IT as a Service (ITaaS)by Evolve IP Managed Services

Last Update: May 19, 2015

Table of Contents

What is ITaaS?What are the Benefits of ITaaS?Is ITaaS a Fit for my Organization?Supporting BYODManaging Mobile DevicesProduct Overview

RMMHelp DeskManaged ITProfessional Services

What ITaaS Doesn’t CoverHow the Cloud Supplements ITaaS

What is ITaaS?

IT as a Service is a technology delivery method that treats IT as a commodity, providing an enterprise with technology solutions and support at a predictable monthly fee.

What are the Benefits of ITaaS?

ITaaS Benefits

Economics - Reduce cost of current IT spend with a predictable monthly fee

Productivity: Focus on core strategic business initiatives rather than dealing with IT tasks and problems

Scalability: Eliminate constraints caused by a lack of internal capabilities and limited resources

Agility: ITaaS can quickly adapt as your IT requirements change

Availability – Reduced downtime across your entire infrastructure

Is ITaaS a Fit for My Organization?

ITaaS Candidates

Plan to move to the cloud or have already done so

Need to centrally manage all devices, including mobile phones and tables

Support BYOD

Would like to supplement or outsource day-to-day end-user IT support or the entire IT support department

Require dedicated engineering design, implementation and IT support for projects

Target / Use Cases

Multi-location customers

Every end-user, regardless of type

Frustrated / Overworked IT

Looking for a gradual transition to the cloud

Mobile workforces

Need supplemental technology support

Supporting BYOD

Bring Your Own Device

Employees expect the ability to work from anywhere, on any device

IT Administrators are now required to support employee owned devices, straining IT support resources

IT has not traditionally had a powerful portal or management software to properly administer multiple types of devices (Tablets, Smartphone, Laptops (MAC))

IT does not need to stand up mobile device management platform onsite, saving time and reducing capex

RMM enables the administration of devices using a centralized, cloud-based interface.

Smartphone or Tablet (iOS or Android)Windows based devicesLinux based devicesMac based devices

Managing Mobile Devices

Defining the Problem

Mobile devices requiring IT support has more than doubled

No time or focus on strategic business initiatives such as:

Security

Compliance

Disaster Recovery

IT Departments must learn how to manage new devices rapidly in order to support the employees

Support windows have increased since workers are working all hours via mobile, straining and frustrating IT teams

Employees and their devices may be off premise

ITaaS Product Overview

Remote Management and Monitoring (RMM)Self-service platform used for centralized management and monitoring

Help DeskNormal business hours, end-user IT support with proactive updates

Managed ITComprehensive IT support with 24x7x365 proactive monitoring and response for critical issues

Professional ServicesDedicated design, implementation and support

Remote Management and Monitoring (RMM)

RMM provides IT departments with a remote management console for existing physical and virtual workstations, as well as mobile devices, servers and network devices.

Features:Web-based / Mobile Dashboard of all desktop assets (physical, virtual, mobile)Remote Access / ConsoleConfiguration Management & EnforcementOS Patch Management 3rd Party Patch ManagementAnti-Virus Monitoring and ManagementManage Windows and Apple O/SINCLUDES Mobile Device Management (MDM)

Help Desk

Help Desk leverages our RMM platform and enables companies to outsource their end-user help desk support.

Includes:

Incident-based, normal business hours telephone and email support for end-users

Covers desktops, mobile devices, servers and networking equipment (routers, switches, firewalls)

Automated patch management for operating systems and select applications

Automated anti-virus/anti-malware definition updates and security scans

Proactive response to critical alarms

Managed IT

Managed IT allows customers to outsource their entire IT department and lifecycle IT support.

Includes:

Normal business hours Help Desk support

24x7x365 proactive monitoring and remediation

Comprehensive support for server-side applications

Vendor management

License and warranty management

Routine system and infrastructure wellness checks

Backup management

Professional Services

Examples:

Reconfiguration of environments and infrastructure when migration to the cloud

Dedicated engineering support and assistance

Design, implementation and support of customized solutions

Help Desk and Managed IT out of scope maintenance and support

Security compliance remediation

Professional Services is available to assist with IT needs that fall outside of the scope of RMM, Help Desk and Managed IT.

What ITaaS Doesn’t Cover

While ITaaS can offload the majority of support for organizations, on premise support may still be required for items such as:

Print toner needs to be replaced

CFO smashes and breaks space bar on keyboard

Monitor falls off desk and breaks

Run new cable drops

Fix the projector

Upgrade workstation memory

Setup new AV in conference room

User training for the new CRM software

How the Cloud Supplements ITaaS

Moving to the cloud supplements ITaaS by providing:

The ability to rapidly deploy new users from gold images

On premise hardware failure typically involves replacing a thin client

Data in the cloud is backed up frequently

Environments are highly available and may be accessed from anywhere

No more liability if a laptop is stolen

No more large capex for hardware with limited scalability

No more stressing when the CEO asks for a new project or additional server/desktop capacity

Thank You