Zdeněk Pejcel, Salesforce / technology.future 2016
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Welcome to the Customer Success Platform for Manufacturing
Connect Manufacturing In A Whole New Way, Go FasterZdeněk PejcelAccount Executive CZ&[email protected]+353 871 800 678
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2013 • 2014 • 2015 2008 • 2009 • 20102011 • 2012 • 2013
2014 • 2015
2011 • 2012 2013 • 2014
2015
Most innovative companies in
the world
20KFY16 Employees
Salesforce: 4th Largest Enterprise Software Company in the World This Year
4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.”
$ 1.71BQ3 FY16 revenue
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IoT
DataScience
Social
Mobile
Cloud
LAN/WAN
Client
Server
SNA
Mainframe
Terminal
The Age of the Customer
Everything and everyoneis connected
MillionsThousands Billionsof connected things of customer interactions
Trillions
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A Diversity of Manufacturing Customers
Driven by Customer Success
Diversified IndustrialsHeavy IndustrialsDurable Goods
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OEMs Suppliers Dealers/Distribution Captive Finance
Trusted by Industry Leaders, Driven by customer success
Serving the Needs of the Automotive Ecosystem Globally
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Customers Demand Speed More Than Ever
Faster Customer Acquisition
Faster launches
Faster Growth
Customer Demand For Speed
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Massive Industry Shift Towards The Customer
Faster Customer Acquisition
Faster launches
Faster Growth
Faster Competition
Rise of Internet of Things
Faster Technology Changes
Customer Demand For Speed
Industry Push Towards Customer
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They Are Too Disconnected To Go Fast
Your Company
Your Customers
Suppliers, Partners & Distributors
Machines & DataCustomers
Sales & Marketing
Operations
Service
R&D
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Become a Customer Company
ProductsEmployees
Distributors Partners
Suppliers
Connect Manufacturing in a Whole New Way, Go Faster
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Real-time Complex Solution Sales
Global Supply Chain Agility
Real-time Operational Excellence
Real-time Service Excellence
Continuous Marketing
Rapid Collaborative Innovation
The Customer Success Platform For ManufacturingConnect Manufacturing In A Whole New Way, Go Faster
Mobile Sales
Bundled Products/Services
Interactive Configuration
Recommendation Engine
Dynamic Pricing
Unlocked ERP
Enhanced Visibility
Velocity Of Business
Business Operations Analytics
Complex Events Processing
Algorithm Based Predictive Analytics
Predictive Maintenance
Contracts, Warranties, Entitlements
Omni-channel, Mobile Service
Installed Base Management
NPI Journey
Service Journey
Cross-sell/Up-sell Journey
Project-based Communities
1:1 Content
Moderated Discussions
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Inquire-to-Order Solution: Powered by Sales Cloud
Sell Smarter
SellFaster
Sell from Anywhere
SimplifyComplexity
IntegrationTeam Selling MarketingAutomation
Order Forecasting
Mobile Sales CPQ Sales Reports Coaching
Accelerate Every Step of Manufacturing Sales Process
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Service Excellence Solution: Powered by Service Cloud
Mobile Service
AnalyticsCollaboration CommunitiesSelf-serviceServiceContracts
Field Service
Service Faster
Service Smarter
Personalize
Service
Expedite Field Service Everywhere
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The Future of Marketing is 1:1 Customer Journeys
World’s #1 Marketing App
Journeys Analytics1:1 content Customer DataPlatform
PredictiveIntelligence
Channels
Build 1:1Journey
s
Personalize
Content
ConnectEverythin
g
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Create Communities of Action
Reimagine Customer & Partner Engagement
1:1 content Analytics CommunityTemplates
BusinessIntegration
ActionsModeratorConsole
Project-based
communities
Fast product & service roll
outs
Instant knowledge
sharing
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Connected Products: Gather Insights from the Wave…
Everyone
Mobile Platform
Game-inspiredUI
Any Data, Any App
Explore Any Data
Search-basedAnalytics
Cloud ScaleCollaboration
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Unlock ERP Solution: Unleash Power of ERP Data
Built on the Salesforce Platform
Disparate Data Sources
Any Data, Any App
ConnectAnything
Cross PlatformVisibility
Cloud ScaleCollaboration
Any System
Any Platform
Anytime
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Thank you
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Customer Success
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Rolled out initial 300 seat pilot in 6 weeksDeployed unified global front-office solution to 18,000 users across 70 countriesEnabled “One Schneider” program: unified global customer engagement front-office solution across sales, marketing, service
Schneider Electric Powers Up their Sales, Service and Marketing Teams with Salesforce
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Logo
“Salesforce delivers for us.”
Drivers manage deliveries and take orders on the go
Salesforce & SAP integration for order management
Mobile, social intranet and HR applications let employees collaborate in real-time
Sysco Transforms Drivers into Sales with Mobile Apps
- Wayne Shurts, CTO
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Logo
“Salesforce is helping us become acustomer-centric company.”
Embedding customer service into all Philips products“Focus on the Customer” vision built on SalesforceDeep Salesforce & SAP integration
Philips Connects Customers and Products with Salesforce
- Jeroen Tas, Global CIO
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Honeywell Saves $1M with Service Cloud
$36B energy and manufacturing companyService Cloud for 1500 agents20K calls/month, 30K emails/monthSaved over $1M in 3 years
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Stanley Black & Decker Reinvents the Customer Experience
Drivers manage deliveries and service customers on the go
Connecting devices, customers, businesses & suppliers
Supporting multiple brands on one customer platform
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Thank you