Conflict Management

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    11-May-2015
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Transcript of Conflict Management

  • 1.Conflict Management
    Presented by:
    Bill Taylor
    University of Wyoming Cooperative Extension Service
    Northeast Area Community Development Educator

2. What are your attitudes towards conflict?

  • Worksheet: What Are Your Attitudes on Conflict?; 8 minutes

Do worksheet, then read suggested answers
3. Conflict is natural, inevitable and necessary !
Conflict creates tensionand pressurefor changeand
all change creates
some conflict.
4. What happens during a conflict?
Emotions rise.
Communication decreases and becomes more indirect (triangulation)
Opponents are demonized
Sides are taken; camps are formed in the organization
Issues become blurred and new issues added
5. What happens during a conflict? (cont.)
Differences are magnified;similarities minimized
Competitive processes (including rigid commitments and dirty tricks) are increasingly employed
Stop helping, attempt to avoid the situation
6. Benefits to Conflict
Identify problems that need to be solved
Bring about change
Change the way we think about things
Help clarify our purpose, whats important to us or the organization.
7. Benefits to Conflict (cont.)
Personal and group leadership development
Organizational/interpersonal growth and commitment
Creative decision making
Others?
8. What percentage of conflict, in your experience, has resulted in a positive outcome?
75-100%
50-75%
25-50%
0-25%
9. Continuum of Approaches to Conflict
Nonviolent Action
Administrative
Arbitration
Inaction
Facilitation
Judicial
Negotiation
Mediation
Legislative
Violence
Increasing Formality & 3rd Party Influence
10. Potential responses to conflict
Do nothing:
Yield (and change their beliefs)
Yield (and retain their beliefs)
Stonewall/Avoidance
Exit (flight)
11. Potential responses to conflict (cont.)
Fight (exercise power):
Guerrilla warfare:Looks like doing nothing, but isn't
Open warfare
12. Potential responses to conflict (cont.)
Negotiate:
Contend.Try to win;defeat the other side
Compromise.Split the difference;find the middle
Problem Solve.Look for new solutions which address the concerns of all parties
13. Potential responses to conflict (cont.)
Seek Assisted Negotiation: Use a third party to aid in finding a mutually agreeable solution to a shared problem
Mediation
Fact finder
Ombudsman
14. Potential responses to conflict (cont.)
Rely on a third party decision maker
Supervisor
Arbitrator
Court
15. Social Transformation of Conflict
Personal Antagonism
Shift from non-personal, external disagreement to the other person being seen as the problem
16. Social Transformation of Conflict
Issue Proliferation
I dont like your horse either !
You slighted me back in 1975?
Antagonism moves from specific to general
17. Social Transformation of Conflict
Triangulation
Problem
Talk about, not with
18. Did you say what I heard?
19. Barriers to Communicationand Agreement

  • Personal discomfort

20. Overly protective or defensive emotional responses by self or others 21. Emotionalor hostile environment