ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

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ABMVSS - Service Desk - ITD How the Service Desk can best Support You

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Transcript of ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Page 1: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

ABMVSS - Service Desk - ITDHow the Service Desk can best Support You

Page 2: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Introduction

• Who is the Service Desk?• What do we do?• How do we do it?

ITSB – Director, Mark Powell

Craig Gration, Manager, Service Support

Service Desk Manager

Incident Manager

Problem Manager

TSU / CDS Manager

Regional Engineer Team Leader

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Role of the Service Desk

Page 4: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Volume and MeasuresScorecard February 2015

Page 5: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Service Desk - Help• How the Service Desk can best Support

You?–Help us to Help You–Log via the service gateway– Give us Information

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Log calls via the Service Gateway• KEY WORDS

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Relevant Information

Service Gateway – KEY WORDS

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Service Gateway – KEY WORDS

Page 9: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Service Gateway Pamphlet To help step you through using the Service Gateway…

Pamphlets Available… Check the ABMVSS website please share this information with your colleagues – give a helping hand

Page 10: ABMVSS - Service Desk - ITD How the Service Desk can best Support You.

Questions


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