“How MRO IT systems can support the transfer of aircraft ... · • The first Airline contract...

Copyright Communications Software (Airline Systems) Limited, 2013

“How MRO IT systems can

support the transfer of aircraft

between operators”

Presentation to Aeropodium Aircraft

Records Conference

London – 3rd May 2013

• Commsoft was formed in 1971

• The first Airline contract was signed in 1975

• MRO IT systems continuously developed for over 35 years

• 13 new OASES customers in 2012-13 from 8 countries

• Many from CAMOs and technical bureaux

• Won UBM’s ATEM award for Best Software Supplier 2011 &

shortlisted in 2012


Introduction to Commsoft

South

America1 x Indirect

Australia2 x Direct

Africa / ME2 x Direct

8 x Indirect

Asia2 x Direct

Europe44 x Direct

16 x Indirect

• 53 direct customer users

• 25 indirect customers

• Total 78 customers supported

• 30 countries, 6 continents

• Approx. 600 aircraft managed

• Approx. 45 aircraft types covered


Successfully used in six continents:

North

America3 x Direct

1980s

• Original Green Screen programme

2012 and onwards

• Hosted solution deployment using Windows ® RDP

• New Modules due for release in 2011

₋ New Java based graphical Integrated Maintenance (IMP) Planning

₋ KPI Dashboard

₋ AD/SB enhancements

₋ Commercial Mgt.

2005

• New Graphical Interface introduced

2004

• New Oracle database version

2010

• New LMC module. AD/SB and DR modules deployed

• ETL/EFB, various Ops, HR and finance interfaces introduced

2008

• New Integrated Planning and NSBL Tools

MRO IT Typical Development Roadmap

Most new developments relate to alerting

, visualisation & reporting of data , KPIs,

data interfaces & mobile technology


1980s

• Original Green Screen programme

2012 and onwards

• Hosted solution deployment using Windows ® RDP

• New Modules due for release in 2011

₋ New Java based graphical Integrated Maintenance (IMP) Planning

₋ KPI Dashboard

₋ AD/SB enhancements

₋ Commercial Mgt.

2005

• New Graphical Interface introduced

2004

• New Oracle database version

2010

• New LMC module. AD/SB and DR modules deployed

• ETL/EFB, various Ops, HR and finance interfaces introduced

2008

• New Integrated Planning and NSBL Tools

MRO IT Typical Development Roadmap

In a records context, MRO IT

interfaces with specialist records &

reporting tools


PLANNING

LINE, HANGAR OR WORKSHOP

W.I.P. /

DEFECTS

RE-SCHEDULE

UPDATE PLAN

UPDATE SCHEDULE

MASTER

INFORMATIONCHANGES

DEMANDS

PICK

PURCHASE

STOCKFINANCIAL

DATA

PROGRAM

DATA


Typical MRO IT System Flow

Closed loop systems

have full audit &

transaction logs

Data Collection

Documents

Records

Line Maintenance

Reliability

Inventory

Reliability, Tech Log & Defects

Line Maintenance Control

Technical Records & Forecasting

Inventory Control, Purchasing & Demands

Digital Documentation System

Shop Floor Data Collection and HR

Financial Control & Analysis / Commercial Management

Planning

Financial

IMP Scheduling

Planning & Workpacks

Graphical GANTT Integrated Maintenance Planning

All functions offer extensive reporting, audit & transaction logs

Engineering AD/SB/EO Evaluation / AMP Revision Management

MRO IT System: Typical Functionality


MRO IT System: Typical Functions

SerialPartATAAircraftFleetMulti-Fleet

A320

#1 V2500

G-DEM1

32100100

49210400

4501968B

S112

AT56789

172337-100

161797-2

4504015A

21240101

G-DEM2 32411011#2 CFM56

MRO IT: Typical Control Hierarchy

audit / control trail covers several levels


• Detailed compliance & audit trail (ref. CAMO reqts.)

– Forces compliance, alerts errors

• Comprehensive, broad-based reporting

– Lessor status reports

– AD/SB status

• Paragraphs, intervals stages, method of compliance, compliance data (incl. TLP, w/o)

• Can filter EASA, FAA, SBs, EOs etc.

– Last done / next due lists

• (date, hrs, flts, TLP, next due, remaining)

– LLP reports

– Reliability reports

– Information for ARC, if required

How MRO IT Systems Help Aircraft Transfers


• Integration with other systems (i.e. Air Vault e-records)

– OCR search facilities, access to scanned records

• Comprehensive control of aircraft build status

– On condition monitoring components report (OCCR)

– Hard time component status

– Individual LLP status

– Status of sub-assemblies (i.e. MLG, NLG, APU)

• AMP and check pack management

– Creates information for bridging check, if required

– Model new AMP, for next operator

How MRO IT Systems Help Aircraft Transfers


Typical MRO IT Reliability Report

• MRO IT system

– Collects materials & Labour costs for ‘events’

– Tracks components, LRUs, reliability & movements

– Monitors & reports LLPs

– Produce lessor , reliability & other compliance reports

– Attaches Forms 1, work cards, strip reports & other documents

– Reports on AD, SBs and other modifications

– Supports ARC renewals

– Last done / next due

• Main emphasis is compliance & reporting

MRO IT Audit / Records Capabilities


• MRO IT system

– Collects materials & Labour costs for ‘events’

– Tracks components, LRUs, reliability & movements

– Monitors & reports LLPs

– Produce lessor , reliability & other compliance reports

– Attaches Forms 1, workcards, strip reports & other documents

– Reports on AD, SBs and other modifications

MRO IT Audit/ Records Capabilities


Typical Lessor Report

Typical LLP Status Report


Airworthiness Directives / Service Bulletins

• AD/SB can be automatically downloaded and then uploaded into MRO

IT system

• Airlines/CAMOs generate their own customised evaluation process.

• Evaluation workflow is automatically triggered and sends emails to

nominated individuals / Departments.

• System can be set to chase evaluators after a fixed number of days.

• Documentation effects can also be tracked and the relevant

departments notified.

• Typical MRO IT adds AD / SB tasks to the maintenance database and

can fully integrate them it into the planning cycle at any desired time.

• Financial data and acquisition costs are tracked

System forces evaluation process, audit trail,

forecasting & reporting


Typical MRO IT-Produced AD Statement

Users demanding filters & customisation


MRO IT Audit Capabilities : AD Documents


MRO IT Audit Capabilities : Security Admin.


MRO IT Audit Capabilities : Stock Movement

E-Records System

• E-records systems such as AirVault integrate easily with typical

MRO IT systems

• Customer Work & Repair Orders electronically received

directly into MRO IT system

• Delivers to Customers completed Work & Repair Orders

electronically, directly into the Customer’s Document

Management Systems

• Reduces users’ administrative burden thus mitigating risk

• Can analyse and see trends in work efficiency & reliability

benefitting from advanced OCR search tools

• Gives comprehensive audit trail


• MRO IT system use for return to lessor:

– Set up maintenance programme

– Set up AD/SBs

– Generate work scope and create works order

– Generates task list for lessor/customer review

– Generate work pack / cards and checklists (if required)

– Record completion of tasks, post-completion by MRO

– Create/review ‘last done / next due’ report

– Create AD/SB statement

MRO IT : Typical Bureaux Utilisation


Summary

“ We know the information is in there ! We want to access it,

how we want to, when we want to, in the form of our choosing

with one or two clicks ”

“ Measuring , tracking and alerting KPIs is critical to

driving efficiencies…management want high visibility “

“ I used to dread end of month

engine reporting …our four

team members would spend 3

days each reconciling &

manipulating data…this report

makes it a tenth of the task”

“reliability reporting is 70%

of my job … this report saves

3 weeks in every month

…now I can concentrate on

managing reliability !”

“The new graphical tool allowed

me to plan in 3 hours what used

to take 3 weeks of manipulation”

“Presenting an accurate, detailed invoice

before the customer leaves our facility

saves weeks in chasing payment”


Copyright Communications Software (Airline Systems) Limited, 2013.

The information in this document is the property of Communications Software

(Airline Systems) Limited and may not be copied, or communicated to a third

party, or used for any purpose other than that for which it is supplied, without the

express written consent of Communications Software (Airline Systems) Limited.

While the content of the document is given in good faith, based on the latest

information available to Communications Software (Airline Systems) Limited, no

warranty or representation is given concerning it. This content does not establish

any contractual or other commitment binding on Communications Software

(Airline Systems) Limited.

“How MRO IT systems can support the transfer of aircraft ... · • The first Airline contract...

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