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Risk engineering solutions ormarine and maritime industries

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Why Risk Engineering?

Our qualied, experienced proessionals understand the

challenges o the Marine and Maritime industry rst hand.

Our Risk Engineers average more than 15 years o industry

experience and have worked with some o the worlds

largest companies. Risk Engineering North America completes over 2,000

assessment and consulting projects with marine, maritime,

trucking and transportation related customers annually.

We understand how eective risk management can

aect your insurance program, risk landscape and risk

transer solutions. We can tailor a program to help meet

your needs rom a range o consultancy, assessments and

control measures.

Our experiencemakes the dierence

Our risk engineers know your business and will work with

you and your employees to build practices that help you

minimize your companys risk. We understand the challengeso todays world by providing real insight to the management

and communication o strategic risks such as supply chain

breakdown, loss o customers, damage to brand equity,

low employee morale, and ailure to meet legal/regulatory

requirements. We closely study industry specic loss trends,

emerging risk issues, and best practices or each major line o

commercial insurance coverage provided by Zurich.

Our experience is backed by a robust quality control program.

Zurich Services Corporation Risk Engineering was the rst ISO-

9001 quality-certied risk engineering network in the United

States and is the only carrier-based provider certied globally.

We are proud that our quality process has produced customer

satisaction scores that consistently lead the industry.

As o 2009, over 55 percent o our risk engineers in

North America have work experience in the specic

industries we serve.

Our wealth o knowledge and experience across our global

network o more than 1,000 risk engineers enable our

group to leverage cross industry experience.

Our industry specialists are oten eatured in industrypublications and participate in select associations, trade

shows, and conerences.

Over 300 risk engineers in North America have leadership

roles on technical committees and ocus groups that help

drive new standards, guidelines and best practices within a

particular industry or group o industries.

Risk engineering services orthe marine and maritime industries

As global economic activity gains momentum, more and

more companies are shipping goods across the country and

around the world. The opportunities o global trade aregreat, but when your property is in transit, or in storage

awaiting shipment, risk always goes along or the ride. You

can depend on the proessional risk engineers o Zurich

Services Corporation to help you protect what matters by

delivering the knowledge, tools and experience it takes to ully

understand your marine cargo and transportation risks.

Because every customers risk prole is dierent, we have

structured our risk engineering services to several specialized

areas designed to address those individual needs with:

Dock operations Terminals and ports

International cargo shipments

Cargo storage, packing and delivery

Container load and stow operations

Supply chain security

Contract labor providers

Marine construction

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Challenge Solution Benefts

You are a company involved in

manuacturing and transporting

your product to customers on a

worldwide basis.

Cargo risk

engineering services

Our specialists have a wealth o experience in all the marine loss prevention disciplines.

As a global insurance carrier, Zurich writes tailor-made protection or transit exposures

on a worldwide basis, covering ocean, air and overland shipments rom warehouse

to warehouse. Our industry insights help customers protect their property and prots

rom raw material supplier, to production, storage, shipping and transit.

A Stevedore / Terminal Operator

is experiencing elevated levels

o cargo damage and loss

during receiving/storage/delivery

operations.

Marine terminal

evaluations

We assess the physical attributes o the location as well as reviewing your procedures

or storage and distribution. This enables us to identiy and highlight the areas o risk

or the particular location. This includes cargo storage evaluations, vessel load/stow

surveys, cargo packing, and supply chain security assessments to protect your property.

A longshoring company is

experiencing higher than average

industry rates or Worker

Compensation claims arising rom

cargo handling operations.

Saety and health

program assistance

Zurich Services Corporation can provide a range o health and saety services

addressing the ull breadth o the marine industry. The Zurich Hazard Analysis (ZHA)

is a systematic methodology that can be applied to any acility, process, or operation.

ZHA will categorize risk with ocused controls to eliminate or reduce your exposures

and control costs.

A shipyard / vessel repair acility

perorms sandblasting and

welding on parts and materials

during maintenance and repair

operations, exposing workers to

contaminants.

Industrial Hygiene

services

Excessive levels o airborne silica dust, exposure to chemical agents and hearing loss

continue to pose problems in many maritime operations. Our industrial hygienists

use a variety o sampling methods and solution techniques that can help make

work environments saer, control long tail claim costs, and help meet regulatory

requirements.

A shipper is moving high valued

and/or temperature sensitive

cargo on a worldwide basis

within a Just In Time and Lean

enterprise system.

Supply Chain

Security

Management

Zurich can provide an overview o your entire cargo operation, identiying

vulnerabilities and possible areas o improvement along the supply chain. You receive

a comprehensive presentation outlining the ndings and recommendations, including

urther investigative work that is required. The overview establishes priorities or

reducing key risks such as susceptibility, single sourcing, and interdependencies to

protect your brand and consumer promise.

A vessel repair acility located onthe east coast congregates all

machines, tools and equipment

under one roo.

Business Resilience Emergency

preparedness

and disaster

recovery planning

Zurich Marine and Cargo risk engineers start by evaluating your exposures andvulnerabilities through Business Impact Analysis, Total Risk Proling, and Enterprise Risk

Management techniques. Emergency preparedness and disaster recovery planning can

help you minimize the business impact o potential natural and man-made disasters

reduce downtime and enable eective and early recovery.

A large trucking rm contracts

owner/operators or deliveries

o containerized cargo rom a

portside marine terminal.

Fleet Services Zurich Services Corporation has a worldwide network o feet specialists with deep

experience in the transportation industry. We oer marine industry customers a wide

assortment o tools and training to help control critical feet exposure, including the

identication o poor drivers and driver skill development.

Additional services include:Strategic solutions

Customized Service Plans

Lean Six Sigma consultations

Newsletters, Risktopics and solutions, webinars, seminars

Web based reporting, resource and loss tools and training

Loss investigation

Property

Natural hazards assessments

Water and Liquid Damage Prevention Assessments

Fire Protection, Construction Plan and Specication Reviews/

Assessments

Fire protection equipment evaluation and testing

New Construction and Renovation Assessments

Property Valuation Services

Impairment handling

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Additional services (continued)

Liability and Employee Health/Saety

Ergonomic surveys

Slip, Trip, Fall evaluations and slip

meter testing

Workplace violence

Absence Management (Return to Work)

Construction

Construction property and builders risk

Project management and Construction

Oversight evaluations

X-ray culture assessment program

Substance abuse and employee

screening programs Sot Tissue Injury Prevention Program (STIPP)

Machinery Breakdown

Utility interruption risk assessments

Jurisdictional inspections

Facility operating procedure development

Inrared surveys

Vibration and oil analysis

Combustion saety course

Lightning and surge protection evaluations

Zurich Services Corporation

1400 American Lane, Schaumburg,Illinois 60196-1056

800 982 5964 www.zurichna.comZurich Services CorporationRisk Engineering

ISO 9001:2008Quality-Assured Solutions Provider

The inormation in this publication was compiled by Zurich Services Corporation rom sources believedto be reliable. We do not guarantee the accuracy o this inormation or any results and urther assumeno liability in connection with this publication, including any inormation, methods or saety suggestionscontained herein. Moreover, Zurich Services Corporation reminds you that this publication cannot beassumed to contain every acceptable saety and compliance procedure or that additional proceduresmight not be appropriate under the circumstances. The subject matter o this publication is not tiedto any specic insurance product nor will adopting these procedures insure coverage under anyinsurance policy.

2010 Zurich Services CorporationA1-18889-A(

03/10)10-0686

Success stories

A client in the UK had a $10 million dollar shipment stored in an un-

secure location. Within a two-hour window, risk engineering arranged

or overnight protection utilizing an international security network.

An insured was having problems shipping marble and tile rom Europe

to the U.S. Our evaluation o packaging practices and subsequent

recommendations helped reduce product damage in transit.

A large labor stang provider desired to expand into port construction

operations. Zurichs integrated approach allowed us to utilize our

Construction experience to identiy resources with both Marine and

Construction backgrounds or a smooth entry into this new line o

business. The customer was able to add new clients and increase

revenues rom this collaborative expansion eort.

Cost containment in collaboration

with eective claims serviceOur risk engineers collaborate with you and with our underwriting and

claims proessionals to identiy those strategic services that will positively

infuence your risks, and help ensure you run an ecient and protable

business. Zurich has created a tiered approach to claims handling that

enhances eciencies and helps reduce costs. A cutting-edge claims system

and a virtually paperless process have increased our ability to better serve

customers and make our claims system among the best in the industry. Our

model can handle the ull spectrum o possible claims. From small to large,

simple to complex, Zurich maximizes the skill set o our adjusters to deliver

unparalleled results. We manage this expertise through a tiered approach:

the Claims Reporting Care Center, Field Claim Operations and Specialty

Claims (Centers o Excellence).

For more inormation

I you would like more inormation about the specialized risk engineering

services provided by Zurich Services Corporation, contact your Zurich

representative or visit www.zurich.com/riskengineering.

I

S

O9001

:2008