COMMUNICATION ACROSS CULTURES

GROUP 2

VISHAL MEHRADAVINDER SINGHTOJU UWATSETANVEER KAURCAN ZAIM

WHAT IS COMMUNICATION ?

TRANSFER OF

INFORMATION.

REALLY, IS IT THAT SIMPLE.

NO.

TYPES OF COMMUNICATION

VERBAL COMMUNICATION.

NON VERBAL

COMMUNICATION.

CROSS- CULTURAL COMMUNICATION

 ALSO CALLED AS ACROSS CULTURAL COMMUNICATION.

ITS SEEK TO UNDERSTAND HOW PEOPLE FROM DIFFERENT COUNTRIES, CULTURES ETHNIC BACKGROUNDS BEHAVE, COMMUNICATE AND PERCEIVE THE WORLD AROUND THEM CULTURES.

The Communication Process

NOISE

“ANYTHING THAT INTERFERES WITH, SLOWS DOWN, OR REDUCES THE CLARITY OR ACCURACY OF A COMMUNICATION. ”

NOISE CAN BE EXTERNAL OR INTERNAL, AND IT CAN DISRUPT THE COMMUNICATION PROCESS AT ANY POINT.

IMPORTANCE OF CROSS-CULTURAL COMMUNICATION

Cross-cultural communication in business

happens between any two companies

regardless of their location.

To effect productive business relationships,

every organization needs to be sensitive to

the potential issues of cross-cultural

communication

COMMON GROUND:

FIRST THING TO ESTABLISH IS THE COMMON GROUND – GROUND RULES.

INFORMATIONAL CONTEXT:

UNDERSTAND - WORK CULTURE OF PARTNERS - HOW THEY PROCESS

INFORMATION.

TRUST:

INCREASE TRUST AND RESPECT BETWEEN THE TWO PARTIES INVOLVED.

QUALITY:

QUALITY OF INFORMATION IMPROVES IF DELIVERED IN A MANNER

THAT ALL PARTIES INVOLVED UNDERSTAND.

VARIABLES AFFECTING COMMUNICATION

Be aware of variables that can affect the communication process by

influencing a person’s perceptions :

1. ATTITUDE.

2. SOCIAL ORGANIZATIONS.

3. THOUGHT PATTERNS.

4. ROLES.

5. LANGUAGE.

6. NON-VERBAL COMMUNICATION .

7. TIME .

NONVERBAL COMMUNICATION

“A PICTURE IS WORTH A THOUSAND WORDS”

Comprises of :

1. KINESICS.

2. PROXEMICS.

3. PARALANGUAGE.

4. OBJECTS.

1. Kinesics :

Communication through body movement, postures, facial expressions, gestures or eye contact.

2. Proxemics:

Influence of power and space in communication.

NONVERBAL COMMUNICATION

3. Paralanguage:

How something is said rather than the content.

Example: The rate and tone of speech.

4. Objects:

Environment speaks through effects and material as how much object attracts a person. Example : office design, furniture, appearance, etc.

NONVERBAL COMMUNICATION

MANAGING CROSS CULTURAL COMMUNICATION

Some of the steps to manage cross cultural communication includes :

1. DEVELOPING CULTURAL SENSITIVITY.

2. CAREFUL ENCODING.

3. SELECTIVE TRANSMISSION.

4. CAREFUL DECODING OF FEEDBACK.

5. FOLLOW-UP ACTIONS.

CAUSES OF CULTURAL CONFLICT

MISUNDERSTANDINGS - LANGUAGE, ATTITUDE

CULTURAL IGNORANCE AND INSENSITIVITY.

LACK OF AWARENESS - DIFFERENT LIFESTYLE PRACTICES.

DIFFERENCES IN CULTURAL PRACTICE.

DIFFERENCES IN PERCEPTION.

WHAT CAN YOU DO DIFFERENTLY

THANK YOU !!!

QUESTIONS ??