Acceleratedigitaltransformationthroughacustomer-centriclensTANDEMSEVEN, A GENPACT COMPANY

Eightypercentoforganizationssaytheywillcompeteoncustomerexperience(CX)—but few are prepared to do so. Success requires a journey-driven transformationapproach—to reimagine, design, and engineer world-class experiences thatinstinctivelymap to customer and employee needs. Through eliminating silos andconnectingexperiencesacrossthefront,middle,andbackoffices—organizationscanacceleratedigitaltransformationacrosstheenterprisetodelivercustomervalue.

Fromwhiteboard to roll-out, journey-driven transformation is an end-to-end approach that leveragesmulti-disciplinaryteams,agilemethodologiesembeddedwithdesignthinkinganduserexperience(UX),andintelligenttechnologies.Throughthisapproach,organizationscandrivenewlevelsofrevenue,profitability,andinnovation.

CUSTOMER EXPERIENCE INNOVATION IS IN OUR DNA

Fromwhiteboardtoroll-out,wehelpyoureimagine,design,andengineerworld-classexperiences

TandemSeven,aGenpactcompany,isapioneerinjourney-driventransformationforFortune1000organizations.OurclientsincludeleadingbrandsinFinancialServices,Insurance,HighTech,ConsumerPackagedGoods(CPG),Manufacturing,andLifeSciences.

Ourcontinuumofservicesincludesuncoveringinsightsintothemotivationsandbehaviorsofusers,speedingproductandplatformdevelopment,fosteringcollaboration,andcreatingfuture-resistantexperiencearchitectures.

Rigorousqualitativeandquantitativeresearchispartofoursecretsaucethatenablesustoaligntouserneeds.OurintelligentCoraJourney360softwareempowersteamswithasingle-source-of-truthforjourneysandpersonas,data-drivendashboards,andconnectivitytounderlyingoperations.

AspartofGenpact,ourcustomer-centricmethodologyacceleratesdigitaltransformationacrosstheenterprise.Ourtechniquesandbestpractices—e.g.,ideation,personamodelling,fusionofdesignanddevelopment,andtailoredCXmetrics—providesascalablepaththatalignstothevision.Genpact’sAI-poweredCoraplatformintegrateswithCoraJourney360—allowingaseamlessviewofthecustomerjourneyacrossthefront,middle,andbackoffices.Thepowerfulcombinationintegratesotherdigitalbuildingblocksasapplicable—inareaslikeAI,machinelearning,RoboticProcessAutomation(RPA),andIoT—attherighttimebasedongoals,budget,andtiming.

JOURNEY-DRIVEN CONSULTING SERVICES

OurfullcontinuumofservicesspansCustomer-CenteredDigitalStrategy,ExperienceDesign,andExperienceEngineering.Wehaveprovenresultsindesigning,architecting,andbuildingsolutionsthatsetthebarforexcellenceinCX.

Segmentation

Qualitativeandquantitativeresearch

Journeymapping

Designthinking

Roadmapping

Servicedesign

Experiencedesignandinnovation

Designconceptingandideation

Newproductdesign

Designsystemsandframeworks

Digitalarchitectures

Product,platform,andservicesdevelopmentandmodernization

Front-endwebandmobiledevelopment

Underlyingprocess,technology,databuildandoperations

Front-endwebandmobiledevelopment

INTEGRATION WITH GENPACT CORA

CoraJourney360,partofGenpact’sAI-poweredCoraplatform,providesascalablepathforcustomer-centricdigitaltransformation

CoraJourney360ispartofGenpact’sAI-poweredplatform,whichhelpsorganizationsleveragetheappropriatetechnologiesacrossthefront,middle,andbackoffices.Asinitiativesscale,organizationsincreasetheirabilitytopredict,adapt,andconnectthroughacustomer-centriclens—becomingInstinctiveEnterprisesthatarewell-positionedtoachievetheirbusinessgoals.

About TandemSeven, a Genpact company

250+

20+10m+

Fo r t u n e 1 00 0 c l i e n t s

An n u a l a wa rd s in e xp e r ie n c e in n o va t io n

Us e rs b e n e f i t t in g f ro m wo r ld - c la s s

exp e r i e n c e s

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