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ITaaS The New Business Model for IT
Cloud Connect Chicago | Cloud IT Executive Summit
22 October 2013
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Introduction to Leverhawk
Boutique consulting andadvisory services firm
Cloud, DevOps, big dataand other Next Gen IT
models
Strategic, organizational andoperational issues
Skill sets and domainexpertise
Business and IT Next Gen and Legacy
ITaaS / Service Provider
Transformation
Business Transformation
Cloud Program
Management
Client Impact | Objectivity | Trusted Advisor
Brian Butte AT&T, PwC, IBM, EDSAlistair Croll
CloudOps, BitCurrent, YearOne Labs, Coradiant (BMC)
Dave Roberts
BMC, ServiceMesh, InkraNetworks
Mark Thiele
Switch, ServiceMesh,VMware, Gilead
Joe Weinman
Telx, AT&T, HP, Bell Labs
Service Areas Advisory Council
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Not Another Acronym
ITaaS is Not Another Cloud Delivery Model !!!
Before You Head for the Exits
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How Enterprise IT Has Allocated Resources
No Competition Captive Buyers Cost Plus Pricing
Centralized, Top DownPlanning
Limited User Choice!
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The Traditional Enterprise IT Delivery Model
Request Management /
Ticketing
BU BU BU
Dev PMO
Infra Test Deploy
IT Operations
Traditional IT Model
Lack of user control Long lead times for
new solutions
(months / years)
Large upfront capitalinvestments
Rqmnts
Analysis
Solution
The Results
The Process
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Corporate IT Now Has Competition !!!!
As a Result of Public CloudServices
The Wall HasNow Fallen!
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Key Success Patterns Are Emerging
Self-serve offer users or developersthe ability to auto provision new
services
Standardized provide simplified, butconstrained choices around process,
services, or configurations.
Responsive aligned with customerneeds and drive bottom-up, viraladoption.
Faster Time-to-Market
InnovationBusiness
Impact
ImprovedProductivity
Asset Utilization Improvements
Cloud Value Creation Path Services Characteristics
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Operations
Chargeback
Next Gen ITaaS Service Provider Model
Services Storefront
Service Monitoring and Testing
Order /
Billing
Vendor
Mgmt
Fulfillment Governance
SaaS PaaS
IaaS Legacy
SaaS PaaS
80% reduction in time-to-market100% improvement in productivity50% higher asset utilization
BU BU BU
Service Catalog Solutions Factory
IaaS
Self-Serve
IT-as-a-Service: The New IT Operating Model
User Freedom and Choice!The ITaaS Approach
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ITaaS Transformation Challenges
Control - The Train Has Left the Station
Business driving transformationUser and developer ledDecentralized, but effective
Approach - Old Models Dont WorkToo rigid and inflexibleInfrastructure focusedITIL / ITSM not directly extensible
Skills - IT Needs to Learn New Tricks
Sales and marketingProduct /service managementDemand and capacity management
ITaaS
Transformation
Challenges
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IT Is Now A Competitive Service Provider
Sales
New Enterprise IT Skills Required
MarketingProduct
ManagementServices
and Support
Marketrequirements
Positioning andmessaging
Communications/ PR
Servicerequirements
Offer design andpackaging
Competitiveanalysis
Pricing strategyAlliances andpartnerships
Demand forecastingand management
Capacity planningFinancial showback /chargeback
Needsassessment
Solutioning
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Flexible
Iterative
Aligned with prioritiesMultiple on-rampsMinimal disruption
IncrementalLearn by doingResponsive
Collaborative
Users and developersNeeds focusedContinuous
Build a successfulfoundation for
long-term,iterative ITaaS
transformation.
A New Approach for ITaaS Transformation
Engage with the business on aproactive, services-focused
basis instead of a reactive,
silo-centric fashion.
Provide a self-serve catalogwith standard offerings toaccelerate business
experimentation, innovation.
Offer fine-grained pricing forresources that is comparable
with external providers.
Develop competencies andcapabilities for service
management and delivery
Required Approach
Objective
Outcomes
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5 Practical Steps To Getting Started on ITaaS
Pick a Subsetof Services Define ServiceOfferings
Incubate
DetermineService Pricing Define Policiesand Governance
Hybrid IaaS(Public / Private)
Public Cloud SaaSServices
Legacy / Virtualized
Offer DefinitionsPlatformsConfigurationsSupportSLAs
Accurate TCOFinancial
transparency
Desired behaviorsand incentives
User provisioning andaccess / usage
Showback orchargeback model
Security / complianceOthers
Organization | Operations | Tools
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Leverhawk ITaaS Transformation Services
Foundational Modules
Transformation Modules
Educational Modules
BusinessAssessment
(4-6 weeks)
Service Portfolio Design( 6-8 weeks)
External
Services
Management
(3-4 weeks)
DevOps
Accelerator
(4-6 weeks)
Hybrid
Services
Management
(6-8 weeks)
Portfolio Assessment(4-8 weeks)
Platform and Tools Assessment(4-6 weeks)
Education and Awareness(Half and full day workshops)
OrganizationAssessment
(4-6 weeks)
Next Gen IT Transformation
Flexible | Iterative | Rapid time to-value
Answers who, what and how Identifies core requirements Provide transformation
frameworks and first principles
Provides a common language forinternal communication
Elevates internal IQ aroundopportunity recognition
Address highest prioritytransformation issues
Independent, standalone modules Enable incremental approach to
transformation
Strategy Development( 4-6 weeks)
Service Modules
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Leverhawk IaaS Services QuickStart
Leverhawk Infrastructure
Services QuickStart Program
Provides clients a starting pointfor delivering hybrid IaaS via anew ITaaS operating model.
Enables foundational capabilitiesin a matter of weeks.
Based on Leverhawk tools,methodologies and approaches
Define target private and publiccloud services
Evaluate and select cloud IaaSvendors and initial workload(s) Identify pricing, SLAs and support
levels associated with offerings
Define initial processes andgovernance models
Implement services in servicecatalog or ITSM platform.
QuickStart Approach
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For More Information
@Leverhawk
Scott Bils
scott@leverhawk.com
512-550-0207 (m)Skype: scottbils
@sbils
leverhawk.com
Leverhawk
LeverhawkGroup
Thank You For Your Time!
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