2. #touch points delivered #satisfaction of customer (according
to the survey) #ReRaised Solution Communication with customer:
AIESEC has to use communication channels more active. Company is
paying fee to AIESEC for get counseling and AIESEC has to give more
quality service for this fee. AIESEC should have more delegation
Communication should be very faster and should result in quick
output. Results Problem Account Management Every account has one
person responsible, a roadmap of communication and a plan for
re-raise.
3. Account Management For customer Better quality in customer
service: one contact responsible for the account company gets the
information they need easy to reach AIESEC AIESEC provides
proactive and fast-responding service
4. Account Management Solutions One person is Structure
adaptation to responsible for every have ONE account, standardize
account responsible d process and timeline of servicing, clear
account transition scheme. Implementation of account management
flow Account management education and customer loyalty behavior
drive
5. Account Management Solutions One person is responsible for
every PPT Tools in this account, standardize 4 Rules of Account
Management d process and timeline of Account Manager JD servicing,
clear AM Customer Flow account transition scheme. Structure of the
the necessary touch points Overall timeline Account Management MC
Implementation Account Management LC Implementation
6. 4 Rules of Account Management
7. JOB DESCRIPTION ACCOUNT MANAGER
8. JOB DESCRIPTION ACCOUNT MANAGER
9. JOB DESCRIPTION ACCOUNT MANAGER
10. JOB DESCRIPTION ACCOUNT MANAGER
11. ACCOUNT MANAGEMENT CUSTOMER FLOW For every account you must
have the following meetings: Legend: Physical Meeting Virtual
Interactions (Fast calls, mails) RE RAISING
12.
13.
14.
15. Interns supervisor & Account Manager / Reception
Manager 1-2 weeks before realization (meeting or call)
17. By phone with interns supervisor & Account Manager The
check in with the intern must happen in the same frequency
18. Interns supervisor, HR responsible This is the right moment
for the account transition to the new account manager
19. Interns supervisor, HR responsible and New Account Manager
This should be aligned during all the internship process that the
Account manager will change after every 6 months in the quarterly
reviews
20. Interns supervisor, HR responsible and/or CEO (if
possible), Account Manager & newly elected VP Explain the role
of the LCVP iGIP for the company and give the company the contact
of LCVP iGIP
21. By mail and phone with interns supervisor & Account
Manager
22. Interns supervisor, Account manager, CEO or HR responsible
1-2 week before intern leaves
