Post on 14-Apr-2018
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Risk engineering solutions ormarine and maritime industries
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Why Risk Engineering?
Our qualied, experienced proessionals understand the
challenges o the Marine and Maritime industry rst hand.
Our Risk Engineers average more than 15 years o industry
experience and have worked with some o the worlds
largest companies. Risk Engineering North America completes over 2,000
assessment and consulting projects with marine, maritime,
trucking and transportation related customers annually.
We understand how eective risk management can
aect your insurance program, risk landscape and risk
transer solutions. We can tailor a program to help meet
your needs rom a range o consultancy, assessments and
control measures.
Our experiencemakes the dierence
Our risk engineers know your business and will work with
you and your employees to build practices that help you
minimize your companys risk. We understand the challengeso todays world by providing real insight to the management
and communication o strategic risks such as supply chain
breakdown, loss o customers, damage to brand equity,
low employee morale, and ailure to meet legal/regulatory
requirements. We closely study industry specic loss trends,
emerging risk issues, and best practices or each major line o
commercial insurance coverage provided by Zurich.
Our experience is backed by a robust quality control program.
Zurich Services Corporation Risk Engineering was the rst ISO-
9001 quality-certied risk engineering network in the United
States and is the only carrier-based provider certied globally.
We are proud that our quality process has produced customer
satisaction scores that consistently lead the industry.
As o 2009, over 55 percent o our risk engineers in
North America have work experience in the specic
industries we serve.
Our wealth o knowledge and experience across our global
network o more than 1,000 risk engineers enable our
group to leverage cross industry experience.
Our industry specialists are oten eatured in industrypublications and participate in select associations, trade
shows, and conerences.
Over 300 risk engineers in North America have leadership
roles on technical committees and ocus groups that help
drive new standards, guidelines and best practices within a
particular industry or group o industries.
Risk engineering services orthe marine and maritime industries
As global economic activity gains momentum, more and
more companies are shipping goods across the country and
around the world. The opportunities o global trade aregreat, but when your property is in transit, or in storage
awaiting shipment, risk always goes along or the ride. You
can depend on the proessional risk engineers o Zurich
Services Corporation to help you protect what matters by
delivering the knowledge, tools and experience it takes to ully
understand your marine cargo and transportation risks.
Because every customers risk prole is dierent, we have
structured our risk engineering services to several specialized
areas designed to address those individual needs with:
Dock operations Terminals and ports
International cargo shipments
Cargo storage, packing and delivery
Container load and stow operations
Supply chain security
Contract labor providers
Marine construction
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Challenge Solution Benefts
You are a company involved in
manuacturing and transporting
your product to customers on a
worldwide basis.
Cargo risk
engineering services
Our specialists have a wealth o experience in all the marine loss prevention disciplines.
As a global insurance carrier, Zurich writes tailor-made protection or transit exposures
on a worldwide basis, covering ocean, air and overland shipments rom warehouse
to warehouse. Our industry insights help customers protect their property and prots
rom raw material supplier, to production, storage, shipping and transit.
A Stevedore / Terminal Operator
is experiencing elevated levels
o cargo damage and loss
during receiving/storage/delivery
operations.
Marine terminal
evaluations
We assess the physical attributes o the location as well as reviewing your procedures
or storage and distribution. This enables us to identiy and highlight the areas o risk
or the particular location. This includes cargo storage evaluations, vessel load/stow
surveys, cargo packing, and supply chain security assessments to protect your property.
A longshoring company is
experiencing higher than average
industry rates or Worker
Compensation claims arising rom
cargo handling operations.
Saety and health
program assistance
Zurich Services Corporation can provide a range o health and saety services
addressing the ull breadth o the marine industry. The Zurich Hazard Analysis (ZHA)
is a systematic methodology that can be applied to any acility, process, or operation.
ZHA will categorize risk with ocused controls to eliminate or reduce your exposures
and control costs.
A shipyard / vessel repair acility
perorms sandblasting and
welding on parts and materials
during maintenance and repair
operations, exposing workers to
contaminants.
Industrial Hygiene
services
Excessive levels o airborne silica dust, exposure to chemical agents and hearing loss
continue to pose problems in many maritime operations. Our industrial hygienists
use a variety o sampling methods and solution techniques that can help make
work environments saer, control long tail claim costs, and help meet regulatory
requirements.
A shipper is moving high valued
and/or temperature sensitive
cargo on a worldwide basis
within a Just In Time and Lean
enterprise system.
Supply Chain
Security
Management
Zurich can provide an overview o your entire cargo operation, identiying
vulnerabilities and possible areas o improvement along the supply chain. You receive
a comprehensive presentation outlining the ndings and recommendations, including
urther investigative work that is required. The overview establishes priorities or
reducing key risks such as susceptibility, single sourcing, and interdependencies to
protect your brand and consumer promise.
A vessel repair acility located onthe east coast congregates all
machines, tools and equipment
under one roo.
Business Resilience Emergency
preparedness
and disaster
recovery planning
Zurich Marine and Cargo risk engineers start by evaluating your exposures andvulnerabilities through Business Impact Analysis, Total Risk Proling, and Enterprise Risk
Management techniques. Emergency preparedness and disaster recovery planning can
help you minimize the business impact o potential natural and man-made disasters
reduce downtime and enable eective and early recovery.
A large trucking rm contracts
owner/operators or deliveries
o containerized cargo rom a
portside marine terminal.
Fleet Services Zurich Services Corporation has a worldwide network o feet specialists with deep
experience in the transportation industry. We oer marine industry customers a wide
assortment o tools and training to help control critical feet exposure, including the
identication o poor drivers and driver skill development.
Additional services include:Strategic solutions
Customized Service Plans
Lean Six Sigma consultations
Newsletters, Risktopics and solutions, webinars, seminars
Web based reporting, resource and loss tools and training
Loss investigation
Property
Natural hazards assessments
Water and Liquid Damage Prevention Assessments
Fire Protection, Construction Plan and Specication Reviews/
Assessments
Fire protection equipment evaluation and testing
New Construction and Renovation Assessments
Property Valuation Services
Impairment handling
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Additional services (continued)
Liability and Employee Health/Saety
Ergonomic surveys
Slip, Trip, Fall evaluations and slip
meter testing
Workplace violence
Absence Management (Return to Work)
Construction
Construction property and builders risk
Project management and Construction
Oversight evaluations
X-ray culture assessment program
Substance abuse and employee
screening programs Sot Tissue Injury Prevention Program (STIPP)
Machinery Breakdown
Utility interruption risk assessments
Jurisdictional inspections
Facility operating procedure development
Inrared surveys
Vibration and oil analysis
Combustion saety course
Lightning and surge protection evaluations
Zurich Services Corporation
1400 American Lane, Schaumburg,Illinois 60196-1056
800 982 5964 www.zurichna.comZurich Services CorporationRisk Engineering
ISO 9001:2008Quality-Assured Solutions Provider
The inormation in this publication was compiled by Zurich Services Corporation rom sources believedto be reliable. We do not guarantee the accuracy o this inormation or any results and urther assumeno liability in connection with this publication, including any inormation, methods or saety suggestionscontained herein. Moreover, Zurich Services Corporation reminds you that this publication cannot beassumed to contain every acceptable saety and compliance procedure or that additional proceduresmight not be appropriate under the circumstances. The subject matter o this publication is not tiedto any specic insurance product nor will adopting these procedures insure coverage under anyinsurance policy.
2010 Zurich Services CorporationA1-18889-A(
03/10)10-0686
Success stories
A client in the UK had a $10 million dollar shipment stored in an un-
secure location. Within a two-hour window, risk engineering arranged
or overnight protection utilizing an international security network.
An insured was having problems shipping marble and tile rom Europe
to the U.S. Our evaluation o packaging practices and subsequent
recommendations helped reduce product damage in transit.
A large labor stang provider desired to expand into port construction
operations. Zurichs integrated approach allowed us to utilize our
Construction experience to identiy resources with both Marine and
Construction backgrounds or a smooth entry into this new line o
business. The customer was able to add new clients and increase
revenues rom this collaborative expansion eort.
Cost containment in collaboration
with eective claims serviceOur risk engineers collaborate with you and with our underwriting and
claims proessionals to identiy those strategic services that will positively
infuence your risks, and help ensure you run an ecient and protable
business. Zurich has created a tiered approach to claims handling that
enhances eciencies and helps reduce costs. A cutting-edge claims system
and a virtually paperless process have increased our ability to better serve
customers and make our claims system among the best in the industry. Our
model can handle the ull spectrum o possible claims. From small to large,
simple to complex, Zurich maximizes the skill set o our adjusters to deliver
unparalleled results. We manage this expertise through a tiered approach:
the Claims Reporting Care Center, Field Claim Operations and Specialty
Claims (Centers o Excellence).
For more inormation
I you would like more inormation about the specialized risk engineering
services provided by Zurich Services Corporation, contact your Zurich
representative or visit www.zurich.com/riskengineering.
I
S
O9001
:2008