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Training Skills

• Roles of a Trainer• What a Trainer Should Do Well• Feedback & Evaluation

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Your Roles as a Trainer

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Planning Role

• designs the learning experience

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Expert Role

• transmits information

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Instructor

• directs the learning situation

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Facilitator

• Helps the group to get to an agreed endpoint and helps learning take place

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Resource Person

• Provides materials & information

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Model Role

• Models or influences behavior & values

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Co-Learner

• learns along side the trainee

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What a Trainer Should Do Well

• Understands basic teaching methods and applies this knowledge

• Communicating• Facilitating• Presenting (separate sessions)

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Communication

“Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”

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The Interpersonal Gap Model*

A’s private intentions

A’s observable

actions

B’s private interpretations

*Based on the work of John Wallen, PhD.

Pass through filters and are transformed

Into…

Pass through filters and are transformed

Into…

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Age Birth Order

Gender

Marital Status

Religion

Organizational Role

EducationWork Background

Income

Family Norms

What are YOUR filters?

Ethnicity

Physical Abilities

Values

Sexual Orientation

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• exercise

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Why do we listen badly?

• Lack of interest • Criticising speaker’s delivery• Boring subject, prejudices• Too long• 100 things to do• Hunger, or some other discomfort• Distractions/noisy environment

Your Communication Style

To use your communication style better, or to adapt it to different audiences,

understand your style and its impact

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Who is a Facilitator?

• A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together

• Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)