CC Chicago ITaaS Operating Model 131022

7/27/2019 CC Chicago ITaaS Operating Model 131022

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ITaaS The New Business Model for IT

Cloud Connect Chicago | Cloud IT Executive Summit

22 October 2013


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Proprietary & Confidential. 2013, Leverhawk, LLC. 2

Introduction to Leverhawk

Boutique consulting andadvisory services firm

Cloud, DevOps, big dataand other Next Gen IT

models

Strategic, organizational andoperational issues

Skill sets and domainexpertise

Business and IT Next Gen and Legacy

ITaaS / Service Provider

Transformation

Business Transformation

Cloud Program

Management

Client Impact | Objectivity | Trusted Advisor

Brian Butte AT&T, PwC, IBM, EDSAlistair Croll

CloudOps, BitCurrent, YearOne Labs, Coradiant (BMC)

Dave Roberts

BMC, ServiceMesh, InkraNetworks

Mark Thiele

Switch, ServiceMesh,VMware, Gilead

Joe Weinman

Telx, AT&T, HP, Bell Labs

Service Areas Advisory Council


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Not Another Acronym

ITaaS is Not Another Cloud Delivery Model !!!

Before You Head for the Exits


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How Enterprise IT Has Allocated Resources

No Competition Captive Buyers Cost Plus Pricing

Centralized, Top DownPlanning

Limited User Choice!


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The Traditional Enterprise IT Delivery Model

Request Management /

Ticketing

BU BU BU

Dev PMO

Infra Test Deploy

IT Operations

Traditional IT Model

Lack of user control Long lead times for

new solutions

(months / years)

Large upfront capitalinvestments

Rqmnts

Analysis

Solution

The Results

The Process


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Corporate IT Now Has Competition !!!!

As a Result of Public CloudServices

The Wall HasNow Fallen!


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Key Success Patterns Are Emerging

Self-serve offer users or developersthe ability to auto provision new

services

Standardized provide simplified, butconstrained choices around process,

services, or configurations.

Responsive aligned with customerneeds and drive bottom-up, viraladoption.

Faster Time-to-Market

InnovationBusiness

Impact

ImprovedProductivity

Asset Utilization Improvements

Cloud Value Creation Path Services Characteristics



Operations

Chargeback

Next Gen ITaaS Service Provider Model

Services Storefront

Service Monitoring and Testing

Order /

Billing

Vendor

Mgmt

Fulfillment Governance

SaaS PaaS

IaaS Legacy

SaaS PaaS

80% reduction in time-to-market100% improvement in productivity50% higher asset utilization

BU BU BU

Service Catalog Solutions Factory

IaaS

Self-Serve

IT-as-a-Service: The New IT Operating Model

User Freedom and Choice!The ITaaS Approach



ITaaS Transformation Challenges

Control - The Train Has Left the Station

Business driving transformationUser and developer ledDecentralized, but effective

Approach - Old Models Dont WorkToo rigid and inflexibleInfrastructure focusedITIL / ITSM not directly extensible

Skills - IT Needs to Learn New Tricks

Sales and marketingProduct /service managementDemand and capacity management

ITaaS

Transformation

Challenges



IT Is Now A Competitive Service Provider

Sales

New Enterprise IT Skills Required

MarketingProduct

ManagementServices

and Support

Marketrequirements

Positioning andmessaging

Communications/ PR

Servicerequirements

Offer design andpackaging

Competitiveanalysis

Pricing strategyAlliances andpartnerships

Demand forecastingand management

Capacity planningFinancial showback /chargeback

Needsassessment

Solutioning



Flexible

Iterative

Aligned with prioritiesMultiple on-rampsMinimal disruption

IncrementalLearn by doingResponsive

Collaborative

Users and developersNeeds focusedContinuous

Build a successfulfoundation for

long-term,iterative ITaaS

transformation.

A New Approach for ITaaS Transformation

Engage with the business on aproactive, services-focused

basis instead of a reactive,

silo-centric fashion.

Provide a self-serve catalogwith standard offerings toaccelerate business

experimentation, innovation.

Offer fine-grained pricing forresources that is comparable

with external providers.

Develop competencies andcapabilities for service

management and delivery

Required Approach

Objective

Outcomes


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5 Practical Steps To Getting Started on ITaaS

Pick a Subsetof Services Define ServiceOfferings

Incubate

DetermineService Pricing Define Policiesand Governance

Hybrid IaaS(Public / Private)

Public Cloud SaaSServices

Legacy / Virtualized

Offer DefinitionsPlatformsConfigurationsSupportSLAs

Accurate TCOFinancial

transparency

Desired behaviorsand incentives

User provisioning andaccess / usage

Showback orchargeback model

Security / complianceOthers

Organization | Operations | Tools


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Leverhawk ITaaS Transformation Services

Foundational Modules

Transformation Modules

Educational Modules

BusinessAssessment

(4-6 weeks)

Service Portfolio Design( 6-8 weeks)

External

Services

Management

(3-4 weeks)

DevOps

Accelerator

(4-6 weeks)

Hybrid

Services

Management

(6-8 weeks)

Portfolio Assessment(4-8 weeks)

Platform and Tools Assessment(4-6 weeks)

Education and Awareness(Half and full day workshops)

OrganizationAssessment

(4-6 weeks)

Next Gen IT Transformation

Flexible | Iterative | Rapid time to-value

Answers who, what and how Identifies core requirements Provide transformation

frameworks and first principles

Provides a common language forinternal communication

Elevates internal IQ aroundopportunity recognition

Address highest prioritytransformation issues

Independent, standalone modules Enable incremental approach to

transformation

Strategy Development( 4-6 weeks)

Service Modules


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Leverhawk IaaS Services QuickStart

Leverhawk Infrastructure

Services QuickStart Program

Provides clients a starting pointfor delivering hybrid IaaS via anew ITaaS operating model.

Enables foundational capabilitiesin a matter of weeks.

Based on Leverhawk tools,methodologies and approaches

Define target private and publiccloud services

Evaluate and select cloud IaaSvendors and initial workload(s) Identify pricing, SLAs and support

levels associated with offerings

Define initial processes andgovernance models

Implement services in servicecatalog or ITSM platform.

QuickStart Approach


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For More Information

@Leverhawk

Scott Bils

[email protected]

512-550-0207 (m)Skype: scottbils

@sbils

leverhawk.com

Leverhawk

LeverhawkGroup

Thank You For Your Time!

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CC Chicago ITaaS Operating Model 131022

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