cross-culture communication
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Transcript of cross-culture communication
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Cross-culture Communication
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Paper Structure
• Abstract (in your material)• Keywords (nonverbal conflicts
tips)• Introduction• Main part
– Basic Strategy– Nonverbal– Conflicts– Ten Tips Summary
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Paper Structure
• Conclusion• Acknowledgement
(roommate)• Reference
• [1]. MLA Style Citation:Payne, Neil "Ten Tips for Cross Cultural Communication.“
18 Sep. 2004. EzineArticles.com. 3 May 2009
• [2]. APA Style Citation: Payne, N. (2004, September 18). Ten Tips for Cross Cultural Communication. Retrieved May 3, 2009, from http://ezinearticles.com
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Main part
Basic Strategy Nonverbal Conflicts Ten tips
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Basic Strategy
• Understand the potential problems of cross-cultural communication.
• Adjust one’s behavior appropriately
• Intermediaries who are familiar with both cultures.
• Stop, Listen, and Think
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Nonverbal Communication
• Expressions (Micro)
• Gestures (Subconscious)
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Micro Expression
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Micro Expression
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Micro Expression
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Micro Expression
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Micro Expression
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Micro Expression
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Subconscious Gestures
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1. Who are more likely to give thumbs up?
A. WinnersB. Losers C. Waiters
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2. Who are more likely to wring their hands?
A. Worried people.
B. Bored people.C. Tired people.
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3. Who are more likely to clench their fists.
A. People who are upset.
B. People who are cold.
C. People who are anxious.
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1. Match the appropriate gesture with
what someone says?
1. Raise one’s hand.2. Wink at someone.3. Wave one’s hand.4. Thumb a ride.
5. Hang one’s head.
a. “I feel so ashamed”b. “Present”c. “My car broke down”d. “Have a good trip!”e. “I’m not really
serious”f. “Don’t ever do that
again”g. “Agreed”
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1. What is your own interpretation of George
Bush’s gestures?
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Solving Conflicts
• Probing for the culture dimension
• Learning about other culture• Altering practices and
procedures
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Ten Tips
• Slow Down
English--- not mean speak at normal speed.
Speak clearly and ensure your
pronunciation is intelligible.
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Ten Tips
• Separate Questions
Avoid double questions
“Do you want to carry on or shall we stop here?”
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Ten Tips
• Avoid Negative Questions
In English ‘yes’ ---- affirmative ‘no’ ---- negative.
In other cultures ‘yes’ or ‘no’ questioner is right or
wrong.
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Ten Tips
• Take Turns to Talk
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Ten Tips
• Write it Down
A billion USA 1,000,000,000,000 UK 1,000,000,000.
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Ten Tips
• Be Supportive
Encouragement to those with weak English
Gives them confidence, support and a trust in you.
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Ten Tips
• Check Meaning
Be an active listener.
Summarize what has been said in order to verify it.
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Ten Tips
• Avoid Slang
PFO ?
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Ten Tips
• Avoid Slang
PFO perfluorooctanesulphonate ( 全氟辛烷磺酸盐 )
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Ten Tips
• Watch the Humour
Professionalism and protocol are constantly observed.
When using humor think whether it will be understood in the other culture.
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Ten Tips
• Maintain Etiquette
Do some research on the target culture.
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Conclusion
• What is cross – culture communication?
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Conclusion
• Dealing with people from other cultures in a proper way
• Minimizes Misunderstandings
• Maximizes your Knowledge Potential
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Thank you !