Copyright Communications Software (Airline Systems) Limited, 2013
“How MRO IT systems can
support the transfer of aircraft
between operators”
Presentation to Aeropodium Aircraft
Records Conference
London – 3rd May 2013
• Commsoft was formed in 1971
• The first Airline contract was signed in 1975
• MRO IT systems continuously developed for over 35 years
• 13 new OASES customers in 2012-13 from 8 countries
• Many from CAMOs and technical bureaux
• Won UBM’s ATEM award for Best Software Supplier 2011 &
shortlisted in 2012
Copyright Communications Software (Airline Systems) Limited, 2013
Introduction to Commsoft
South
America1 x Indirect
Australia2 x Direct
Africa / ME2 x Direct
8 x Indirect
Asia2 x Direct
Europe44 x Direct
16 x Indirect
• 53 direct customer users
• 25 indirect customers
• Total 78 customers supported
• 30 countries, 6 continents
• Approx. 600 aircraft managed
• Approx. 45 aircraft types covered
Copyright Communications Software (Airline Systems) Limited, 2013
Successfully used in six continents:
North
America3 x Direct
1980s
• Original Green Screen programme
2012 and onwards
• Hosted solution deployment using Windows ® RDP
• New Modules due for release in 2011
₋ New Java based graphical Integrated Maintenance (IMP) Planning
₋ KPI Dashboard
₋ AD/SB enhancements
₋ Commercial Mgt.
2005
• New Graphical Interface introduced
2004
• New Oracle database version
2010
• New LMC module. AD/SB and DR modules deployed
• ETL/EFB, various Ops, HR and finance interfaces introduced
2008
• New Integrated Planning and NSBL Tools
MRO IT Typical Development Roadmap
Most new developments relate to alerting
, visualisation & reporting of data , KPIs,
data interfaces & mobile technology
Copyright Communications Software (Airline Systems) Limited, 2013
1980s
• Original Green Screen programme
2012 and onwards
• Hosted solution deployment using Windows ® RDP
• New Modules due for release in 2011
₋ New Java based graphical Integrated Maintenance (IMP) Planning
₋ KPI Dashboard
₋ AD/SB enhancements
₋ Commercial Mgt.
2005
• New Graphical Interface introduced
2004
• New Oracle database version
2010
• New LMC module. AD/SB and DR modules deployed
• ETL/EFB, various Ops, HR and finance interfaces introduced
2008
• New Integrated Planning and NSBL Tools
MRO IT Typical Development Roadmap
In a records context, MRO IT
interfaces with specialist records &
reporting tools
Copyright Communications Software (Airline Systems) Limited, 2013
PLANNING
LINE, HANGAR OR WORKSHOP
W.I.P. /
DEFECTS
RE-SCHEDULE
UPDATE PLAN
UPDATE SCHEDULE
MASTER
INFORMATIONCHANGES
DEMANDS
PICK
PURCHASE
STOCKFINANCIAL
DATA
PROGRAM
DATA
Copyright Communications Software (Airline Systems) Limited, 2013
Typical MRO IT System Flow
Closed loop systems
have full audit &
transaction logs
Data Collection
Documents
Records
Line Maintenance
Reliability
Inventory
Reliability, Tech Log & Defects
Line Maintenance Control
Technical Records & Forecasting
Inventory Control, Purchasing & Demands
Digital Documentation System
Shop Floor Data Collection and HR
Financial Control & Analysis / Commercial Management
Planning
Financial
IMP Scheduling
Planning & Workpacks
Graphical GANTT Integrated Maintenance Planning
All functions offer extensive reporting, audit & transaction logs
Engineering AD/SB/EO Evaluation / AMP Revision Management
MRO IT System: Typical Functionality
Copyright Communications Software (Airline Systems) Limited, 2013
SerialPartATAAircraftFleetMulti-Fleet
A320
#1 V2500
G-DEM1
32100100
49210400
4501968B
S112
AT56789
172337-100
161797-2
4504015A
21240101
G-DEM2 32411011#2 CFM56
MRO IT: Typical Control Hierarchy
audit / control trail covers several levels
Copyright Communications Software (Airline Systems) Limited, 2013
• Detailed compliance & audit trail (ref. CAMO reqts.)
– Forces compliance, alerts errors
• Comprehensive, broad-based reporting
– Lessor status reports
– AD/SB status
• Paragraphs, intervals stages, method of compliance, compliance data (incl. TLP, w/o)
• Can filter EASA, FAA, SBs, EOs etc.
– Last done / next due lists
• (date, hrs, flts, TLP, next due, remaining)
– LLP reports
– Reliability reports
– Information for ARC, if required
How MRO IT Systems Help Aircraft Transfers
Copyright Communications Software (Airline Systems) Limited, 2013
• Integration with other systems (i.e. Air Vault e-records)
– OCR search facilities, access to scanned records
• Comprehensive control of aircraft build status
– On condition monitoring components report (OCCR)
– Hard time component status
– Individual LLP status
– Status of sub-assemblies (i.e. MLG, NLG, APU)
• AMP and check pack management
– Creates information for bridging check, if required
– Model new AMP, for next operator
How MRO IT Systems Help Aircraft Transfers
Copyright Communications Software (Airline Systems) Limited, 2013
• MRO IT system
– Collects materials & Labour costs for ‘events’
– Tracks components, LRUs, reliability & movements
– Monitors & reports LLPs
– Produce lessor , reliability & other compliance reports
– Attaches Forms 1, work cards, strip reports & other documents
– Reports on AD, SBs and other modifications
– Supports ARC renewals
– Last done / next due
• Main emphasis is compliance & reporting
MRO IT Audit / Records Capabilities
Copyright Communications Software (Airline Systems) Limited, 2013
• MRO IT system
– Collects materials & Labour costs for ‘events’
– Tracks components, LRUs, reliability & movements
– Monitors & reports LLPs
– Produce lessor , reliability & other compliance reports
– Attaches Forms 1, workcards, strip reports & other documents
– Reports on AD, SBs and other modifications
MRO IT Audit/ Records Capabilities
Copyright Communications Software (Airline Systems) Limited, 2013
Airworthiness Directives / Service Bulletins
• AD/SB can be automatically downloaded and then uploaded into MRO
IT system
• Airlines/CAMOs generate their own customised evaluation process.
• Evaluation workflow is automatically triggered and sends emails to
nominated individuals / Departments.
• System can be set to chase evaluators after a fixed number of days.
• Documentation effects can also be tracked and the relevant
departments notified.
• Typical MRO IT adds AD / SB tasks to the maintenance database and
can fully integrate them it into the planning cycle at any desired time.
• Financial data and acquisition costs are tracked
System forces evaluation process, audit trail,
forecasting & reporting
Copyright Communications Software (Airline Systems) Limited, 2013
Typical MRO IT-Produced AD Statement
Users demanding filters & customisation
Copyright Communications Software (Airline Systems) Limited, 2013
MRO IT Audit Capabilities : AD Documents
Copyright Communications Software (Airline Systems) Limited, 2013
MRO IT Audit Capabilities : Security Admin.
Copyright Communications Software (Airline Systems) Limited, 2013
E-Records System
• E-records systems such as AirVault integrate easily with typical
MRO IT systems
• Customer Work & Repair Orders electronically received
directly into MRO IT system
• Delivers to Customers completed Work & Repair Orders
electronically, directly into the Customer’s Document
Management Systems
• Reduces users’ administrative burden thus mitigating risk
• Can analyse and see trends in work efficiency & reliability
benefitting from advanced OCR search tools
• Gives comprehensive audit trail
Copyright Communications Software (Airline Systems) Limited, 2013
• MRO IT system use for return to lessor:
– Set up maintenance programme
– Set up AD/SBs
– Generate work scope and create works order
– Generates task list for lessor/customer review
– Generate work pack / cards and checklists (if required)
– Record completion of tasks, post-completion by MRO
– Create/review ‘last done / next due’ report
– Create AD/SB statement
MRO IT : Typical Bureaux Utilisation
Copyright Communications Software (Airline Systems) Limited, 2013
Summary
“ We know the information is in there ! We want to access it,
how we want to, when we want to, in the form of our choosing
with one or two clicks ”
“ Measuring , tracking and alerting KPIs is critical to
driving efficiencies…management want high visibility “
“ I used to dread end of month
engine reporting …our four
team members would spend 3
days each reconciling &
manipulating data…this report
makes it a tenth of the task”
“reliability reporting is 70%
of my job … this report saves
3 weeks in every month
…now I can concentrate on
managing reliability !”
“The new graphical tool allowed
me to plan in 3 hours what used
to take 3 weeks of manipulation”
“Presenting an accurate, detailed invoice
before the customer leaves our facility
saves weeks in chasing payment”
Copyright Communications Software (Airline Systems) Limited, 2013
Copyright Communications Software (Airline Systems) Limited, 2013.
The information in this document is the property of Communications Software
(Airline Systems) Limited and may not be copied, or communicated to a third
party, or used for any purpose other than that for which it is supplied, without the
express written consent of Communications Software (Airline Systems) Limited.
While the content of the document is given in good faith, based on the latest
information available to Communications Software (Airline Systems) Limited, no
warranty or representation is given concerning it. This content does not establish
any contractual or other commitment binding on Communications Software
(Airline Systems) Limited.
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