Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

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Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Transcript of Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Page 1: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Presented by:Carolyn EagenConsultant

AUTHENTIC COMMUNICATION

Top Talent. Remarkable Results.

Page 2: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Authentic?

Communication?

Page 3: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Genuine…

Page 4: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

  We are judged by… What When Where How …we speak and act (including how we look) 

We judge others by… What When Where How  …they speak and act (including how they look)

Communication is…verbal and non-verbal

We interpret the message and make inferences (often conclusions)  based on our

observations and experiences with communication processes

Page 5: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

A substantial portion of our communication is non verbal*Often we communicate in non verbal ways using groups of behaviors. Facial expression Gestures Body Language and Posture Eye Gaze Appearance

Page 6: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

How do you create a genuine connection?

Pay attention to nonverbal signsConcentrate on your tone of voice when

speakingUse good eye contactAsk questions – Temperature checksUse signals to make communication more

effective and meaningfulConsider context

Page 7: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Quality Communication…Why?

Reduces conflict

Helps in achieving goals

Strengthens relationships

Improves job Satisfaction

Helps to save time

Easy promotions

Page 8: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Obstacles

Interpersonal Complications

Organizational Hurdles

Physical Barriers

Page 9: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Conducive communication culture

Mission/Vision

Management

Open Door

Method

Page 10: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

The Prep Work

Purpose

Results

Audience

Timing

Place

Page 11: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

The roles: Presenter and Audienceboth should…

Know their role

Actively Listen

Be aware of Nonverbal cues

Know their stress level

Know their triggers

Page 12: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Feedback… is a 2 way street

Positive Process & Experience

Timely

Make it Regular

Be Specific

Use "I" Statements

Limit Your Focus

Follow Up

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Putting it all together

Page 14: Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.
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Top Talent. Remarkable Results.

Your People. Discover Them. Understand Them. Evolve Them.

For more information, contact

Carolyn Eagen, ConsultantDirect : 813-280-3030 [email protected]

www.omniagroup.com

Facebook.com/omniagroup

Twitter.com/omniagroup

LinkedIn.com/in/omniagroup