eGC Individual Assignment I & II -K Prashant CPEG IIM Indore

eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant

© All Rights Reserved

Difference between eGovernment & eGovernance – Discuss

‘E-Government' & ‘E-Governance both are defined as ‘The employment of the Internet and the world-wide-web for delivering government information and services to the citizens’. (United Nations 2006; AOEMA, 2005).

But there is some distinct difference between both of them. E-government is the use of the ICTs in

public administrations- combined with organizational change and new skills- to improve public services

and democratic processes and to strengthen support to public policies. Whereas the governance of ICTs

requires most probably a substantial increase in regulation and policy- making capabilities, with all the

expertise and opinion-shaping processes among the various social stakeholders of these concerns. So,

the perspective of the e-governance is the use of the technologies that both help governing and have to

be governed.

EGovernment

“Government’s foremost job is to focus society on achieving the public interest.”

One can say Government is a superstructure which has to do with rules, decisions, their

implementations & outputs. It utilizes technology to streamline or to improve the business of

government. It has to with the development of online services to the citizen, more than on any

particular government service. One can say it deals with the whole spectrum of the relationship and

networks within government regarding the usage and application of ICTs. The Information technology

contributes as transformation agent as to how Governments interact with citizens and businesses is e-

government. Its Components can be listed down as:

Electronic Service Delivery

Electronic Workflow

Electronic Voting

Electronic Productivity

EGovernance

“Governance is a way of describing the links between government and its broader environment -

political, social and administrative”.

Governance touches the aspects of developed functionalities, in place Processes, listed goals, reviewing

performance with coordination amongst systems leading to the realized outcomes .E-Governance is a

wider concept that defines and assesses the impacts technologies are having on the practice and

administration of governments and the relationships between public servants and the wider society,

such as dealings with the elected bodies or outside groups such as not for profits organizations, NGOs or



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private sector corporate entities. It refers to the use of information and communication technologies to

transform and support the processes and structures of a governance system. It may consist of:

Electronic Engagement

Electronic Consultation

Electronic Controllership

Networked Societal Guidance

E-Governance encompasses a series of necessary steps for government agencies to develop and

administer to ensure successful implementation of e-government services to the public at large.

Summary

We can conclude by saying that E-Government is the transformation of internal and external public

sector relationships, through Information and Communications Technology (ICT) in order to optimize

government service delivery and citizen participation.

On the other hand E-Governance is the development, deployment and enforcement of the policies,

laws and regulations necessary to support the functioning of a Knowledge Society as well as of e-

Government.



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Reflections on Government Service Portals of Developed Nations

Governments are now positioning themselves to be part of the internet revolution. As e-commerce

matures and its tools and applications improve, greater attention is being given to its use to improve the

business of public institutions and governments.

Strategic level

Development of various e-services and e-government solutions has become a global trend in recent

years. Since this field is rapidly growing and developing in many countries which vary in their strategies,

goals, ways of implementation and funds invested in such projects. Around the world, a variety of e-

government initiatives are being taken to improve the efficiency and effectiveness of internal

operations, communication with the public and engagement in transactional processes with individuals

and organizations.

Main focus areas for a citizen portal

Larger departments and local authorities often have a portal established for citizens to access

information and self-service operations. The inhabitant must have prior knowledge concerning who

offers which service and then find the right portal. The establishment of portals may be cost efficient for

governmental agencies, and they can introduce a higher service level for the citizens.

Citizen portals can be pure information portals that give citizens access to public information and links to

services. At the other end of the scale one finds portals requiring authentication and providing access to

personalized services. It is our opinion that most citizen portals are somewhere between these

extremities and offers a combination of information and services requiring authentication. The

establishment of a citizen portal may have both a democratic perspective and the perspective of the

participant. The portal may create opportunities for easy contact and communication between citizen

and government. A citizen portal can also be a step in improving privacy protection, because it can give

citizens opportunities to access information and administrative processes concerning themselves.

Characteristics of citizen portals

A citizen portal can be viewed as an information system which is established as a step by authorities

towards more focus on e-government. As with other information systems, a citizen portal cannot be

seen in isolation, without connection to its surroundings. In order to evaluate initiatives by government

of Canada, United Kingdom & Australia a checklist or characteristics of citizen portal approach can be

adopted which comprises of elements used to describe and understand an eGovernment system and

stakeholder’s organizational context.



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Comparing citizen portals – UK, CANADA & AUSTRALIA

Characteristic Guidelines UK CANADA AUSTRALIA

Goal What are the articulated goals for a citizen portal?

To have all public services in one place

http://www.direct.gov.uk/en/index.

htm

To provide with easier, one-stop access to the programs and

services http://www.servicecanada.gc.ca/

eng/common/disclosure.shtml

To have connection with the government

http://australia.gov.au/

Information (Content)

What kind of services does a portal Contain? How they are gathered & presented? Describe most popular.

Job Search

Student Finance

Income Support

Car Tax

Driving Theory Test

Attendance allowance

Housing benefit

Passport

Job Bank

Social insurance Number

Employment Insurance

Services for Aboriginal people

Service for newcomers to Canada

Service for disabled people

Services for Senior people

Veteran Services

Family & Children Services

Youth & Student Services

Benefits, payments and services

Business and industry

Economy, money and tax

Education and training

Employment and workplace

Environment and natural resources

Health and safety

Immigration

Law and justice

Government Shopfront Locator

Government Initiatives News

Technology & Security

What level authentication is required to access personal information and services?

It is an information driven website, most of the services have how & where information with forms & other guidelines

Provides a My Service Canada Account provides a single point of access to view and update your information(You must have an Access Key same as epass provided by government)

Dealing with the Australian Government online is easier, with a single account to sign on to multiple agencies.( You must keep your australia.gov.au Account ID and Password secure)



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Features /Initiatives

Incorporated

What key other information is provided?

Get Ready for winter

Snow Code

Local & mobile Service

News Room

Business Links

Red tape Challenge

Elder Abuse

Weather

Tourism

National Parks

Public Safety

Disaster information

Travel

Life

In focus

Weather

Site feedbacks

Administration & Operation

(Privacy Policy/ Disclaimer)

How is the administration of the citizen portals arranged after implementation?

The Directgov website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy

All personal information created, held or collected by Service Canada is protected under the federal Privacy Act. At any point of collection, you will be asked for consent to collect your information or you will be advised of the authority for such collection

The website is bound by the Information privacy principles of the Privacy Act 1988. We also follow the Guidelines for federal and ACT government websites issued by the Office of the Australian Information Commissioner

Implementation

What steps has the government taken to Promote the citizen portal?

Bookmark with

Face book

Twitter

Stumpleupon

Delicious

Reddit

RSS News Feeds Website Apps for

Blogs

Face book

Twitter

RSS Feeds

Podcasts

eGC Individual Assignment I & II -K Prashant CPEG IIM Indore

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