Conflict management fdp

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Transcript of Conflict management fdp

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Differences and Clash

at work : Conflict

Management

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Conflict is a difference in opinion or disagreement

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WORKPLACE CONFLICT

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WHY WORKPLACE CONFLICT ARISES?

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BEING TAKEN FOR GRANTED

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NO TWO PEOPLE THINK THE SAME

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NO REWARDS OR ACKNOWLEDGEMENTS

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MISCOMMUNICATION

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NO CLARITY OF GOALS

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EFFECTS OF WORKPLACE

CONFLICT

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WASTE OF TIME AND ENERGY

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BROKEN RELATIONSHIPS

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REDUCED PERFORMANCE AND

PRODUCTIVITY

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STRESS

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DELAY IN ACTIONS ABSENTEEISM

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VIOLENCE AND ACCIDENTS

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Communicate – instead of conflict .

Clarify – instead of challenging.

Collaborative – instead of confronting.

Compliment – instead of criticizing.

Connecting – instead of confusing.

REMEMBER 10C’S

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ESTABLISH CLEAR EXPECTATIONS

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PRACTICING INTERPERSONAL SKILLS

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LEARN TO WORK IN TEAMS

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Speak up : openly, Honestly

and without feeling guilty or

emotional. Express needs and wants in

a healthy way. Do not let feelings bottle –

up in rage and explosion.

Change attitude and shift

perspective of people and

situation.

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