© 2013 Cisco and/or its affiliates. All rights reserved.© 2013 Cisco and/or its affiliates. All rights reserved.

Cloud-Driven Journey to ITaaS: Challenges, Opportunities and Best-Practices Cloud CIO SummitKevin Jackson, Senior DirectorCisco Consulting Services

December 2013

© 2013 Cisco and/or its affiliates. All rights reserved.

Objectives and Approach for Today’s Session

© 2013 Cisco and/or its affiliates. All rights reserved.

A new way to think about cloud impact

An understanding of what others are doing

A few ideas to help accelerate benefits

Objectives

1

2

3

Share results from a recent survey

Introduce a framework our customers find helpful

Discuss example practices of both conservative and aggressive adopters

Field your top-of-mind questions

Approach

© 2013 Cisco and/or its affiliates. All rights reserved.

Cloud Is Transformational to IT

What does that mean to IT…

Source: Cisco and Intel “Impact of Cloud on IT Consumption Models” – August 2013

More complex IT support requirements

Increased pressure to cut costs

Greater expectations to demonstrate ROI

The Top 3 Challenges for IT Today

1

2

3

23% of IT spend today is in cloud – expected to grow to 27% in the next three years

76% of respondents see IT becoming a broker of internal and external services

76% see IT more metrics-driven

60+% see LOB increasing it’s involvement each area of IT delivery

© 2013 Cisco and/or its affiliates. All rights reserved.

© 2013 Cisco and/or its affiliates. All rights reserved.

Bad News

Bad News and Good News for IT

Cloud impacts:IT Operations IT FinanceIT Governance IT MetricsIT/LOB Interface …

Not to mention technology… where cloud impacts:

ApplicationsPlatformsInfrastructure

Cloud is not reducing IT’s significance – complexity and distribution require strong IT

Leadership examples exist to draw from

Good News

© 2013 Cisco and/or its affiliates. All rights reserved.

© 2013 Cisco and/or its affiliates. All rights reserved.

Part of the Complexity of Cloud Comes From the Fact That It Impacts All “Domains” of IT

Organization • Governance • Process10

Security • Compliance9

SaaS

Applications8

PaaS

Platform 7

IaaS

Abstraction • Virtualization2

Compute Storage Network

Infrastructure • Environmentals 1

Customer Interface

4

Autom

ation • Orchestration

3

Service Catalog

5

6

Financials

Existing S

ystem Integrations

Cisco Domain TenSM framework provides an organizing structure for Cloud’s impact on IT

© 2013 Cisco and/or its affiliates. All rights reserved.

Examples will Focus on 3 Domains and will Address “Conservative” and “Aggressive” Adopters

Conservative Aggressive

Existing S

ystem Integratio

ns

6Financials

Security • Compliance9

SaaS

Applications8

Customer Interface

4

Au

tom

atio

n • O

rche

stratio

n

3

Service Catalog

5

Abstraction • Virtualization2

Compute Storage Network

Infrastructure • Environmentals 1

Platform 7

Organization • Governance • Process10

IaaSP

aaS

© 2013 Cisco and/or its affiliates. All rights reserved.

Example Practices in Financials

Conservative Adopters Aggressive

Periodically refreshed but ‘static’ view of the cost structure of legacy, private cloud and public cloud environments

TCO/OS IMAGE

SW

Labor

Depr.

Fac.

x86 Virtual

x86 Physical

RISC

TCO/OS IMAGE

Silver

Gold

Platinum

TCO/GB BUSINESS DATA

© 2013 Cisco and/or its affiliates. All rights reserved.

Manage IT with transparency into fully-loaded service costs (TCO) and manage Run/Change/Grow mix

Example Practices in Financials

Aggressive AdoptersConservative

33%

33%

33%

T0+2 Actual

T0+5 Target

20%

20%

50%

25%

25%

T0 Actual

60%

Grow

Change

Run

DISTRIBUTION OF IT BUDGET

IT BUDGETBU1 BU2 BU3

Process 1

Process 2

Process 3

SERVICE BENCHMARK: LG. 3-TIER APP PLATFORM

Alt. 1 Alt. 2

CostTime to provision

SLA

Usability

IT Service

© 2013 Cisco and/or its affiliates. All rights reserved.

Example Practices in Platforms

Conservative Adopters Aggressive

Revisiting strategy in light of PaaS ability to deliver the next wave of cost savings and agility improvements

Business Value

Cloud Capabilities

Virtualization

Cloud Infrastructure

Cloud Platforms

Cloud BrokerageHybrid Cloud/ACI

“Stall Point”

“Release Point”

Some companies stalled on server consolidation

Platform automation now motivating them to revisit approach

© 2013 Cisco and/or its affiliates. All rights reserved.

Example Practices in Platforms

Aggressive Adopters

Automated technology integration, lifecycle management and development environment provisioning – leading toward

application-centric infrastructure

Conservative

Development Environment

Lifecycle Management

Technology Integration

Unified Interface to Facilitate:

• Development • Deployment

(code/ content)• Testing• Resource Mgmt• Admin• …

Compute

Storage

Network

SLA/QoS

Security

APP PROFILE

© 2013 Cisco and/or its affiliates. All rights reserved.

Example Practices in Organization, Governance & Process

Conservative Adopters

Dedicated private cloud operational team with multi-discipline skills,

leveraging existing tools

Aggressive Adopters

Individuals with multi-disciplinary skills: Compute Storage Network Security

© 2013 Cisco and/or its affiliates. All rights reserved.

Example Practices in Organization, Governance & Process

Aggressive Adopters

Multi-party integration platform / brokers linking internal and external services for real-time support and SLA management

Connect Once – Connect All

Enterprise Integration Platform

Conservative Adopters

© 2013 Cisco and/or its affiliates. All rights reserved.

1

2

3

Summary and Q&A

Cloud is transformational to IT – and all transformations are hard!

An integrated approach across 10 domains is required to maximize benefits

Conservative adopters should revisit strategic choices in light of PaaS

Aggressive adopters should evolve all domains toward a dynamic, hybrid and application-centric cloud environment

4

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

© 2013 Cisco and/or its affiliates. All rights reserved.

Additional Resources• Impact of Cloud on IT Consumption Models (Intel-Cisco study)

http://www.cisco.com/web/about/ac79/docs/re/Impact-of-Cloud-IT_Consumption-Models_Study-Report.pdf

• Transforming the Data Center – Navigating the Journey from Virtualization to Private Clouds (Wipro-Cisco study)http://www.wipro.com/insights/future-drivers/variabalization-of-technology/transforming-the-data-center

• Cloud Computing:http://www.cisco.com/web/solutions/trends/cloud/index.html

• Cisco Domain TenSM: http://www.cisco.com/web/offers/domain_ten.htmlhttp://blogs.cisco.com/tag/cisco-domain-ten/

© 2013 Cisco and/or its affiliates. All rights reserved.

Thank you.