Communication across culture

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COMMUNICATION ACROSS CULTURES GROUP 2 VISHAL MEHRA DAVINDER SINGH TOJU UWATSE TANVEER KAUR CAN ZAIM

description

communication across cultures, cross culture communication, cross cultural communication

Transcript of Communication across culture

Page 1: Communication across culture

COMMUNICATION ACROSS CULTURES

GROUP 2

VISHAL MEHRADAVINDER SINGHTOJU UWATSETANVEER KAURCAN ZAIM

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WHAT IS COMMUNICATION ?

TRANSFER OF

INFORMATION.

REALLY, IS IT THAT SIMPLE.

NO.

TYPES OF COMMUNICATION

VERBAL COMMUNICATION.

NON VERBAL

COMMUNICATION.

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CROSS- CULTURAL COMMUNICATION

 ALSO CALLED AS ACROSS CULTURAL COMMUNICATION.

ITS SEEK TO UNDERSTAND HOW PEOPLE FROM DIFFERENT COUNTRIES, CULTURES ETHNIC BACKGROUNDS BEHAVE, COMMUNICATE AND PERCEIVE THE WORLD AROUND THEM CULTURES.

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The Communication Process

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NOISE

“ANYTHING THAT INTERFERES WITH, SLOWS DOWN, OR REDUCES THE CLARITY OR ACCURACY OF A COMMUNICATION. ”

NOISE CAN BE EXTERNAL OR INTERNAL, AND IT CAN DISRUPT THE COMMUNICATION PROCESS AT ANY POINT.

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IMPORTANCE OF CROSS-CULTURAL COMMUNICATION

Cross-cultural communication in business

happens between any two companies

regardless of their location.

To effect productive business relationships,

every organization needs to be sensitive to

the potential issues of cross-cultural

communication

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COMMON GROUND:

FIRST THING TO ESTABLISH IS THE COMMON GROUND – GROUND RULES.

INFORMATIONAL CONTEXT:

UNDERSTAND - WORK CULTURE OF PARTNERS - HOW THEY PROCESS

INFORMATION.

TRUST:

INCREASE TRUST AND RESPECT BETWEEN THE TWO PARTIES INVOLVED.

QUALITY:

QUALITY OF INFORMATION IMPROVES IF DELIVERED IN A MANNER

THAT ALL PARTIES INVOLVED UNDERSTAND.

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VARIABLES AFFECTING COMMUNICATION

Be aware of variables that can affect the communication process by

influencing a person’s perceptions :

1. ATTITUDE.

2. SOCIAL ORGANIZATIONS.

3. THOUGHT PATTERNS.

4. ROLES.

5. LANGUAGE.

6. NON-VERBAL COMMUNICATION .

7. TIME .

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NONVERBAL COMMUNICATION

“A PICTURE IS WORTH A THOUSAND WORDS”

Comprises of :

1. KINESICS.

2. PROXEMICS.

3. PARALANGUAGE.

4. OBJECTS.

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1. Kinesics :

Communication through body movement, postures, facial expressions, gestures or eye contact.

2. Proxemics:

Influence of power and space in communication.

NONVERBAL COMMUNICATION

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3. Paralanguage:

How something is said rather than the content.

Example: The rate and tone of speech.

4. Objects:

Environment speaks through effects and material as how much object attracts a person. Example : office design, furniture, appearance, etc.

NONVERBAL COMMUNICATION

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MANAGING CROSS CULTURAL COMMUNICATION

Some of the steps to manage cross cultural communication includes :

1. DEVELOPING CULTURAL SENSITIVITY.

2. CAREFUL ENCODING.

3. SELECTIVE TRANSMISSION.

4. CAREFUL DECODING OF FEEDBACK.

5. FOLLOW-UP ACTIONS.

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CAUSES OF CULTURAL CONFLICT

MISUNDERSTANDINGS - LANGUAGE, ATTITUDE

CULTURAL IGNORANCE AND INSENSITIVITY.

LACK OF AWARENESS - DIFFERENT LIFESTYLE PRACTICES.

DIFFERENCES IN CULTURAL PRACTICE.

DIFFERENCES IN PERCEPTION.

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WHAT CAN YOU DO DIFFERENTLY

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THANK YOU !!!

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QUESTIONS ??