Cross-culture Communication

Paper Structure

• Abstract (in your material)• Keywords (nonverbal conflicts

tips)• Introduction• Main part

– Basic Strategy– Nonverbal– Conflicts– Ten Tips Summary

Paper Structure

• Conclusion• Acknowledgement

(roommate)• Reference

• [1]. MLA Style Citation:Payne, Neil "Ten Tips for Cross Cultural Communication.“

18 Sep. 2004. EzineArticles.com. 3 May 2009

• [2]. APA Style Citation: Payne, N. (2004, September 18). Ten Tips for Cross Cultural Communication. Retrieved May 3, 2009, from http://ezinearticles.com

Main part

Basic Strategy Nonverbal Conflicts Ten tips

Basic Strategy

• Understand the potential problems of cross-cultural communication.

• Adjust one’s behavior appropriately

• Intermediaries who are familiar with both cultures.

• Stop, Listen, and Think

R

Nonverbal Communication

• Expressions (Micro)

• Gestures (Subconscious)

R

Micro Expression

Micro Expression

Micro Expression

Micro Expression

Micro Expression

Micro Expression

R

Subconscious Gestures

1. Who are more likely to give thumbs up?

A. WinnersB. Losers C. Waiters

2. Who are more likely to wring their hands?

A. Worried people.

B. Bored people.C. Tired people.

3. Who are more likely to clench their fists.

A. People who are upset.

B. People who are cold.

C. People who are anxious.

R

1. Match the appropriate gesture with

what someone says?

1. Raise one’s hand.2. Wink at someone.3. Wave one’s hand.4. Thumb a ride.

5. Hang one’s head.

a. “I feel so ashamed”b. “Present”c. “My car broke down”d. “Have a good trip!”e. “I’m not really

serious”f. “Don’t ever do that

again”g. “Agreed”

R

1. What is your own interpretation of George

Bush’s gestures?

R

Solving Conflicts

• Probing for the culture dimension

• Learning about other culture• Altering practices and

procedures

R

Ten Tips

• Slow Down

English--- not mean speak at normal speed.

Speak clearly and ensure your

pronunciation is intelligible.

Ten Tips

• Separate Questions

Avoid double questions

“Do you want to carry on or shall we stop here?”

Ten Tips

• Avoid Negative Questions

In English ‘yes’ ---- affirmative ‘no’ ---- negative.

In other cultures ‘yes’ or ‘no’ questioner is right or

wrong.

Ten Tips

• Take Turns to Talk

Ten Tips

• Write it Down

A billion USA 1,000,000,000,000 UK 1,000,000,000.

Ten Tips

• Be Supportive

Encouragement to those with weak English

Gives them confidence, support and a trust in you.

Ten Tips

• Check Meaning

Be an active listener.

Summarize what has been said in order to verify it.

Ten Tips

• Avoid Slang

PFO ?

Ten Tips

• Avoid Slang

PFO perfluorooctanesulphonate ( 全氟辛烷磺酸盐 )

Ten Tips

• Watch the Humour

Professionalism and protocol are constantly observed.

When using humor think whether it will be understood in the other culture.

Ten Tips

• Maintain Etiquette

Do some research on the target culture.

Conclusion

• What is cross – culture communication?

Conclusion

• Dealing with people from other cultures in a proper way

• Minimizes Misunderstandings

• Maximizes your Knowledge Potential

Thank you !