Post on 21-Apr-2015
eGovernance Concepts - Individual Assignment
CPEG 2011-12 IIM Indore
K Prashant
© All Rights Reserved Page 1
Difference between eGovernment & eGovernance – Discuss
‘E-Government' & ‘E-Governance both are defined as ‘The employment of the Internet and the world-wide-web for delivering government information and services to the citizens’. (United Nations 2006; AOEMA, 2005).
But there is some distinct difference between both of them. E-government is the use of the ICTs in
public administrations- combined with organizational change and new skills- to improve public services
and democratic processes and to strengthen support to public policies. Whereas the governance of ICTs
requires most probably a substantial increase in regulation and policy- making capabilities, with all the
expertise and opinion-shaping processes among the various social stakeholders of these concerns. So,
the perspective of the e-governance is the use of the technologies that both help governing and have to
be governed.
EGovernment
“Government’s foremost job is to focus society on achieving the public interest.”
One can say Government is a superstructure which has to do with rules, decisions, their
implementations & outputs. It utilizes technology to streamline or to improve the business of
government. It has to with the development of online services to the citizen, more than on any
particular government service. One can say it deals with the whole spectrum of the relationship and
networks within government regarding the usage and application of ICTs. The Information technology
contributes as transformation agent as to how Governments interact with citizens and businesses is e-
government. Its Components can be listed down as:
Electronic Service Delivery
Electronic Workflow
Electronic Voting
Electronic Productivity
EGovernance
“Governance is a way of describing the links between government and its broader environment -
political, social and administrative”.
Governance touches the aspects of developed functionalities, in place Processes, listed goals, reviewing
performance with coordination amongst systems leading to the realized outcomes .E-Governance is a
wider concept that defines and assesses the impacts technologies are having on the practice and
administration of governments and the relationships between public servants and the wider society,
such as dealings with the elected bodies or outside groups such as not for profits organizations, NGOs or
eGovernance Concepts - Individual Assignment
CPEG 2011-12 IIM Indore
K Prashant
© All Rights Reserved Page 2
private sector corporate entities. It refers to the use of information and communication technologies to
transform and support the processes and structures of a governance system. It may consist of:
Electronic Engagement
Electronic Consultation
Electronic Controllership
Networked Societal Guidance
E-Governance encompasses a series of necessary steps for government agencies to develop and
administer to ensure successful implementation of e-government services to the public at large.
Summary
We can conclude by saying that E-Government is the transformation of internal and external public
sector relationships, through Information and Communications Technology (ICT) in order to optimize
government service delivery and citizen participation.
On the other hand E-Governance is the development, deployment and enforcement of the policies,
laws and regulations necessary to support the functioning of a Knowledge Society as well as of e-
Government.
eGovernance Concepts - Individual Assignment
CPEG 2011-12 IIM Indore
K Prashant
© All Rights Reserved Page 3
Reflections on Government Service Portals of Developed Nations
Governments are now positioning themselves to be part of the internet revolution. As e-commerce
matures and its tools and applications improve, greater attention is being given to its use to improve the
business of public institutions and governments.
Strategic level
Development of various e-services and e-government solutions has become a global trend in recent
years. Since this field is rapidly growing and developing in many countries which vary in their strategies,
goals, ways of implementation and funds invested in such projects. Around the world, a variety of e-
government initiatives are being taken to improve the efficiency and effectiveness of internal
operations, communication with the public and engagement in transactional processes with individuals
and organizations.
Main focus areas for a citizen portal
Larger departments and local authorities often have a portal established for citizens to access
information and self-service operations. The inhabitant must have prior knowledge concerning who
offers which service and then find the right portal. The establishment of portals may be cost efficient for
governmental agencies, and they can introduce a higher service level for the citizens.
Citizen portals can be pure information portals that give citizens access to public information and links to
services. At the other end of the scale one finds portals requiring authentication and providing access to
personalized services. It is our opinion that most citizen portals are somewhere between these
extremities and offers a combination of information and services requiring authentication. The
establishment of a citizen portal may have both a democratic perspective and the perspective of the
participant. The portal may create opportunities for easy contact and communication between citizen
and government. A citizen portal can also be a step in improving privacy protection, because it can give
citizens opportunities to access information and administrative processes concerning themselves.
Characteristics of citizen portals
A citizen portal can be viewed as an information system which is established as a step by authorities
towards more focus on e-government. As with other information systems, a citizen portal cannot be
seen in isolation, without connection to its surroundings. In order to evaluate initiatives by government
of Canada, United Kingdom & Australia a checklist or characteristics of citizen portal approach can be
adopted which comprises of elements used to describe and understand an eGovernment system and
stakeholder’s organizational context.
eGovernance Concepts - Individual Assignment
CPEG 2011-12 IIM Indore
K Prashant
© All Rights Reserved Page 4
Comparing citizen portals – UK, CANADA & AUSTRALIA
Characteristic Guidelines UK CANADA AUSTRALIA
Goal What are the articulated goals for a citizen portal?
To have all public services in one place
http://www.direct.gov.uk/en/index.
htm
To provide with easier, one-stop access to the programs and
services http://www.servicecanada.gc.ca/
eng/common/disclosure.shtml
To have connection with the government
http://australia.gov.au/
Information (Content)
What kind of services does a portal Contain? How they are gathered & presented? Describe most popular.
Job Search
Student Finance
Income Support
Car Tax
Driving Theory Test
Attendance allowance
Housing benefit
Passport
Job Bank
Social insurance Number
Employment Insurance
Services for Aboriginal people
Service for newcomers to Canada
Service for disabled people
Services for Senior people
Veteran Services
Family & Children Services
Youth & Student Services
Benefits, payments and services
Business and industry
Economy, money and tax
Education and training
Employment and workplace
Environment and natural resources
Health and safety
Immigration
Law and justice
Government Shopfront Locator
Government Initiatives News
Technology & Security
What level authentication is required to access personal information and services?
It is an information driven website, most of the services have how & where information with forms & other guidelines
Provides a My Service Canada Account provides a single point of access to view and update your information(You must have an Access Key same as epass provided by government)
Dealing with the Australian Government online is easier, with a single account to sign on to multiple agencies.( You must keep your australia.gov.au Account ID and Password secure)
eGovernance Concepts - Individual Assignment
CPEG 2011-12 IIM Indore
K Prashant
© All Rights Reserved Page 5
Features /Initiatives
Incorporated
What key other information is provided?
Get Ready for winter
Snow Code
Local & mobile Service
News Room
Business Links
Red tape Challenge
Elder Abuse
Weather
Tourism
National Parks
Public Safety
Disaster information
Travel
Life
In focus
Weather
Site feedbacks
Administration & Operation
(Privacy Policy/ Disclaimer)
How is the administration of the citizen portals arranged after implementation?
The Directgov website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy
All personal information created, held or collected by Service Canada is protected under the federal Privacy Act. At any point of collection, you will be asked for consent to collect your information or you will be advised of the authority for such collection
The website is bound by the Information privacy principles of the Privacy Act 1988. We also follow the Guidelines for federal and ACT government websites issued by the Office of the Australian Information Commissioner
Implementation
What steps has the government taken to Promote the citizen portal?
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