How to Manage Unsolicited Donated

Goods

4.1

Objectives

1. Describe why cash donations are more economically feasible than donated goods.

2. Define requirements for collection centers.

3. List types of distribution centers.

4. Summarize the benefits of operating through recovery.

4.2

4.5

Reality is …

Even though you “just say no …”

goods will still come and a facility to manage those goods may be required.

Managing the Flow of Donations

4.6

UnsolicitedUnknown

Goods

Collection Center(s)

LocalDistribution Center(s)

Collection Centers

• Often public sites for collecting unsolicited goods

• Converts “Stuff” to “Goods”

Surplus Gleanings

Trash Out

Useless to Of

Frantic Donated

Folk Stuff

4.7

Collection Centers

• Develop a plan to operate and demobilize a collection center

• Identify, sort, inventory, and prepare items for distribution

• Consider structure for distribution– Voluntary agencies– Faith-based organizations– Survivors at distribution centers

• Record and document process

4.8

Information Management

• Inventory Tracking• Systems may be interrupted

• Create redundancy with layers– Web-based technology

– Non-networked computer

– Paper forms that duplicate electronic entries

4.9

Communications

• External– VDCT

– Distribution Centers

– Incoming Trucks

– Others?

• Internal– Between sections and key personnel (use walkie

talkies)

4.10

What makes a gooddistribution center?

What are possible locations for distribution centers?

4.11

Are there advantages to maintaining a

collection center through recovery?

4.12

Pulling it all together …

Preparedness/Planning

• Know your team

• Establish MOUs

• Develop phone scripts

• Include SOPs

• Develop triggers for action

• Manage public education

4.13

Pulling it all together …

Response

Activating the plan …

• Public information

• Information management

• Matching needs

• Making changes as needed

• Monitoring staffing

• Working toward recovery

• Demobilizing

4.14

Recovery

For the long haul …

• Making the transition

• Transferring management

• Appealing to public for long term

• Thanking donor

• Establishing After-Action process

4.15

Pulling it all together …

Donate Responsibly Campaign

4.16

G288: Local Volunteer and Donations Management

Location Course DateChilton CountyAlabama Emergency Management Agency5898 County Road 41Clanton, AL 35046

April 15-16, 2014

Tuscaloosa CountyTuscaloosa County Health Department2350 Hargrove Road EastTuscaloosa, AL 35405

April 22-23, 2014

Butler CountyButler County Health Department350 Airport RoadGreenville, Alabama 36037

May 6-7, 2014

Lauderdale CountyUniversity of North AL East Campus, Rm#1021640 Tune AvenueFlorence, AL 35630

May 20-21, 2014

4.17

To register, please contact:Brooke Mills

Brooke.Mills@ServeAlabama.gov334-954-7456