Post on 11-May-2015
Altran Telecom & Media
presentationJanuary 2011
Telecom & Media Presentation
I- Corporate presentation
II- Altran Telecom & Media
a) Altran and the telecom industry
b) Altran value proposition
c) Core expertise
III- “Client’s name” & Altran
2
17.149 employees in 2009
1,404 M€ of turnover in 2009
500 key accounts in 26 major countries
(Europe, USA, Brazil and Asia)
55,2% of turnover outside of France
Altran, an international presence
Created in 1982, Altran is today the European leader in innovation consulting.
Our originality lies in a
unique global mix of Engineering and IT background with long experience with our clients.
Altran group, an integrator of technological solutions
3
5 international Industries (ASD, AIT, EILiS, TEM, FSG) involved in all major programs and with key industry players. They are responsible for defining the strategy and monitor its deployment
Altran group, a cross-industry group
15%21,7%
16%
25,3%
22%
Financial Services
& Government
Telecom & Media
Aerospace & Defence
Automotive
Infrastructure & Transportation
Energy, Utilities,
Industry, Healthcare
4
Altran group end-to-end solutions
Innovation Management
Mechanical Engineering
Embedded & Critical Systems
Entreprise Performance
5
Telecom & Media Presentation
I- Corporate presentation
II- Altran Telecom & Media
a) Altran and the telecom industry
b) Altran value proposition
c) Core expertise
III- “Client’s name” & Altran
6
Altran Telecom & Media in 3 years
7
Altran Telecom & Media creates, designs and operates
your solutions for tomorrow’s connected world.
4 lines of expertise
5 standard delivery modes
9 telecom-dedicated
solutions
300 M€ of turnover
200 customers
Over 20 years of
experience
Key figures
8
Added value
9
TunisiaDomains: engineering & product developmentExpertise: Embedded systemsTelecom testingTechnical expertiseProduct engineering
Proximity with our clients in Europe …
Clients' headquarters proximity Expectations for innovative
technological solutions
Rightshore capabilities… and Support to their international development
EuropeDomains: consulting, project management and technical expertiseExpertise: Embedded systems
IndiaDomains: IT services product engineering & development Expertise: IT and software developmentEmbedded SystemsProduct engineering
USA CHINAShanghaiBeijingHong Kong
BRASILSao PauloBrasilia
INDIABangaloreDelhiChennai
TUNISIATunisSfax
International scope
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Delivery model
TIME & MATERIAL
FIXED PRICE PROJECT
COMPETENCE CENTER
SERVICE CENTER
TAILORED PROJECT & SERVICE
Consultancy,
technical expertise
and assistance
under Time and
Material basis to
support you on
your projects.
Access to a
competency
catalogue, with
KPI/SLA’s related
to management.
Management
under fixed price
mode with
commitment on
deliverables,
planning, budget.
Access to a portfolio
of services to take in
charge part or all of
your projects with
engagement on result.
Management of a
complex system
needing one or more
engineering skills
and/or a dedicated
organization.
Alternative business
model.
54321
11
OPERATORS VENDORS MEDIA ENTERPRISE
Client segmentation
12
Optimise innovation management
Reduce time-to-market
Extend to adjacent industries
Increase value and sales
Innovation & Services Infrastructure & Network
Integrate new technologies
Manage complexity
Maintain QoS
Optimise investments
Enterprise PerformanceInformation Systems
Rationalise IT
Align IT infrastructure with business needs
Leverage customer knowledge
Improve customer experience
Implement lean management
Optimise operational efficiency
Gain agility
Manage costs
Lines of expertise
13
VAS PlatformPlatform implementation
Support to O&M
Connected TV / IPTVPrototyping
Platforms Engineering
Support
Box & Set-top boxPrototyping
Engineering
Middleware development
Qualification & validation
HandsetTechnology Roadmap
Design of Validation Strategy
Interoperability Testing
Connected SolutionsHome Services with M2M by Altran
Connected CarmPaymentSmart grids
Mobile ApplicationDesign
Storyboarding
Development
Versioning management
Innovation
ManagementProduct and service creationNew structures and processesInnovative strategies and
Business Model
Portal ManagementContent Management
Portal development
Agile methodologies
Innovation & Services
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End-to-end management of a Mobile TV
platform for optimum customer experience
ALTRAN provided an end-to-end project management of the service platform. It included engineering, monitoring, updating and improvement of the platform, according to Marketing requirements. ALTRAN had the
responsibility for all issues related to the Mobile TV service provided to customers.
With its extensive knowledge of the technical solution, ALTRAN provided a reliable third level
technical support. ALTRAN service was managed according to KPIs and SLAs.
Did you know Altran managed a Mobile TV platform ?
Results and Added Value
• Guarantee of the best operation quality standards, monitored by SLAs
• Engagement started in 2006 and is still on-going.
Operator
© iconista - Fotolia.com
Innovation & Services
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Network OperationsNetwork Migration
Network Provisioning & Delivery
Site Acquisition & Civil Installation &
Commissioning
Operation & Maintenance
Network Inventory
Network StrategyTechnology / Product / Service
Roadmap
Vendor Selection
Partnerships, MVNO’s
R&DSoftware Development
Integration / IOT
Managed Test Service
Network OptimisationQOS
Performance / KPI Management
Network Audit
Infrastructure & Network
Network Transformation
Network EngineeringEnd-to-End Network Planning & Design
Architecture
NEONetwork Element Overload
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Strategic study to optimise network
investments
ALTRAN leveraged its multi-vendor and multi-
platform direct experience as well as its expertise in FTTH architecture and MPLS to analyse the regulatory and economic scenarios in Europe. The aim was to position an operator on its national market.
KPI & KQI evaluation included:• Flexibility & Scalability• Availability & Reliability• Security & Performance
• Remote Management & Service Assurance• Innovation and Sustainability
Results and Added Value
• Technology advisory to support the MNO in
regulatory positioning• Technology scouting and benchmarking
focusing on FTTH PtP• Support in RFI and RFQ Processes• ASV, PVV and PQR
Did you know Altran conducted a benchmark on
FTTH for top management decisions on network
investments ?
© picsfive - Fotolia.com
Operator
Infrastructure & Network
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CRMChurn Management
Loyalty programmes
Data Management
Selfcare
OSS &
BSS IT ManagementDesign and development of services
Provisioning systems
Information Systems
Business IntelligenceDesign and Implementation of BI Systems
DWH & Business Intelligence
Customer Centric Data Mart (CCDM)
Enterprise Architecture
& BPMEnterprise Architecture Information System
Architecture, EAI, SOA, Business Process
Management, Change Management
IT Governance& ManagementStrategy & Organisation, Service, Security,
Quality and Process, Supply and Demand,
Quality Assurance
SecurityVulnerability assessment
Penetration test
Security roadmap definition and implementation
Customer Experience
ExcellenceImprove user experience from the very first
contacts with the brand to resignation
management.
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Understanding the customer for smarter sales
efforts
In times of high customer churn, an operator needed a better understanding of their customer base and
behaviour. The organisation and IT infrastructure had to be changed to achieve better customer
understanding and satisfaction.
ALTRAN designed the CRM vision, as well as the
working processes (human and IT) and roles for the new developed marketing organization.
This included a new IT infrastructure, new role models, new processes and a complete new strategic
approach of the customer contact.
Results and Added Value
• After 6 months of reorganisation, the complete new
CRM structure of the operator was implemented. A CRM vision has been developed and a new IT
process was established to get complete information about the customer and use this for
direct marketing actions.
• New tools and IT methods were implemented for
operational CRM. A new customer contact and a new service strategy were established.
Did you know Altran developed and
implemented a CRM strategy ?
© Olivier Le Moal - Fotolia.com
Operator
Information Systems
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Project Management
ExcellencePMO, Portfolio, Programme & Project
Management, Training
Entreprise Performance
Supply Chain
ManagementSpare Part Management
Logistics
Purchasing
Product Lifecycle
ManagementAsset Management
Collaborative Design and Manufacturing
Configuration and Change Management
Lean and Efficiency
ManagementSystematic Process Improvement
Change Management
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Project Management Office for Large
Accounts projects
To support the technical deployment of telecom offers bought by Large Accounts, ALTRAN set up a PMO and provided the associated project management methodology.
It included as is/to be analysis, definition of a process map adapted to the different kinds of projects to be handled, development of reference guides, templates and tools.
ALTRAN provided the methodology, training and support to the project managers.
Results and Added Value
• Successful deployment of Large Accounts
projects. One of them involved over 2000 users on 650 sites.
• Delivery a homogeneous procedures and a common language.
• ALTRAN brought significant experience in large and complex project management, with a methodology, organisation and culture adapted to the client.
Did you know Altran set up a PMO to help an
operator to implement its offering within Large
Accounts?Operator
Entreprise Performance
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22Presentation title / date / confidential / Issued by ...
www.altran.com