Training Skills
-
Upload
cliffsugermen -
Category
Education
-
view
224 -
download
1
description
Transcript of Training Skills
1
Training Skills
• Roles of a Trainer• What a Trainer Should Do Well• Feedback & Evaluation
2
Your Roles as a Trainer
3
4
Planning Role
• designs the learning experience
5
Expert Role
• transmits information
6
Instructor
• directs the learning situation
7
Facilitator
• Helps the group to get to an agreed endpoint and helps learning take place
8
Resource Person
• Provides materials & information
9
Model Role
• Models or influences behavior & values
10
Co-Learner
• learns along side the trainee
11
What a Trainer Should Do Well
• Understands basic teaching methods and applies this knowledge
• Communicating• Facilitating• Presenting (separate sessions)
12
Communication
“Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”
13
The Interpersonal Gap Model*
A’s private intentions
A’s observable
actions
B’s private interpretations
*Based on the work of John Wallen, PhD.
Pass through filters and are transformed
Into…
Pass through filters and are transformed
Into…
14
Age Birth Order
Gender
Marital Status
Religion
Organizational Role
EducationWork Background
Income
Family Norms
What are YOUR filters?
Ethnicity
Physical Abilities
Values
Sexual Orientation
15
• exercise
16
Why do we listen badly?
• Lack of interest • Criticising speaker’s delivery• Boring subject, prejudices• Too long• 100 things to do• Hunger, or some other discomfort• Distractions/noisy environment
Your Communication Style
To use your communication style better, or to adapt it to different audiences,
understand your style and its impact
18
Who is a Facilitator?
• A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together
• Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)