Pathways to Customer-centric Transformation€¦ · accelerate the SDLC is seen as a powerful way...
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Structure End-to-end alignment around business and customer outcomes is key, but it isn’t commonplace yet. There is evidence that IT is still seen as distinct from the business and this limits progress. CIOs are exploring agile financing and adaptive contracting with a range of partners – a move away from long-term, restrictive agreements with single suppliers. End-to-end alignment around business and customer outcomes is key – but it isn’t commonplace yet. There is evidence that IT is still seen as distinct from the business and this limits progress. CIOs are exploring agile financing and adaptive contracting with a range of partners – a move away from long-term, restrictive agreements with single suppliers. People and Process Senior IT leaders realise that delivering high quality software, at speed, is essential. DevOps and Agile practices can have a powerful impact but their value comes in broad adoption. Skills remain a challenge – CIOs feel that IQ and EQ are needed to spur collaboration, reduce silos and remove friction throughout the SDLC www.roq.co.uk How ready are your organisations to embrace the paradigm of continuous delivery? To what extent is your organisation embracing modern application delivery practices? Do you have the technology in place to provide stakeholders with real-time visibility of the progress being made towards desired CX and UX outcomes? Technology There has been huge underspending in IT over the past few years - CIOs are now playing ‘catch-up’ As the stewards of IT’s finite resources – their challenge is how to invest in the areas most impactful to customers and users Leveraging automation to accelerate the SDLC is seen as a powerful way to drive continuous customer value through software Alignment CIOs and Senior IT leaders accept that customer-centricity is of paramount importance. They feel that boards are still only paying lip-service to continuous change and its role in driving customer-centric transformation. Data, insights and interactions have to replace hunches and instinct to achieve true customer- centric strategic alignment Adapt to Survive Embracing Continuous Change Forward-thinking businesses need to react by delivering continuous value, securing customer loyalty and the growth that comes along with it. Many organisations are now in the midst of digital transformation efforts aimed at moving from one state to another within a certain time horizon. But this is no longer enough - the transformation task is never ‘done’ - there is no destination. To deliver continuous value, businesses must ready themselves for the paradigm of continuous change. At our next CIO Spotlight we hope to delve deeper into this topic and discuss what can CIO’s and Senior IT leaders can do to innovate and disrupt positively. Not only survive – but thrive. Join us on 27th September 2018 NEXT CIO SPOTLIGHT REGISTER NOW Pathways to Customer-centric Transformation Over the previous six months, we’ve been working to gauge the readiness of modern organisations to embrace practices that give rise to continuous value delivery. We met with CIOs and IT leaders over various events, including our own CIO Spotlights and Roundtables and asked these leaders to benchmark how prepared they felt their own business was in a number of areas. It is clear that many organisations have some way to go to achieve true software delivery excellence. A selection of the firms represented at CIO Spotlight events x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Responses Average Maturity Level www.roq.co.uk 01257 208890 @ROQTALK @ROQTALK /roqlife /company/roq-it /roqlife To what extent have your organisations adopted truly customer-centric approaches to software delivery? MAKING SOFTWARE WORK
Transcript of Pathways to Customer-centric Transformation€¦ · accelerate the SDLC is seen as a powerful way...
StructureEnd-to-end alignment around business and customer outcomes is key, but it isn’t commonplace yet.
There is evidence that IT is still seen as distinct from the business and this limits progress.
CIOs are exploring agile financing and adaptive contracting with a range of partners – a move away from long-term, restrictive agreements with single suppliers.
End-to-end alignment around business and customer outcomes is key – but it isn’t commonplace yet.
There is evidence that IT is still seen as distinct from the business and this limits progress.
CIOs are exploring agile financing and adaptive contracting with a range of partners – a move away from long-term, restrictive agreements with single suppliers.
People and Process Senior IT leaders realise that delivering high quality software, at speed, is essential.
DevOps and Agile practices can have a powerful impact but their value comes in broad adoption.
Skills remain a challenge – CIOs feel that IQ and EQ are needed to spur collaboration, reduce silos and remove friction throughout the SDLC
www.roq.co.uk
How ready are your organisations to embrace the
paradigm of continuous delivery?
To what extent is your organisation embracing modern application
delivery practices?
Do you have the technology in place to provide stakeholders with real-time visibility of the progress being made
towards desired CX and UX outcomes?
TechnologyThere has been huge underspending in IT over the past few years - CIOs are now playing ‘catch-up’
As the stewards of IT’s finite resources – their challenge is how to invest in the areas most impactful to customers and users
Leveraging automation to accelerate the SDLC is seen as a powerful way to drive continuous customer value through software
Alignment CIOs and Senior IT leaders accept that customer-centricity is of paramount importance.
They feel that boards are still only paying lip-service to continuous change and its role in driving customer-centric transformation.
Data, insights and interactions have to replace hunches and instinct to achieve true customer-centric strategic alignment
Adapt to Survive Embracing Continuous ChangeForward-thinking businesses need to react by delivering continuous value, securing customer loyalty and the growth that comes along with it. Many organisations are now in the midst of digital transformation efforts aimed at moving from one state to another within a certain time horizon.
But this is no longer enough - the transformation task is never ‘done’ - there is no destination. To deliver continuous value, businesses must ready themselves for the paradigm of continuous change. At our next CIO Spotlight we hope to delve deeper into this topic and discuss what can CIO’s and Senior IT leaders can do to innovate and disrupt positively.
Not only survive – but thrive.
Join us on 27th September 2018
NEXT CIO SPOTLIGHT
REGISTER NOW
Pathways to Customer-centric TransformationOver the previous six months, we’ve been working to gauge the readiness of modern organisations to embrace practices that give rise to continuous value delivery.
We met with CIOs and IT leaders over various events, including our own CIO Spotlights and Roundtables and asked these leaders to benchmark how prepared they felt their own business was in a number of areas. It is clear that many organisations have some way to go to achieve true software delivery excellence.
A selection of the firms represented at CIO Spotlight events
xx xxxxxx
xx xx xxxxxxxx
x xxx
x x xxxx
x xxx
x x xxxx
x Responses
Average Maturity Level
www.roq.co.uk01257 208890
@ROQTALK @ROQTALK /roqlife /company/roq-it /roqlife
To what extent have your organisations adopted truly
customer-centric approaches to software delivery?
MAKING SOFTWARE WORK
