ABMVSS - Service Desk - ITDHow the Service Desk can best Support You

Introduction

• Who is the Service Desk?• What do we do?• How do we do it?

ITSB – Director, Mark Powell

Craig Gration, Manager, Service Support

Service Desk Manager

Incident Manager

Problem Manager

TSU / CDS Manager

Regional Engineer Team Leader

Role of the Service Desk

Volume and MeasuresScorecard February 2015

Service Desk - Help• How the Service Desk can best Support

You?–Help us to Help You–Log via the service gateway– Give us Information

Log calls via the Service Gateway• KEY WORDS

Relevant Information

Service Gateway – KEY WORDS

Service Gateway – KEY WORDS

Service Gateway Pamphlet To help step you through using the Service Gateway…

Pamphlets Available… Check the ABMVSS website please share this information with your colleagues – give a helping hand

Questions