Differences and Clash

at work : Conflict

Management

Conflict is a difference in opinion or disagreement

WORKPLACE CONFLICT

WHY WORKPLACE CONFLICT ARISES?

BEING TAKEN FOR GRANTED

NO TWO PEOPLE THINK THE SAME

NO REWARDS OR ACKNOWLEDGEMENTS

MISCOMMUNICATION

NO CLARITY OF GOALS

EFFECTS OF WORKPLACE

CONFLICT

WASTE OF TIME AND ENERGY

BROKEN RELATIONSHIPS

REDUCED PERFORMANCE AND

PRODUCTIVITY

STRESS

DELAY IN ACTIONS ABSENTEEISM

VIOLENCE AND ACCIDENTS

Communicate – instead of conflict .

Clarify – instead of challenging.

Collaborative – instead of confronting.

Compliment – instead of criticizing.

Connecting – instead of confusing.

REMEMBER 10C’S

ESTABLISH CLEAR EXPECTATIONS

PRACTICING INTERPERSONAL SKILLS

LEARN TO WORK IN TEAMS

Speak up : openly, Honestly

and without feeling guilty or

emotional. Express needs and wants in

a healthy way. Do not let feelings bottle –

up in rage and explosion.

Change attitude and shift

perspective of people and

situation.

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THANKYOU – DR. JASMEEN PAWAR