Post on 18-Jan-2018
description
USPS & Amazon
Sunday Deliveries
Team ECaroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia
September 24th, 2014
Agenda • Introduction
Agenda • Introduction• Define the Issue
Agenda • Introduction• Define the Issue• Establish the Decision Criteria
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise• Conclusion
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise• Conclusion
Introduction
Introduction
• Contract
Introduction
• Contract• United States Postal Service
Introduction
• Contract• United States Postal Service• Amazon
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues• Find the most appropriate solution(s)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues• Find the most appropriate solution(s)
Define the Issue
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
Stakeholders
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
Amazon
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayers
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomers
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomersEmployees
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomersEmployees
Establish the Decision Criteria
Establish the Decision CriteriaCriteria
Establish the Decision CriteriaCriteria
Customer Satisfaction
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor Satisfaction
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
Collect & Analyze Data
Collect & Analyze DataCustomer Satisfaction
Collect & Analyze DataCustomer Satisfaction• Availability to all customers
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour• 25% premium
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour• 25% premium
Collect & Analyze Data
Collect & Analyze DataAmazon Satisfaction
Collect & Analyze DataAmazon Satisfaction• Mutual advantage
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government• No significant increase
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government• No significant increase
Identify & Evaluate Solutions• Remain in current cities
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities• Expand to other retailers besides Amazon
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities• Expand to other retailers besides Amazon• Break contract
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
Defend & Implement
Defend & ImplementAdvantages
Defend & ImplementAdvantages• Working with Amazon
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off:
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off: Contract with Amazon
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off: Contract with Amazon
Defend & Implement
Defend & Implement• Impact on Stakeholders
Defend & Implement• Impact on Stakeholders• Taxpayers
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization• Ethics
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization• Ethics
Evaluate, Review & Revise
Evaluate, Review & Revise• Evaluate
Evaluate, Review & Revise• Evaluate• Customer surveys• Employee surveys
Evaluate, Review & Revise• Evaluate• Customer surveys • Employee surveys• Revenue growth
Evaluate, Review & Revise• Evaluate• Customer surveys• Employee surveys • Revenue growth
• Review Annually
Evaluate, Review & Revise• Evaluate• Customer surveys • Employee surveys • Revenue growth
• Review Annually
• Revise
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses• Analyze best decision for USPS
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses• Analyze best decision for USPS
Conclusion
Questions?
SourcesAmazon.com. (September 22, 2014). Determine shipping rates. Retrieved September 11, 2014 from: http://www.amazon.com/gp/help/customer/display.html?nodeId=468636 Bishop, Todd. (May 7, 2014). Amazon and USPS Expand Sunday Delivery to 15 more cities, will reach ‘large portion’ of U.S. this year. Retrieved September 9, 2014 from: http://www.geekwire.com/2014/amazon-expands-sunday-delivery-15-cities-deal-u-s-postal-service/ Dimondstein, Mark. USPS testing Sunday package delivery. (November 30, 2013). Retreived September 22, 2014 from: http://www.nalc.org/news/precord/ArticlesPDF/11-2013/11-2013_news.pdf LoGiurato, Brett. (December 2011). USPS Ends Next-Day Mail: The Impact for Consumers and Companies That Depend on it. International Business Times. Retrieved September 9, 2014 from: http://www.ibtimes.com/usps-ends-next-day-mail-impact-consumers-companies-depend-it-379100 Nixon, Ron. (November 11, 2013) Postal Service to make deliveries for Amazon. Retrieved September 22, 2014 from: http://www.nytimes.com/2013/11/11/business/postal-service-and-amazon-strike-deal.html?_r=0