Altran Telecom & Media

presentationJanuary 2011

Telecom & Media Presentation

I- Corporate presentation

II- Altran Telecom & Media

a) Altran and the telecom industry

b) Altran value proposition

c) Core expertise

III- “Client’s name” & Altran

2

17.149 employees in 2009

1,404 M€ of turnover in 2009

500 key accounts in 26 major countries

(Europe, USA, Brazil and Asia)

55,2% of turnover outside of France

Altran, an international presence

Created in 1982, Altran is today the European leader in innovation consulting.

Our originality lies in a

unique global mix of Engineering and IT background with long experience with our clients.

Altran group, an integrator of technological solutions

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5 international Industries (ASD, AIT, EILiS, TEM, FSG) involved in all major programs and with key industry players. They are responsible for defining the strategy and monitor its deployment

Altran group, a cross-industry group

15%21,7%

16%

25,3%

22%

Financial Services

& Government

Telecom & Media

Aerospace & Defence

Automotive

Infrastructure & Transportation

Energy, Utilities,

Industry, Healthcare

4

Altran group end-to-end solutions

Innovation Management

Mechanical Engineering

Embedded & Critical Systems

Entreprise Performance

5

Telecom & Media Presentation

I- Corporate presentation

II- Altran Telecom & Media

a) Altran and the telecom industry

b) Altran value proposition

c) Core expertise

III- “Client’s name” & Altran

6

Altran Telecom & Media in 3 years

7

Altran Telecom & Media creates, designs and operates

your solutions for tomorrow’s connected world.

4 lines of expertise

5 standard delivery modes

9 telecom-dedicated

solutions

300 M€ of turnover

200 customers

Over 20 years of

experience

Key figures

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Added value

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TunisiaDomains: engineering & product developmentExpertise: Embedded systemsTelecom testingTechnical expertiseProduct engineering

Proximity with our clients in Europe …

Clients' headquarters proximity Expectations for innovative

technological solutions

Rightshore capabilities… and Support to their international development

EuropeDomains: consulting, project management and technical expertiseExpertise: Embedded systems

IndiaDomains: IT services product engineering & development Expertise: IT and software developmentEmbedded SystemsProduct engineering

USA CHINAShanghaiBeijingHong Kong

BRASILSao PauloBrasilia

INDIABangaloreDelhiChennai

TUNISIATunisSfax

International scope

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Delivery model

TIME & MATERIAL

FIXED PRICE PROJECT

COMPETENCE CENTER

SERVICE CENTER

TAILORED PROJECT & SERVICE

Consultancy,

technical expertise

and assistance

under Time and

Material basis to

support you on

your projects.

Access to a

competency

catalogue, with

KPI/SLA’s related

to management.

Management

under fixed price

mode with

commitment on

deliverables,

planning, budget.

Access to a portfolio

of services to take in

charge part or all of

your projects with

engagement on result.

Management of a

complex system

needing one or more

engineering skills

and/or a dedicated

organization.

Alternative business

model.

54321

11

OPERATORS VENDORS MEDIA ENTERPRISE

Client segmentation

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Optimise innovation management

Reduce time-to-market

Extend to adjacent industries

Increase value and sales

Innovation & Services Infrastructure & Network

Integrate new technologies

Manage complexity

Maintain QoS

Optimise investments

Enterprise PerformanceInformation Systems

Rationalise IT

Align IT infrastructure with business needs

Leverage customer knowledge

Improve customer experience

Implement lean management

Optimise operational efficiency

Gain agility

Manage costs

Lines of expertise

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VAS PlatformPlatform implementation

Support to O&M

Connected TV / IPTVPrototyping

Platforms Engineering

Support

Box & Set-top boxPrototyping

Engineering

Middleware development

Qualification & validation

HandsetTechnology Roadmap

Design of Validation Strategy

Interoperability Testing

Connected SolutionsHome Services with M2M by Altran

Connected CarmPaymentSmart grids

Mobile ApplicationDesign

Storyboarding

Development

Versioning management

Innovation

ManagementProduct and service creationNew structures and processesInnovative strategies and

Business Model

Portal ManagementContent Management

Portal development

Agile methodologies

Innovation & Services

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End-to-end management of a Mobile TV

platform for optimum customer experience

ALTRAN provided an end-to-end project management of the service platform. It included engineering, monitoring, updating and improvement of the platform, according to Marketing requirements. ALTRAN had the

responsibility for all issues related to the Mobile TV service provided to customers.

With its extensive knowledge of the technical solution, ALTRAN provided a reliable third level

technical support. ALTRAN service was managed according to KPIs and SLAs.

Did you know Altran managed a Mobile TV platform ?

Results and Added Value

• Guarantee of the best operation quality standards, monitored by SLAs

• Engagement started in 2006 and is still on-going.

Operator

© iconista - Fotolia.com

Innovation & Services

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Network OperationsNetwork Migration

Network Provisioning & Delivery

Site Acquisition & Civil Installation &

Commissioning

Operation & Maintenance

Network Inventory

Network StrategyTechnology / Product / Service

Roadmap

Vendor Selection

Partnerships, MVNO’s

R&DSoftware Development

Integration / IOT

Managed Test Service

Network OptimisationQOS

Performance / KPI Management

Network Audit

Infrastructure & Network

Network Transformation

Network EngineeringEnd-to-End Network Planning & Design

Architecture

NEONetwork Element Overload

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Strategic study to optimise network

investments

ALTRAN leveraged its multi-vendor and multi-

platform direct experience as well as its expertise in FTTH architecture and MPLS to analyse the regulatory and economic scenarios in Europe. The aim was to position an operator on its national market.

KPI & KQI evaluation included:• Flexibility & Scalability• Availability & Reliability• Security & Performance

• Remote Management & Service Assurance• Innovation and Sustainability

Results and Added Value

• Technology advisory to support the MNO in

regulatory positioning• Technology scouting and benchmarking

focusing on FTTH PtP• Support in RFI and RFQ Processes• ASV, PVV and PQR

Did you know Altran conducted a benchmark on

FTTH for top management decisions on network

investments ?

© picsfive - Fotolia.com

Operator

Infrastructure & Network

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CRMChurn Management

Loyalty programmes

Data Management

Selfcare

OSS &

BSS IT ManagementDesign and development of services

Provisioning systems

Information Systems

Business IntelligenceDesign and Implementation of BI Systems

DWH & Business Intelligence

Customer Centric Data Mart (CCDM)

Enterprise Architecture

& BPMEnterprise Architecture Information System

Architecture, EAI, SOA, Business Process

Management, Change Management

IT Governance& ManagementStrategy & Organisation, Service, Security,

Quality and Process, Supply and Demand,

Quality Assurance

SecurityVulnerability assessment

Penetration test

Security roadmap definition and implementation

Customer Experience

ExcellenceImprove user experience from the very first

contacts with the brand to resignation

management.

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Understanding the customer for smarter sales

efforts

In times of high customer churn, an operator needed a better understanding of their customer base and

behaviour. The organisation and IT infrastructure had to be changed to achieve better customer

understanding and satisfaction.

ALTRAN designed the CRM vision, as well as the

working processes (human and IT) and roles for the new developed marketing organization.

This included a new IT infrastructure, new role models, new processes and a complete new strategic

approach of the customer contact.

Results and Added Value

• After 6 months of reorganisation, the complete new

CRM structure of the operator was implemented. A CRM vision has been developed and a new IT

process was established to get complete information about the customer and use this for

direct marketing actions.

• New tools and IT methods were implemented for

operational CRM. A new customer contact and a new service strategy were established.

Did you know Altran developed and

implemented a CRM strategy ?

© Olivier Le Moal - Fotolia.com

Operator

Information Systems

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Project Management

ExcellencePMO, Portfolio, Programme & Project

Management, Training

Entreprise Performance

Supply Chain

ManagementSpare Part Management

Logistics

Purchasing

Product Lifecycle

ManagementAsset Management

Collaborative Design and Manufacturing

Configuration and Change Management

Lean and Efficiency

ManagementSystematic Process Improvement

Change Management

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Project Management Office for Large

Accounts projects

To support the technical deployment of telecom offers bought by Large Accounts, ALTRAN set up a PMO and provided the associated project management methodology.

It included as is/to be analysis, definition of a process map adapted to the different kinds of projects to be handled, development of reference guides, templates and tools.

ALTRAN provided the methodology, training and support to the project managers.

Results and Added Value

• Successful deployment of Large Accounts

projects. One of them involved over 2000 users on 650 sites.

• Delivery a homogeneous procedures and a common language.

• ALTRAN brought significant experience in large and complex project management, with a methodology, organisation and culture adapted to the client.

Did you know Altran set up a PMO to help an

operator to implement its offering within Large

Accounts?Operator

Entreprise Performance

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22Presentation title / date / confidential / Issued by ...

www.altran.com