Presented by:Carolyn EagenConsultant

AUTHENTIC COMMUNICATION

Top Talent. Remarkable Results.

Authentic?

Communication?

Genuine…

  We are judged by… What When Where How …we speak and act (including how we look) 

We judge others by… What When Where How  …they speak and act (including how they look)

Communication is…verbal and non-verbal

We interpret the message and make inferences (often conclusions)  based on our

observations and experiences with communication processes

A substantial portion of our communication is non verbal*Often we communicate in non verbal ways using groups of behaviors. Facial expression Gestures Body Language and Posture Eye Gaze Appearance

How do you create a genuine connection?

Pay attention to nonverbal signsConcentrate on your tone of voice when

speakingUse good eye contactAsk questions – Temperature checksUse signals to make communication more

effective and meaningfulConsider context

Quality Communication…Why?

Reduces conflict

Helps in achieving goals

Strengthens relationships

Improves job Satisfaction

Helps to save time

Easy promotions

Obstacles

Interpersonal Complications

Organizational Hurdles

Physical Barriers

Conducive communication culture

Mission/Vision

Management

Open Door

Method

The Prep Work

Purpose

Results

Audience

Timing

Place

The roles: Presenter and Audienceboth should…

Know their role

Actively Listen

Be aware of Nonverbal cues

Know their stress level

Know their triggers

Feedback… is a 2 way street

Positive Process & Experience

Timely

Make it Regular

Be Specific

Use "I" Statements

Limit Your Focus

Follow Up

Putting it all together

Top Talent. Remarkable Results.

Your People. Discover Them. Understand Them. Evolve Them.

For more information, contact

Carolyn Eagen, ConsultantDirect : 813-280-3030 ceagen@omniagroup.com

www.omniagroup.com

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