administration


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1. Overall in charge of all the activities of the hospital/department.2. Coordinates with other departmental HODs.

3. Monitor key result areas and objectives of the department.

4. Meeting the statutory requirements.5. Patient concession screening.

6. Deals with the legal issues related to patients.

7. Strategic planning of various facilities in the hospital.8. Attending to staff grievances.

9. Recruitment, training and development of staff in the department.


Over all administration of the hospital.


MBBS and MBA (Hospital Administration).

Job Description- Hospital Administrator

Job Title: - Hospital Administrator/G.M. Administration

Reports to: -Chief Hospital Administrator

Purpose: -Monitoring all functions of department and staff.


1. Responsible for day to day operations.2. Coordinate with other departments.3. Responsible for all ICUs.

4. Posting and duty rooster of Resident Doctors.

5. Handling Patient/attendant grievances.6. Handling staff grievances.

7. Recruitment, training and development of staff in department


Senior manager, manager, executives in the department.


MBBS and MBA (Hospital Administration)

Job Description- Assistant General Manger Administration



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Job Title: -General Manager Administration /Associate Hospital Administrator

Reports to: -Chief Hospital Administrator / Hospital Administrator

Purpose: -Coordination and control of various department of hospital.


1. Daily rounds of all floors and interacting with patient and attendants.2. To monitor the discipline of PREs, House keeping staff and residents.

3. To get feedback from PREs and responds.

4. To assist Hospital Administrator in preparing monthly duty rooster of residents.5. To monitor day to day duties of the residents.

6. To resolve in conjunction with Hospital Administrator any complaint from different floors.

7. To assist Hospital Administrator in organizing every day HOD meeting.8. Coordinating departmental meeting, quality control meeting, mortality and morbidity

meeting.

9. Implementation of various programs.

10. Arrangement of camp by business Development Company.11. Initiate different protocols.

12. Day to day functioning of clinics.


Supervises departmental staff.


MBA (Hospital Administration)

Job Description- Manger Administration

Job Title: -

Manager Administration

Reports to: - Hospital Administrator

Purpose: -Coordination and control of various department of hospital.




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1. Answer telephones and transfer to appropriate staff member.2. Meet and greet clients and visitors.

3. Create and modify documents using Microsoft Office.

4. Perform general clerical duties to include but not limited to: photocopying, faxing,mailing, and filing.

5. Maintain hard copy and electronic filing system.

6. Sign for and distribute UPS/Fed Ex/Airborne packages.7. Research, price, and purchase office furniture and supplies.

8. Coordinate and maintain records for staff office space, phones, parking, company credit

cards and office keys.

9. Setup and coordinate meetings and conferences.10. Maintain and distribute staff weekly schedules.

11. Collect and maintain PC inventory.

12. Support staff in assigned project based work. Other duties as assigned.13. To procure daily MIS report.

14. Posting duty rooster of PRE working in Administration.


MBAGood communication skills.

CATHLAB

Introduction:-Cathlab is situated in the basement. It consists of cathlab surgical section and post cath. Cathlab

surgical section includes two OTs.

For Cardiac procedures like CABG, Cor Angio, PTCA, IABB etc.

For Pace makers, angioplasty etc.

Daily 10-15 procedures are conducted which also include emergency.

Post Cath includes the care of patient after procedures.

Hierarchy:-



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Job Description- HOD Cath lab

Job Title: -HODCath lab


Purpose: -To administer and coordinate cath lab department.


1. Perform the procedures in the Cath lab.


4. Regular rounds over the sections of the lab.5. Cross check of the report before dispatch.6. Training and development of the junior doctors.

7. Coordination with other departments.


Supervision of the Cath lab department.


HODConsultant

s

Coordinator Nursing supervisor

Lab Technician

Stores Keeper

Data entry operator

Sister In charge

Staff Nurse


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MS (Cardiology) with 8 to 10 years experience.

Job Description of Consultants

Job Title: - Consultants

Reports to: - Medical Superintendent

Purpose: - To perform procedures in the cath lab.


1. Perform the procedures in the cath lab.

2. Maintaining discipline in the OT.

3. Regular rounds of the preoperative and post operative patients.4. Cross check of the report before dispatch




Supervision of the staff during the procedure.


MS (Cardiology) with 5-10 years of experience.

Job Description -Coordinator

Job Title: - Coordinator

Reports to: - HOD Cath lab.

Purpose: - To coordinate all the activities and procedures in the cath lab.


1. Counseling the patient before the procedures.

2. Explaining the different packages to the patients and attendees.

3. Preparing the list next days procedures.4. Informing the consultants about the appointments and procedures.



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5. Preparing duty rooster and procedures.6. Coordination with maintenance for the faulty equipments.

7. Shifting of the patients after procedures.

8. Checking of the clearance at the time of discharge.


Supervises the technicians and storekeepers.


Graduate in any stream with 1-2 years of experience in hospital.

Good Communication skills and well versed in regional in regional language.

Job Description- Lab Technician

Job Title: - Cath lab technician

Reports to: - Coordinator

Purpose: - To assist in the procedures in the cath lab.


1. Assisting the procedures like CABG, COR Angio, PTCA etc.

2. Informing the coordinator for maintenance about the equipments.

3. Assist in the preparation of OT for procedures.4. Maintenance of cleanliness in the OT.

5. Maintaining records of the CDs of the procedures.6. Properly dispatch of the CDs to the patients.7. Preparing monthly records of the CDs


Graduate with diploma in cath lab technician with work experience of 1-2 years in

the cath lab.

Job Description -Store Keeper

Job Title: - Cath lab store keeper


Purpose: - To maintain the stock of the cath lab for the procedures.



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1. Entry of all the procedures in the Cath lab.

2. Billing of the replacements to the cath lab OT.3. Replacing of the stock materials when used in procedures.

4. Maintenance of stock in the store.

5. Maintaining records of the CDs of the procedures.


Graduate / diploma in pharmacy lab.

Job Description- Data entry Operator

Job Title: - Cath lab Data entry Operator


Purpose: - Preparing the final reports.


1. Preparing of the final reports as guided by consultants2. Takes appointments on phone calls and informs to the coordinator.


Graduate with knowledge of computer operations.

Job Description- Nursing supervisor

Job Title: -Nursing supervisor / Shift supervisor

Reports to: -Assistant Nursing Superintendent.

Purpose: -To supervise the nursing facilities and ensure patient satisfaction.


1. Maintaining discipline in nurses on the floors.

2. Bed to bed rounds daily along with in charge sister.3. Daily briefing about the sisters.




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5. Preparation of duty rooster.


Supervises sister in charges and staff nurses and house keeping staff.


BSc. Nursing with 6-8 years of experience.Good communication skills.

Job Description- Sister In charge

Job Title: - Sister In charge / Ward In charge

Reports to: -Assistant Nursing Superintendent / Nursing Supervisor

Purpose: -To supervise staff nurse and their administration.


1. Maintaining cleanliness and orderliness.

2. Bed to bed rounds daily along with nursing supervisor and Asst. NursingSuperintendent.

3. Daily briefing about the sisters.


5. Maintaining inventory of the consumable and non consumable items and ensuringuninterrupted supply of materials by timely indent and maintaining stocks.

6. Prepare duty schedule of nursing staff.7. Coordinate activities of other support department ex. Physiotherapy, other referdepartments.

8. Ensure implementation of hospital policies as regard infection control, bed occupancy ,

payments.


Supervises staff nurses and house keeping staff.


BSc. Nursing or GNM with 6-8 years of experience.Good communication skills.

Job Description- Staff nurse

Job Title: -Staff Nurse



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Job description -HOD Physiotherapy

Job Title: -HOD Physiotherapy

Reports to: -HOD Orthopedics

Purpose: -To administer and Supervise smooth working of Department



2. Control and coordination of physiotherapy department.3. Maintaining discipline in the department.4. Posting and duty rooster for the department.

5. Counseling and guidance of patient and staff.

6. Making regular ward rounds.7. Training and supervision of departmental staff.


Supervision of physiotherapy department

Qualifications and skills required:-MPT with 5-7 years experience.

Job description- Senior Physiotherapy


HOD

Senior Physiotherapist

Junior Physiotherapist


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Job Title: -Senior Physiotherapist

Reports to: -HOD Physiotherapy

Purpose: -Care and rehabilitation of the patient.



2. Managing In patients, out patients and referrals for physiotherapy.

3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems4. Maintaining records of patients.

5. Follow up of IPD patients.

6. Managing emergency.7. Counseling and guidance of patient.

8. Making regular ward rounds.

9. Informing the maintenance of equipments.10. Indenting of materials for department.


Supervision of Junior Physiotherapists.


BPT with 2-4 years experience.

Job description -Junior Physiotherapy

Job Title: -Junior Physiotherapist

Reports to: -Senior Physiotherapist

Purpose: -Care and rehabilitation of the patient.



2. Managing In patients, out patients and referrals for physiotherapy.

3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems4. Maintaining records of patients.

5. Follow up of IPD patients.

6. Managing emergency.7. Counseling and guidance of patient.

8. Making regular ward rounds.

9. Informing the maintenance of equipments.10. Indenting of materials for department.



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Supervision of Junior Physiotherapists.


BPT with 2-4 years experience.

Human Resource Department

Introduction:-Organizations are made up of people and function through people. Without people organizations

cannot exist. The resources of men, money, materials and machinery are collected, coordinated andutilized through people to achieve objective of organization. Thus HR department is the planning

of these resources.

According to Flippo, HRM is- The planning, organization, directing and

controlling of the procurement, development, compensation, integration, maintenance and

reproduction of human resources to the end that individual, organization and societal objectivesare accomplished.



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The activities of HR department include Job analysis, job requirements,manpower recruitment, induction / orientation of staff, performance appraisal, training and

development. Time office, wage and salary administration, exit interviews etc.

Hierarchy:-

Job Description- Senior Manager HR

Job Title: - Senior manager HR

Report to: - General Manager HR

Purpose: - To ensure personnel and human resource functions are to be carried out to meetorganizational objectives.


1. Monitoring all the functions of the department staff.

2. Accept resignations and monitor till the closure of full and final settlement.3. Handle pay revisions, promotions, transfers periodically.

4. Organize seminars, workshops, conducting internal and external training to staff.

5. Conducting meeting and functions.6. MIS

7. Conducting exit interviews at time of separation of associates.

8. Preparation of daily reports about resignations, new joinees, transfers, leave etc.

9. Performance appraisals of other departments.


Sr.

Manager

Senior Executive

Junior Executive

Data entry Operator


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10. Communicate various statutory and non statutory benefits modified by thegovernmental organization.

11. Relevant records collection of the contract labors.


MBA (HR) with work experience of 5-10 years and good communication skills.

The senior manager has to deal with all sorts of problems so he should beenergetic, enthusiastic and should have immense patience so as to solve the

problem in a practical way.

Job Description -Senior Executive

Job Title: - Senior Executive

Report to: - Senior manager (HR)

Purpose: - To perform the activities of the department as assigned


1. Handling of resignations and new joining formalities.2. Will be handling all matters related to nursing staff full and final settlements, over time

payments, leave update in registers, maintaining original certificate, shifts, overtime

payments.

3. Assisting the senior manager in pay roll process.4. Generate attendance report, late coming report, canteen deductions, LOP statements etc.

5. Prepares Pay roll, salaries statement and bank statements.6. Arrange for full and final settlements on the day of his/ her leaving the organization.7. Solving the quarries of the employees regarding leaves, payments, OTs etc of different

departments.


MBA (HR) with work experience of 2-5 years.

Good communication skills and should be well versed with computer operations.

Job Description -Junior Executive

Job Title: - Junior Executive

Report to: - Senior Manager (HR)




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1. Collects the previous day data from swipe machine and post the same into the system.2. Generates late coming reports.

3. Collects all leave applications and update the attendance in the system.

4. Update attendance in the system for all cases where they have not swiped and enteredattendance in the register, permission taken.

5. Generates attendance report for all settlements cases.

6. Preparation of ID cards for staff.

7. Provide daily report to head of the department for habitual late comers, absentees andleave status of staff.


MBA (HR) with / without work experience.

Good communication skills and skillful use of MS office.

Job Description -Data Entry Operator

Job Title: - Data Entry Operator

Report to: - Senior Manager (HR)



1. Preparation of certificate like service, salary, experience etc.2. Collection and compiling the data in the hard as well as soft copies.

3. Filing of the data of employees.

4. Indenting of the materials required in the department.5. Performing the activities assigned by the senior manager


Any graduate with excellent computer skills.



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Observations

CARE Banjara provides its Associates better working condition.

Training & development of Associate is by CARE foundation for the future growth ofAssociate.

The 1:1 nurse to bed ratio is there which is quiet good.

Patients are given highest privilege.

There is lack of coordination between departments like nursing, lab, dietetics etc.



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Communication in patients and staff is weak due to language problem.

Turn over rate of staff is high on observation.

The dietetics department is congested that means the ergonomics are not proper.

A kitchen dietitian is lacking in the food and beverages department.

Only one food and beverages manager for Hyderabad twin cities.

Size of the kitchen is small.

Training and development of the kitchen staff is not proper.

Language problem with the kitchen staff.

Coordination with the other department is not proper.

Wastage of food is high in the hostels.

Administrative incompetence in the Blood bank.

Delay in generating of printed reports by the laboratory department.

Smooth working condition good coordination is observed in NI labs, Administration,

Internal Audit, Hr department and Cath Lab.

Physiotherapy department is isolated in the hospital.

Equipments are outdated and insufficient in the Physiotherapy department.

Suggestions

Appointments of the staff that are well versed in regional as well as common languages like

Hindi and English. Apart from that training sessions should be there for commonlanguages.

Proper exit interviews should be arranged & it should be made compulsory. If any qualified

staff is leaving then conditions should be planned up to certain extent that he/ she shouldnt

go and necessary changes should be made after evaluation of the working conditions andprocedure.



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More space should be allotted to the dietetics department as it is also one of the direct

interactions with the patient.

A separate kitchen dietitian should be appointed.

A cold storage is necessary for the kitchen. Apart from this we have also observed that

there is wastage of food in the hostels so for that refrigerator should be provided in hostels.

For intradepartmental in-coordination strict rules should be made for all the employees as

well as the concerned head should be trained for proper administration. Delegation of

appropriate authority and responsibility to the concerned head.

Time limit should be justified & described about each type of reports & should be

generated accordingly. The reports generation in the lab should be fast.

The physiotherapy department should be situated at a place which should not look isolated

from the main building of the hospital & should be accessible easily from every department

of the hospital.

Physiotherapy department should be made well equipped with modern equipments the size

of the department should be increased with proper cubical separation for the patient privacy

.

Executive Summary

Objective:- To prepare job description of various department in care hospital.

Design :-For the efficient use of human resource, job analysis is done by proper job

description.



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Setting:-Care hospital in Banjara unit.

Results:-Department covered for the preparation of job description were Nursing, Dietetics,

Food and Beverages, Laboratory, Blood bank, NI Labs, Internal Audit, Administration, Cath Lab,

Physiotherapy, Human resource. However job description and specification was observed only infew departments. This shows that the work is not properly defined.

The job summary in the hospital must be defined and specified according to abilities

to prevent haphazard and over work load in the department. Job description also defines thelimitations in the jobs.

Conclusion

Job descriptions are the factual statement of the work entitled. It is descriptive in nature anddefines the purpose and scope of the job. It tells us what is to be done, how is to be done and why?

The main objective of the job description is to differentiate one job from other and to set out its

outer limits. It forms the basis of performance appraisal and HR development. Thus the Jobdescription are prepared of various departments as per protocol in CARE Banjara unit.



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BIBLIOGRAPHY

References:-

HRM in hospital R C Goyal

Hospital planning B M Sakharkar.



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Effective Hospital Management Pragna Pai.

Human Resoource Management Robbins

Search Engines:-

www.careorg.com www.vrsorg.com

www.google.com
http://www.careorg.com/http://www.vrsorg.com/http://www.google.com/http://www.careorg.com/http://www.vrsorg.com/http://www.google.com/

A Project Report on Job Description

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Transcript of A Project Report on Job Description