Coaching and Mentoring Training Facilitation Skills ... · Coaching and Mentoring Training...

"The essence of training is to allow error without consequence."

Training, Facilitation &Presentation Courses

Professional Development Training has a specialised division of Training,Facilitation & Presentation experts that will tailor the delivery of any of thecourses to be specific to your situation and learning needs

Training, Facilitation & Presentation Courses

Coaching and Mentoring Training Facilitation Skills Presentation Skills Training (2 -days)

Public Speaking Training Train the Trainer Training Mentoring Training

Measuring Results from Training Think on Your Feet® (2-days) FISH Train the Trainer

How To Deliver Fun, Activity BasedTraining

Advanced Facilitation SkillsTraining

Become a Dynamic Speaker

Professional Development Training has a specialised division of Training, Facilitation &Presentation experts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs. Our extensive curriculum in Training, Facilitation & Presentation, outstanding depth of trainersacross the country and diverse range of industry experience means that pd training is the bestchoice for Training, Facilitation & Presentation courses. pd training will exceed your expectations and help you achieve the results you are seeking.

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smoothfunctioning of business processes and improve moral. As human resources are the key in any organisation, it isimportant to coach and mentor them appropriately to reduce attrition and improve staff retention.The pdtraining Coaching and Mentoring Training Course provides you with a deep understanding and the skills requiredto properly implement important techniques such as goal setting, developing career options, overcoming personalobstacles, building trust, giving critical feedback and more.Attend a Coaching and Mentoring training class today, or have a trainer come to your workplace in Auckland,Christchurch or Wellington.Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or clickthe In-House Training tab to receive a free quote for courses delivered at your preferred location.

Coaching and Mentoring Training Outline

Foreword:In today’s environment of changing technology and evolving organisations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganisation.About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organisations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.

Outcomes:In this course participants will:

Understand the G.R.O.W. model and apply itLearn to set appropriate, effective goals using the S.M.A.R.T. techniqueLearn how to recognise the current state or reality of an employee's situationlearn to identify coaching and mentoring options for your employees, creating a preliminary plan with action stepsLearn how to develop a complete plan, including motivational opportunities to drive accomplishmentUnderstand the importance of building & fostering trust with employeesMaster the art of giving effective feedback while maintaining trustRecognise & overcome common obstacles that are holding employees backKnow when it is the right time to stop coaching an employeeLearn to continue to transition an employee to other opportunities for continued growth

Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring

What is Coaching?What is Mentoring?Introducing the GROW Model

Coaching and Mentoring Training Course - Lesson 2Setting Goals

Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals

Coaching and Mentoring Training Course - Lesson 3Understanding the Reality

Getting a Picture of Where you areIdentifying ObstaclesExploring the Past

Coaching and Mentoring Training Course - Lesson 4Developing Options

Identifying PathsChoosing your Final ApproachStructuring a Plan

Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up

Creating the Final PlanIdentifying the First StepGetting Motivated

Coaching and Mentoring Training Course - Lesson 6The Importance of Trust

What is Trust?Trust and CoachingBuilding Trust

Coaching and Mentoring Training Course - Lesson 7Providing Feedback

The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development

Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks

Common ObstaclesRe-Evaluating GoalsFocusing on Progress

Coaching and Mentoring Training Course - Lesson 9Reaching the End

How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up

Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching

The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship

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Effective facilitation skills are a highly desirable attribute for individuals who wish to manage meetings and planningsessions for more timely and productive outcomes. Facilitating is more than just setting a meeting time. It requires skillsin negotiation and communication among others.The pdtraining Facilitation Skills Training Course teaches practical techniques that can be used right away and is nowavailable throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Facilitation Skills course schedule by city or click the Client SiteTraining tab to receive a free quote for courses delivered at your preferred location.Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Facilitation Skills Outline

Foreword:Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creatingeasy decision making, facilitation can make any organisation make better decisions.This Facilitation training course will give participants an understanding of what facilitation is all about, as well as sometools that they can use to facilitate small meetings.Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Outcomes:Define facilitation & identify its purposeUnderstand the benefits of good facilitationMaster the role & focus of a facilitatorDifferentiate between process & content of a group discussionLearn effective tools for preparing for an effective facilitation sessionMaster techniques for effective facilitation from Tuckman & Jensen's stages of group development (forming, storming,norming & performing)Learn how to help a group reach a consensus and a final solution, by encouraging participationPractice techniques for dealing with disruptions, dysfunctions & difficult people in a group settingDefine what interventions are, when they are appropriate and learn how to implement them

http://pdtraining.co.nz/courses/advanced-facilitation-skills-training-course


Facilitation Skills Training Course - Lesson 1Understanding Facilitation

What is Facilitation?What is a Facilitator?When is Facilitation Appropriate?

Facilitation Skills Training Course - Lesson 2Process vs. Content

About ProcessAbout ContentA Facilitator's Focus

Facilitation Skills Training Course - Lesson 3Laying the Groundwork

Choosing a Facilitated ApproachPlanning for a Facilitated MeetingCollecting Data

Facilitation Skills Training Course - Lesson 4Tuckman and Jensen's Model of Team Development

Stage One: FormingStage Two: StormingStage Three: NormingStage Four: Performing

Facilitation Skills Training Course - Lesson 5Building Consensus

Encouraging ParticipationGathering InformationPresenting InformationSynthesising and Summarising

Facilitation Skills Training Course - Lesson 6Reaching a Decision Point

Identifying the OptionsCreating a ShortlistChoosing a SolutionUsing the Multi-Option Technique

Facilitation Skills Training Course - Lesson 7Dealing with Difficult People

Addressing DisruptionsCommon Types of Difficult People and How to HandleThemHelping the Group Resolve Issues on their Own

Facilitation Skills Training Course - Lesson 8Addressing Group Dysfunction

Using Ground Rules to Prevent DysfunctionRestating and Reframing IssuesGetting People Back on Track

Facilitation Skills Training Course - Lesson 9About Intervention

Why Intervention may be NecessaryWhen to InterveneLevels of Intervention

Facilitation Skills Training Course - Lesson 10Intervention Techniques

Using your ProcessesBoomerang it BackICE It: Identity, Check for Agreement, Evaluate how toResolve

Web Links:

View this course online: http://pdtraining.co.nz/courses/facilitation-skills-training



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Delivering a brilliant presentation needs effective planning, choosing the right delivery method, outstanding content, useof technology and communication skills.The pdtraining Presentation Skills Training Course provides in-depth knowledge and skill building in the planning,preparing and delivering of an engaging presentation. The use of the specific tools and techniques for presentationcreation and delivery enable you to give powerful presentations every time.This practical and engaging training course is available now throughout New Zealand, including Auckland, Wellingtonand Christchurch.Please click on the Public Class tab below to view our Presentation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Presentation Skills Training (2 - days) Outline

Foreword:Good information, great ideas or the best proposal only gets you half way. To be a successful professional presenter youneed to be able to capture your audience and take them on your journey using effective presentations.Positioning yourself and your ideas in a consistently positive and professional manner enables you to make aprofessional impression — the first time and every time. Raw information is logical but being logical does not captureanyone’s attention for too long. Persuasive presentations start with raw information, opinions are added, coloured withimagery, and given personality. The more of the mind you tickle, the more retention and motivation you reap.This Presentation Skills Training Program will teach you how to prepare quickly, utilise the best method for deliveringyour message, and maintain audience interest at all times.

Outcomes:Learn to design effective & engaging presentationsSelect the most suitable delivery method based on the audience, the environment & the message being deliveredMaster powerful & effective verbal & non-verbal communication techniquesGain insight into effective techniques for calming nervesLearn to create fantastic flip charts to support the key messagesCreate compelling PowerPoint presentationsLearn different tools to add diversity & interest to engage an audienceLearn to pump it up a notch to deliver higher energy presentations

Presentation Skills Training Course - 2 days - Lesson 1Creating the Program

Performing a needs analysisWriting the basic outlineResearching, writing and editing

Presentation Skills Training Course - 2 days - Lesson 2Choosing your Delivery Methods

Basic methodsAdvanced methodsBasic criteria to consider

Presentation Skills Training Course - 2 days - Lesson 3Verbal Communication Skills

Listening and Hearing: They aren't the same thingAsking questionsCommunicating with power

Presentation Skills Training Course - 2 days - Lesson 4Non-Verbal Communication Skills

Body languageThe signals you send to othersIt's not WHAT you say, It's HOW you say it

Presentation Skills Training Course - 2 days - Lesson 5Overcoming Nervousness

A Word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd

Presentation Skills Training Course - 2 days - Lesson 6Creating Fantastic Flip Charts

Required toolsThe advantages of pre-writingUsing colours appropriatelyCreating a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 7Creating Compelling PowerPoint Presentations

Required toolsTips and tricksCreating a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 8WOW your Audience with the Whiteboard

Traditional and electronic whiteboardsRequired toolsUsing colours appropriatelyCreating a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 9Vibrant Videos and Amasing Audio

Required toolsTips and tricksCreating 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 10Pumping it up a Notch

Make them laugh a littleAsk them a questionEncouraging discussionDealing with questions

Web Links:

View this course online: http://pdtraining.co.nz/courses/presentation-skills-training-in-auckland-wellington-christchurch-and-new-zealand-wide



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This Public Speaking course will help to overcome nervousness, boost confidence, and increase professionalism byteaching practical tools and techniques that can be utilised straight away.The pdtraining Public Speaking course provides participants with valuable public speaking skills, including in-depthinformation on developing an engaging program and delivering presentation with confidence and power.This engaging and fun training course is available now in Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Public Speaking Training Outline

Foreword:Public Speaking consistently ranks as people's top fear (the number 2 fear is normally death, followed by spiders).Additionally, an astounding 75% of people suffer from speech anxiety. Do you want to change your fear of publicspeaking, improve your career, speak with confidence and deliver professional business presentations with impact andease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a hugebenefit to your career.Whether you are speaking to a handful of people, a small group, or a large audience, this course will cover the detailsrequired so that you have a dynamic presence for any speaking engagement.

Outcomes:By the end of this course, participants will be able to:

Analyse an audience & tailor the delivery accordinglyDesign presentations for maximum impactExpand on key points to ensure clarityMaster techniques to overcome nervousness & present with confidencePractice techniques that ensure clear, concise & effective wording is usedDeliver a polished, professional & credible speechHandle questions & comments effectively

Public Speaking Training Course - Lesson 1Identifying your Audience

Performing a needs analysisCreating an audience profileIdentifying key questions and concerns

Public Speaking Training Course - Lesson 2Creating a Basic Outline

Outlining the situationIdentifying the task that had to be performedListing the actions you tookRevealing the results

Public Speaking Training Course - Lesson 3Organising the Program

Making organisation easyOrganisational methodsClassifying and categorising

Public Speaking Training Course - Lesson 4Fleshing it Out

Identifying appropriate sourcesEstablishing credibilityThe importance of citations

Public Speaking Training Course - Lesson 5Putting it all Together

Writing your presentationAdding a Plan BReviewing, editing and Re-writing

Public Speaking Training Course - Lesson 6Being Prepared

Checking out the venueGathering materialsA 24 Hour checklist

Public Speaking Training Course - Lesson 7Overcoming Nervousness

A word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd

Public Speaking Training Course - Lesson 8Delivering your Speech - Part One

Starting off on the right footUsing visual aidsChecking the volume of your voice

Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two

Adjusting on the FlyGauging whether breaks are RequiredWrapping up and Winding Down

Public Speaking Training Course - Lesson 10Questions and Answers

Ground rulesAnswering questions that sound like an attackDealing with complex questions

Web Links:

View this course online: http://pdtraining.co.nz/courses/public-speaking-training



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Delivering professional training requires trainers to develop new skills and practice continuous improvement. Our Trainthe Trainer Training Course includes understanding and skill building in the fundamentals of training, assessing learningoutcomes, clear communication, planning, analysis, and delivering presentations.The pdtraining Train the Trainer Training course helps businesses to maximise the potential of their trainers so that eachtrainee can benefit more from being trained.These fun, high-energy training courses are delivered by experienced professionals throughout New Zealand, includingAuckland, Christchurch and Wellington.Please click on the Public Class tab below to view our Train the Trainer Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Train the Trainer Training Outline

Foreword:This is a high impact, high intensity train the trainer course is designed for workplaces that need trainers that will hit theground running as soon as possible.This is not a box ticking exercise for passing assessments, this is for people that the skills to train in today's professionalworkplaces.This Train the Trainer Training Program is designed to benefit employees that are being asked to design and/or delivertraining in the workplace. Participants learn about the learning needs of adults, planning and developing different types oftraining, delivering and assessing the success of the training.

Outcomes:Design a training course targeted for adult learnersPlan the delivery of a course by ensuring that all the key elements of effective training are presentLearn how to communicate one's message effectivelyDevelop techniques to overcome barriers to learningPrepare and deliver a training sessionLearn to construct assessments to validate the learningGain techniques for providing encouragement and coaching during the training processCreate post-course evaluation formsEvaluate their peers and also receive feedback from them during classBe provided, upon request, a filmed DVD of each participants in-class presentation

Train the Trainer Training Course - Lesson 1Fundamentals of Training

Effective Workplace TrainingWhat makes training effectiveTypes of trainingSkills and attributes of an effective trainerHow to provide an inclusive learning environmentHigh emotion - low intelligence

Train the Trainer Training Course - Lesson 2Adult Learning

The principles of adult learningVAK learning stylesPresentation mechanics

Train the Trainer Training Course - Lesson 3Communication Skills

Communication modelNo No WordsBarriers to learning

Train the Trainer Training Course - Lesson 4Prepare Training Session

Determine objectiveIntroductionMindmap the contentBuild presentation mechanicsClose out

Train the Trainer Training Course - Lesson 5Session Plan

Why have a session plan?Create a session plan

Train the Trainer Training Course - Lesson 6Assess the Learning

Designing effective assessmentDelivering and administering assessmentAssessment tools

Train the Trainer Training Course - Lesson 7Feedback

Feedback SandwichAEIOU

Train the Trainer Training Course - Lesson 8Deliver Presentation

Deliver your presentationBe Videoed whilst presenting

Train the Trainer Training Course - Lesson 9Feedback Forms

Self analysisPeer feedback

Train the Trainer Training Course - Lesson 10Wrapping Up

Course reviewWrap up

Web Links:

View this course online: http://pdtraining.co.nz/courses/train-the-trainer-courses



http://pdtraining.co.nz/courses/train-the-trainer-courses



Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship programthat is both successful and rewarding is achieved by teaching the mentor specific behaviours for fostering a purposefulmentoring relationship.The pdtraining Mentoring Training Course assists mentors to gain important skills in mentoring like goal setting,identifying personality strengths and weaknesses, how to give criticism and much more, so that you can become aneffective and successful mentor.This dynamic training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.Please click on the Public Class tab below to view our Mentoring Training course schedule by city or click the In-HouseTraining tab to receive a free quote for courses delivered at your preferred location.

Mentoring Training Outline

Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.

Outcomes:Describe mentoring & its application in today's workplacePractice mentoring in the development of other peopleCreate, maintain & transition a mentoring relationshipMaster specific behaviours to maximise the impact of a mentoring relationshipDetermine which behaviours to stay away from in a mentoring relationshipApply mentoring to improve the workplace

Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters

What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary

Mentoring Training Course - Lesson 2Creating a Mentoring Relationship

Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary

Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship

Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary

Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship

Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary

Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship

Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary

Mentoring Training Course - Lesson 6Conclusion

Course reviewPlanning engagement with the menteesPost course assessment if required

Web Links:

View this course online: http://pdtraining.co.nz/courses/mentoring-training-course-brisbane-sydney-melbourne-adelaide-canberra-and-perth



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Measuring the return on investment (ROI) of a specific training program can be difficult at best. This often limits anorganisation’s knowledge of how and which training programs benefit employees, which leads to poor budgetaryplanning for future programs.The pdtraining Measuring Results from Training Course provides you with the knowledge and skill development invarious learning styles, training evaluation levels and plans, training measurement tools, ROI formulas and assessmentof the training. This course helps your organisation identify and measure the tangible and the intangible benefits oftraining so that you can plan accurately and maximise the return from future training programs.This high-energy, dynamic training course is available now throughout New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Measuring Results from Training – Training course schedule bycity or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Measuring Results from Training Outline

Foreword:Although we all know that training can have many amasing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.

Outcomes:Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training

Measuring Results from Training - Training Course -Lesson 1Getting Started

Icebreaker: Find the LeaderHousekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans and Evaluations

Measuring Results from Training - Training Course -Lesson 2Kolb’s Learning Styles

The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators

Measuring Results from Training - Training Course -Lesson 3Kirkpatrick’s Levels of Evaluation

OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviourLevel Four: Results

Measuring Results from Training - Training Course -Lesson 4Types of Measurement Tools

Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations

Measuring Results from Training - Training Course -Lesson 5Focusing the Training

Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content

Measuring Results from Training - Training Course -Lesson 6Creating an Evaluation Plan

What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?

Measuring Results from Training - Training Course -Lesson 7Assessing Learning before Training

Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests

Measuring Results from Training - Training Course -Lesson 8Assessing Learning during Training

Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments

Measuring Results from Training - Training Course -Lesson 9Assessing Learning after Training

Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation

Measuring Results from Training - Training Course -Lesson 10The Long Term View

Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned

Measuring Results from Training - Training Course –Lesson 11Calculating the Return on Investment (ROI)

A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case

Measuring Results from Training - Training Course -Lesson 12Wrapping Up

Words from the WiseParking LotAction Plans and Evaluations

Web Links:

View this course online: http://pdtraining.co.nz/courses/measuring-results-from-training-course



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Have you ever found yourself rambling on and stumbling for answers? Do you sometimes have a hard timecommunicating your ideas to others?The pdtraining Think On Your Feet® training course teaches you the "capsules-of-persuasion" concept - 10 plans thatstructure one's ideas to achieve a quick impact and remove any guesswork from your conversations.This internationally acclaimed workshop teaches critical skills to help you get your ideas across clearly, concisely andpersuasively.This dynamic training course is now available now throughout New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Think On Your Feet® training course schedule by city or click theIn-House Training tab to receive a free quote for courses delivered at your preferred location.

Think on Your Feet® (2-days) Outline

Foreword:The ability to Think on Your Feet® is now a core skill. It means getting your ideas across clearly, concisely, persuasively(and being remembered). Everyone wants you to get to the point - Quickly. Think on Your Feet® introduces the“capsules-of-persuasion” concept – 10 plans that structure your ideas quickly, for impact.

Outcomes:Learn to speak with brevity, clarity & persuasivelyMaster getting to the point and being rememberedLearn effective fall-back techniques when caught off-guardLearn to present ideas effectivelyHandle questions quicker, more concisely & persuasivelyAdd depth to ones own messages using "visual" pegsLearn to avoid common communication trapsDivide information into facets, aspects or perspectivesLearn to bridge from question to answer

Think on Your Feet® Training Course - Lesson 1Getting to the Point & Being Remembered

Techniques to package persuasionStructuring ideas simply and clearlySpeaking in different situations: one-on-one, on the phone, inmeetings, informal presentations

Think on Your Feet® Training Course -Lesson 2Presenting your ideas

ClearlyConciselyPowerfully

Think on Your Feet® Training Course - Lesson 3Using Handy Fall-Back Techniques when you’re caught off guard

Making sense out of a mass of factsExplaining step-by-step processes clearly

Think on Your Feet® Training Course -Lesson 4Handling Questions Quickly, Clearly andPersuasively

Following the “Rule of Threes”Creating logical pegs to hang yourthoughts oneAnnouncing & Recapping

Think on Your Feet® Training Course - Lesson 5Using “visual” pegs as your structure

Achieving impactSupporting large and complex topicsAdding depth to your message

Think on Your Feet® Training Course -Lesson 6Avoiding Common CommunicationTraps

Keeping on TrackAvoiding information overloadAddressing your listener’s core concerns

Think on Your Feet® Training Course - Lesson 7Dividing Information into Facets, Aspects or Perspectives

Achieving objectivityExpressing thoughtfulnessAddressing issues from different viewpoints

Think on Your Feet® Training Course -Lesson 8Bridging from Question to Answer

Buying timeAnswering the right questionHandling objections and tough questionspositively

Think on Your Feet® Training Course - Lesson 9How to broaden or focus your listener’s perspective

Moving from detail to big picture, or vice versaHandling sensitive or confidential informationCountering sweeping generalisations

Think on Your Feet® Training Course -Lesson 10Moving two opposing viewpoints to amiddle ground

Negotiating a win-win outcomeDealing with conversational topicsMoving to action

Think on Your Feet® Training Course - Lesson 11Selling the benefits of your products, ideas, services

Presenting benefits not featuresShowing advantages to your listenerEmploying the “So What” test

Think on Your Feet® Training Course -Lesson 12Fleshing out your ideas

Using examples to increaseunderstanding and recallDeveloping ideas through the use ofoppositesExplaining an idea by cause and effect

Web Links:

View this course online: http://pdtraining.co.nz/courses/think-on-your-feet-training-course



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Are you looking for a fun and respected team building and cultural improvement program for your trainers to delivercompany-wide? Then FISH! will help you deliver truly inspiring training!The pdtraining FISH! Train the Trainer is designed for the trainer who needs to develop their training skills and maximisetheir potential so the trainees can benefit more from attending the training.The FISH! philosophy has transformed team cultures and teamwork around the planet. Give your facilitators the toolsthey need to bring the four FISH! practices to your organisation’s training sessions.This dynamic and highly valuable training course is now available New Zealand wide including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our FISH! Train the Trainer course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

FISH Train the Trainer Outline

Foreword:FISH! Train the Trainer is a two-day workshop that shows you how to apply The FISH! Philosophy to build a highlyeffective organisational culture. By allowing your trainers to attend the course, you will have an effective means to beginthe process of developing a high-performance culture in your teams and workplace.

Outcomes:By the end of this course, participants will:

Give your trainers the tools and techniques for creating culture change company-wide.Gain a working understanding of the importance of culture and see the impact and business results that a high-performing organisational culture can achieve.Understand how the FISH! Philosophy can be incorporated into your culture as a means for creating enhancedemployee engagement, better team cohesion, greater employee satisfaction, and overall better business results.Learn a strategic approach to incorporate the FISH! Philosophy and training program with your current mission,vision, values and culture.Learn to develop a culture change plan for incorporating the FISH! Philosophy into your organisation.Reflect and learn about the role of a leader in sustaining healthy cultures.

1. Make Your Culture a FISH! Culture

Find it - groundworkHow to determine direction both as an organisation and as an individual within the organisationLive it - belief, learning and toolsLearn the skills, experiment with the concepts and practice the actions that bring the Culture Vision to lifeCoach it - momentumSustain the training and conversations, and grow as individuals and organisationsBuilding sustainable trainingUseful resources to great sustainable training

2. The Experience-Centered Model

Traditional vs. ExperientialIngredients for the Experience-Centered modelCreating the right learning context

3. Event Preparation

Keep it simpleWhat is the goal and what are the impacts?Prepare yourselfLearning to feel comfortable with all the training materialLiving in alignmentMaking sure your actions are in alignment with your goals as a facilitatorMeet with managersSetting goals and expectations with everyone involved in the trainingInvitationGiving participants a choiceMental preparationGetting ready for the event and being ready for any surprisesPhysical preparationGetting the training room / facility ready to create an exciting atmosphereTimingSetting timelines and expectations for management and participants

4. Event Outline

Your introduction and building communityBuild rapport and trust with participants that sets the tone of the event with introductions and fun activities FISH! film, setup and reviewCreate context and understand the essence of the FISH! practices, build community and create energyShow the filmReview the four practicesBe ThereHelping participants to understand and experience what Be There meansPlayLearn to help participants understand the essence of Play and how to live it every dayMake their dayHelping participants understand how to value people, selflessness and being awareChoose your attitudeHelping participants become aware, make conscious choices and live in alignment with intentionsAction planningStrategies for helping participants create an action plan that includes practice, follow up and accountabilityMaking the commitmentLocking in the four practices and creating a commitment experience for the team

Web Links:

View this course online: http://pdtraining.co.nz/courses/fish-train-the-trainer



http://pdtraining.co.nz/courses/fish-train-the-trainer



Knowledge is better grasped and retained if the training is activity-based, interactive and fun. Training delivered in such away interests, engages and allows trainee participation, which allows complete involvement in the learning process.The pdtraining How To Deliver Fun, Activity Based Training provides trainers with specific knowledge, tools andtechniques to make training highly effective. It includes using humour, tested learning principles, choosing appropriateactivities, conducting post-course analysis and preparing for a training session.This highly valuable and effective training course is now available across New Zealand including Auckland, Christchurchor Wellington.Please click on the Public Class tab below to view our How To Deliver Fun, Activity Based Training course schedule bycity or click the In House Training tab to receive a free quote for courses delivered at your preferred location.

How To Deliver Fun, Activity Based Training Outline

Foreword:During this course, participants learn the techniques to deliver fun, activity-based training including introducing humorand games, developing original games, learning troubleshooting, and using creativity.How To Deliver Fun, Activity-based Training Course is a short training course designed to develop a comprehensiveunderstanding of the kind of humor and activity suitable for a classroom, and how games can help in engagingparticipants.

Outcomes:This intensive and fun course is the fastest way to develop a deep understanding and skills in delivering fun, activity-based training that enhances its outcomes.After completing this course, participants will have learned to:

Include appropriate humor and games during trainingUse different types of gamesUnderstand the methods to elicit participant buy-inApply humor principles in adult learningTroubleshoot when games go badlyDevelop their own gamesHave fun during trainingGet everyone on boardChoose the right gameIntervene and restore the fun when games go wrongUse humor in trainingUse quick and easy games for easy understandingCreate a game

How To Deliver Fun, Activity Based Training Lesson 1Course Overview

Welcome & IntroductionWorkshop ObjectivesReview of The Learning Cycle & Adult Learning PrinciplesThe Value of Activity Based Training

How To Deliver Fun, Activity Based Training Lesson 4Using Humor in Training

It's a Fine LineExplore & Apply CREATIFHumor & Adult Learning Principles

How To Deliver Fun, Activity Based Training Lesson 2Choosing The Right Activity

Preparation is The KeyGetting Everyone On BoardReluctant ParticipantsChoosing The Right Activity

How To Deliver Fun, Activity Based Training Lesson 5Skill Building

Apply Activities To The Right TopicHow To Link The Activity With The TopicPractice & Feedback

How To Deliver Fun, Activity Based Training Lesson 3When Activities Don't Work

Great Activity ExperiencesWhen Activities Don't WorkAnalyse & Deal With Activities That Don't Work & Why

How To Deliver Fun, Activity Based Training Lesson 6Workshop Wrap Up

Workshop ReviewAction Plan

Web Links:

View this course online: http://pdtraining.co.nz/courses/how-to-deliver-fun-activity-based-training-course



http://pdtraining.co.nz/courses/how-to-deliver-fun-activity-based-training-course



Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combinedwith accurate and timely decision-making. This in-depth, 2-day course will prepare you to handle most facilitation tasksand includes specific techniques and tools that allows managers to become excellent facilitators in both training and non-training environments.The pdtraining Advanced Facilitation Skills Training course is designed to develop a deeper understanding of facilitationsuch as group preparation, managing perspectives, building agreements, defining roles and other skills which allowprofessional facilitators to interact as required in any situation.This highly valuable and dynamic training course is now available throughout New Zealand, including Auckland,Wellington and ChristchurchPlease click on the Public Class tab below to view our Advanced Facilitation Skills Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Facilitation Skills Training Course

Advanced Facilitation Skills Training Outline

Foreword:Skill development in facilitation is essential for performing expertly. During this deep dive training course in facilitationskills, participants learn to distinguish facilitation from instruction and training, establish ground rules, develop facilitationtechniques, give effective feedback, understand the stages of team development, and more.Facilitation Skills Training Course

Outcomes:This short and dynamic training course is the fastest way to develop skills in effective facilitation so that goals can bereached on time, every time.After completing this course, participants will have learned to:

Distinguish facilitation from instruction and trainingIdentify the competencies linked to effective small group facilitationUnderstand the difference between content and processUnderstand the stages of team development and ways to help teams through each stageUse common process tools to make meetings easier and more productiveDefine your role in facilitatingEstablish ground rulesDevelop content and processDeal with controversial issues and divergent perspectivesDevelop communication skillsFind for common groundUse common facilitation techniquesGive effective feedbackUnderstand facilitation vocabularyDeal with difficult people and situationsBuild sustainable agreementsUnderstand the stages of team developmentUse analysis tools



Facilitation Skills Deep Dive Training Course Day 1

Facilitation Skills Deep Dive Training Course - Lesson 1Introduction

IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives

Facilitation Skills Deep Dive Training Course - Lesson 6Types of Thinking

Divergent Thinking & Convergent ThinkingDecision MakingGrey Matters

Facilitation Skills Deep Dive Training Course - Lesson 2Defining Your Role

Facilitation, Training and ChairingLarge Group ExerciseDebrief

Facilitation Skills Deep Dive Training Course - Lesson 7Handling Controversial Issues

No Need for Black & White ThinkingDegrees of Support

Facilitation Skills Deep Dive Training Course - Lesson 3How Facilitators Work

Key SkillsFacilitation Skill LevelsFacilitation at a Glance

Facilitation Skills Deep Dive Training Course - Lesson 8Communication Skills

My Shopping ListActive ListeningAsking QuestionsNon-Verbal Messages

Facilitation Skills Deep Dive Training Course - Lesson 4Establishing Ground Rules

Parking LotsPlanning Transitions

Facilitation Skills Deep Dive Training Course - Lesson 9Listening For Common Ground

Listening for Common Ground

Facilitation Skills Deep Dive Training Course - Lesson 5Content & Process

What is Content?What is Process?

Facilitation Skills Deep Dive Training Course - Lesson 10Common Facilitation Techniques

Top TechniquesGroup PreparationDemonstrationsDebrief

Facilitation Skills Deep Dive Training Course Day 2

Facilitation Skills Deep Dive Training Course - Lesson 1Providing Effective Feedback

Giving FeedbackThe Feedback ProcessOne Step FurtherInstructor EvaluationDebrief

Facilitation Skills Deep Dive Training Course - Lesson 5Dealing with Difficult Dynamics

Mix & MatchDebrief12 Easy Ways to InterveneRole PlayDebrief

Facilitation Skills Deep Dive Training Course - Lesson 2Managing Divergent Perspectives

Techniques for SuccessDebrief

Facilitation Skills Deep Dive Training Course - Lesson 6Building Sustainable Agreements

Defining a Sustainable AgreementDebrief

Facilitation Skills Deep Dive Training Course - Lesson 3The Language of Facilitation

Applying the LanguageCase StudyDebrief

Facilitation Skills Deep Dive Training Course - Lesson 7Stages of Team Development

The Five StagesGroup ExerciseDebrief

Facilitation Skills Deep Dive Training Course - Lesson 4Building Agendas

Step 1Step 2Step 3Step 4

Facilitation Skills Deep Dive Training Course - Lesson 8Analysis Tools

SWOT AnalysisForce Field Analysis

Web Links:

View this course online: http://pdtraining.co.nz/courses/advanced-facilitation-skills-training-course




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