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mployee Relations and
Internal
Communications
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ASS
T
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MPLOY
S are the
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HOW TO KEEPEMPLOYEES?
Build TRUST
Provide consistent feedback ive e!"lo#ees res"ect Provide career $ro%t&
o""ortunities
E'"lain t&e bi$ "icture Set clear $oals (eco$ni)e success Practice o"en co!!unication
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Corporate Culture
*nderl#in$ beliefs+ values and assu!"tions Practices and be&aviors (e,ection of t&e co!"an#
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-evelo"!ent of ..
CONSCIOUS
S"eci/c ste"s tode/ne intendedculture
.odi/ed and used asfoundation
Better understandin$
of e!"lo#ees
.lear infor!ation tot&e "ublic
UNCONSCIOUS
Based on t&e seniorleader or businessfounder
0nconsistent
(educed en$a$e!entlevels
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1unda!ental .o!"onents
Mission2 current ob3ectives of t&e
co!"an#
Vision2 %&ere t&e or$ani)ation seesitself in
t&e future
Corporate Values 2 be&aviors and"&iloso"&ies
$uidin$ t&e or$ani)ation
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Safety and Compliance
Occu"ational Safet# and Healt& 4ct- record and re"ort %ork related illness- sc&edulin$ !andator# trainin$
- obe#in$ t&e la%s
Establis&!ent of "olicies and "ractices for crisis!ana$e!ent+ t&eft and fraud "revention+ co!"liance%it& occu"ational safet# and &ealt& la%s and re$ulationsand ot&er %ork"lace safe$uards
Establis&in$ s#ste!s+ "rocesses+ and cultures desi$nedto reduce or eli!inate risks of in3uries or illness toe!"lo#ees5
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What makes a successful
system? Mana$ers co!!itted to !akin$ t&e "ro$ra! %ork5 E!"lo#ees involved in t&e "ro$ra!5 .o!"liance %it& OSH4 re$ulations5
Trainin$ on safe %ork "ractices5 Mutual res"ect+ carin$ and o"en co!!unication in a
cli!ate conducive to safet#5 .ontinuous i!"rove!ent 5
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Eective internal communication is keyto ensurin compliance! Stron internal
communication prorams ensureemployees a"opt proper attitu"es an"
actions!
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Code of Conduct
-ealin$ fairl# %it& ot&ers and !aintainin$ "rofessionalrelations&i"s
.ontribute to societ# and &u!an %ell6bein$ 4void &ar! to ot&ers Be &onest and trust%ort Be fair and take action not to discri!inate Practice inte$rit# in our inter6"ersonal relations&i"s Honor con/dentialit# 4voidin$ .on,icts of 0nterest .are Wit& E'ternal (elations&i"s
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Labor Relations
stud# of &o% e!"lo#ers and e!"lo#ees %ork to$et&er tocreate a fair %ork"lace5
0n t&e *5S5+ labor relations %ere "rofoundl# a8ected b# t&e9ational Labor (elations 4ct+ "assed durin$ t&e :;
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T&e 9ational Labor (elations .o!!ission >PambansangKomisyon sa Ugnayang Paggawa+ abbreviated 9L(. is aco!!ission or$ani)ed b# t&e P&ili""ine $overn!ent toresolve+ investi$ate and settle dis"utes bet%een e!"lo#eesand e!"lo#ers5
T&e lar$est union bod# %as t&e Trade *nion.on$ress of t&e P&ili""ines >T*.P5 1or!ed in-ece!ber :;@A5 4not&er labor or$ani)ation+ t&eKilusan$ Ma#o *no >KM*+ %as for!ed in ul#
:;C=+ brin$in$ to$et&er nine broadl# based+ !oreideolo$icall# oriented unions5
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Chane Manaement
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#our $eys %o SuccessfulChane Manaement
:5 4 "ur"ose to believe in
D5 (einforce!ent of be&avior
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&o' to (ecome a(etter lea"er?
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mployee Manaement
Employee manaement is aprocess
t&at co!"anies use to e8ectivel# !ana$eall interactions with employees+ ulti!atel#to ac&ieve t&e $oals of t&e or$ani)ation5
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) Most Common Manaement*ro(lems+
:5 Holdin$ #our e!"lo#ees suFcientl#
accountable
D5 Settin$ t&e bar at t&e ri$&t &ei$&t
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G Skills 1or E8ective E!"lo#eeMana$e!ent
:5 .o!!unicate intelli$entl#5
D5 4cce"t res"onsibilit#5
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!rape"ine
*nstructured and 0nfor!al net%ork
for!ed on social relations&i" rat&er t&an or$ani)ational c&arts or 3ob descri"tions
0nfor!al ve&icle t&rou$& %&ic& !essa$e
,o% t&rou$&out t&e or$ani)ation
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Or$ani)ational ra"evine
Earl# researc& /ndin$sI
Trans!its infor!ation ra"idl# in
all direction
1ollo%s a cluster c&ain "attern
More active in &o!o$eneous
$rou"s
Trans!its so!e de$ree of trut&
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%ypes of ,rapevine
Messa$es trans!itted t&rou$& t&e $ra"evine are nor!all#referred to as Jru!ors5
Wish #ul-llment .umor / 0dentif#in$ t&e %is&es and&o"es of e!"lo#ees
0oey .umor / E'a$$eratin$ e!"lo#ees fears andconcerns
We"e 1rivers .umor / 4$$ressive+ unfriendl# andda!a$in$5
&ome Stretchers .umor / 4ntici"atin$ /nal decisionsor announce!ents5
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rou"s b# %&ic& t&e (u!ors S"read
Spontaneous ,roupW&en "eo"le are stressed or in an untrust%ort
environ!ent t&e# s"read %ron$ infor!ation
*reme"itate" ,roupPre!editated ru!ors s"read %it&in &i$&l#
co!"etitive environ!ents
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T#"es of ra"evine .&ains
Sin$le Strand .&ain
ossi" .&ain
Probabilit# .&ain
.luster .&ain
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Sin$le Strand .&ain
T&e lon$er t&estrand t&e
!ore distortionand /lterin$a8ects
Mostinaccuraciesoccur in t&isc&ain
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ossi" .&ain
One "erson tells to ot&er "eo"le
T&is c&ain "asses a !essa$e re$ardin$ a not6on63ob nature
enerall# considered to be slo% in "assin$ t&e infor!ation
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Probabilit# .&ain
Information maymove from
any(o"y toany(o"y!
%his chain isfoun" 'hen theinformation issome'hatinterestin (utnot reallysini-cant!
Only some people in the orani2ation'ill et tokno' the information
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.luster .&ain
In"ivi"ualcommunicates 'ithonly those in"ivi"ualshe3she trust
Cluster chain is the"ominant rapevinepattern in an
orani2ation
Most informalcommunication 4o'sthrouh this chain
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5"vantaes
Sprea"s .api"ly
#ee"(ack is 6uick
,roup Cohesiveness
Emotional Supportive
Sinals that*ro(lems3,oo" ne's e7ist
Su(stitute for formalchannel of communication
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-isadvanta$es
&ostility
Untruth information most of thetime
*artial information only sprea"s8rumors9
&ers the oo"'ill of theorani2ation
or the people
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Mediated and #on$Mediated
Communication Channels
4n# s#ste! t&at enables inter"ersonalco!!unication b# !eans of co!"uters andnet%orks
.o!"uter conferencin$
Electronic !ail
-iscussion lists
Bulletin boards
Nirtual classroo!s .o!"uter6su""orted coo"erative %ork
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Challenes and %est Practices
&
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Mentorin$ and teac&in$ 3unior sta8 to be $reat"rofessionals is "art of #our 3ob and builds a stron$eror$ani)ation5
1ailure to address bad be&avior %ill !ake #ou losecredibilit# in t&e e#es of #our tea!5
ivin$ clarit# about roles and e'"ectations eli!inatesconfusion and i!"roves %ork ualit#
ettin$ out of t&e %a# and lettin$ talentedsta8 s&o% #ou t&eir stu8 builds trustI
cont5
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