Dr. Melanie Jones (Improvement Programme Lead)Jara Falkenburg (Improvement Project Manager)

Evidence Based Practice Unit - Anna Freud Centre & UCL

Children, Young People and Families Forum - 17th June 2014

Youth Wellbeing Directorywith ACE-V Quality Standards

A Quality Assurance Framework

Plan for Today

(1) Background

(2) Youth Wellbeing Directory

– This is how the directory can help commissioners, referrers, and service users FIND you

(3) ACE-V Quality Standards

– This is how the standards can help you demonstrate quality & help commissioners,

referrers, and service users CHOOSE you

(4) Why use the resource and standards?

(5) Exercises to explore the resource

Part 1: Background

www.youthwellbeingdirectory.co.uk

Free directory & cross-sector best practice frameworkfor providers , commissioners, CYP and referral teams (GPs, schools, etc.)

Referrers & new CCGs

Schools with new responsibilities

Service providers Ofsted

Which of these services are effective, safe and high quality?

Which services are available in my

locality?

There is a “growing body of evidence of the

effectiveness of early intervention with

children and families” .(Munro Review, 2011) DfE

How can we become

recognised?

How can we secure funding and our future?

New focus on children’s and young people’s safety and reduction of risk

Where do I find timely support for my at-risk

child?

Personal budget holders

Part 2: Youth Wellbeing Directory

How the directory can help commissioners, referrers and service users FIND you

Directory & map of UK services

that aim to improve the

mental health & emotional

wellbeing of CYP up to age 25

•Advanced filterable search

•Compare services at a glance

•Use quality standards for in-depth

short-listing

•Find & connect with providers that

offer both preventive and reactive

services

110+ services already registered

Part 2: Youth Wellbeing Directory

Sample Profile on the Directory

Provider name & logo

Provider name & logo

Brief description of service

Brief description of service

Part 3: ACE-V Quality Standards

How the standards can help you demonstrate quality & help commissioners, referrers and services users

CHOOSE you

Part 3: ACE-V Quality Standards

•The only cross-sector quality

framework in the UK

•Nationally relevant & recognised (CYP IAPT, Child Outcomes Forum, CORC)

•Promotes informed choice by giving

guidance on indicators of best practice:

Accountability and responsible practicing

Compliance with safe practicing

Empowerment of children, young people

and their families

Value: commitment to offer high value services

Accountability

Commitment to offering quality services

& reviewing impact

ComplianceCommitment to safe practice, clear confidentiality policies & supervision procedures

• Being clear about services offered• Monitoring effectiveness

• Wellbeing (thoughts, feelings, behaviour)• Educational / work functioning

• Being clear about referral routes & waiting times

• Clear safeguarding policies and procedures• Clear confidentiality policies and procedures• Supervision standards • Staff training & qualifications

e.g. SDQe.g. SDQMAMS

MAMS

CORE-OMCORE-OM

Empowerment

Commitment to collaborative practice

with clients

ValueCommitment to offer high value services

Involving clients in decisions relating to their own treatment & service development

• How perspectives of clients are privileged• Evidence of collaborative working & shared decision-making • Collecting & reviewing client feedback to improve treatment

& service as a whole

• Unique features of the service• Evidence of how service is good value for money• Evidence of how service provides social value • Feedback from any audits, formal reviews, or accreditations• Testimonials from clients, stakeholders, commissioners

Part 4:Why use the resource &

standards?

• Developed & endorsed by cross-sector leaders in CYP mental health

• CYP were involved in writing some of content

• Demonstrate CYP IAPT compliance

• Levels playing field between broad spectrum of services (incl. both voluntary &

statutory)

• National & cross-borough – can facilitate transitions & takes mobility into account

• Supports building of local service consortia

• Facilitates tendering & procurement processes

• Demonstrates catchment areas (particularly useful for referrers and service users)

• Promotes & supports building of a shared vision & strategy for CYP mental and

emotional health

What are the strengths of this framework?

Benefits as a service provider:

• Register for free to:– Inform service users, referrers and funders about your service– Ask questions and get ideas from cross-sector professionals (e.g. funders) on the

networking page– Connect with likeminded people via private groups– Form partnerships or consortia with other providers (e.g. to bid for funding)– Share & find useful information in the Tips & Tools section, including current

funding opportunities

• Use the ACE-V Quality Standards to: – Demonstrate the qualities of your service– Get commissioning ready– Learn about the areas important to commissioners and referrers– Use your responses to fill in Pre-Qualification Questionnaires– Help secure funding

How might commissioning benefit

from your information on YWD?

Commissioners can…

1. Perform a local search• To obtain a cross-sector profile of local area

• Identify local needs / gaps

• Enhance care pathways & transitions between services

2. Perform a national search• To help plan & improve local provision

• Help commission in out-of-region services

• Help transition between regions

• Find possible partnerships

3. Consider quality & suitability (choosing)• Standardised template for information commonly requested in tenders

• avoiding duplication across pre-qualifying questionnaires (PQQ)

• reduce paperwork

• Guidance and tips to understanding aspects of quality

4. Monitor commissioned services• Standardised (easy to view) information on quality and progress

• Online explanations and tools to help interpretation

• Large contracts: facilitate review & comparison of multiple services in region

5. Advertise opportunities•Advertise tenders/events

•Privately message services of interest

•Facilitate discussion between lead providers and others

“…I am frequently asked 'how can we find out about the range of services out there and how can I tell if they are any good?’ ACE-V will provide easy access to much needed information for anyone wishing to identify, compare and contrast early intervention mental health services."Independent Consultant & Public Sector Fellow

“This website and directory has the potential to increase and improve access to well-being services for children

and young people”Commissioner from Lambeth

"ACE-Value provides a simple and user-friendly way to self-assess the quality of your service, improving practice and allowing commissioners fair and better access to

effective, efficient and empowered providers."Service provider from London

Exercise - part 1: Exploring the ACE-V Standards

1.How is the service demonstrating evidence for your assigned standard?

2.Thinking from a commissioner, referrer, and CYP point of view, how well is the

service demonstrating evidence for your assigned standard?

3.Is the service’s profile giving you any ideas on how to develop your own

service?

Please feed back to the group:

• What was your assigned ACE-V Standard?

• What did you learn about this standard and what do you think about

it?

• What did you learn about your assigned service? Did it bring up any

thoughts about your own service?

• How did you find the registration process?

Exercise – part 2:Feedback

• How would this framework impact on the local area?

• What would two pros of using this resource and standards in your service? –

e.g. would it help you:

• plan and implement service improvement?

• reduce paperwork?

• prepare for commissioning?

• What would be two cons of using this resource and standards in your

service?

• What support or training might you need to use this resource?

Discussion / Q & A

After today:Continue registering for free at www.youthwellbeingdirectory.co.uk

-Exclusive access to networking with colleagues-Access to restricted resources

Questions or suggestions after the workshop? Email: ace-v@annafreud.org

Thank you very much for having us!

Please now take 5-10 minutes to complete & return the post-measure. (This is important, as it will let us know how we can improve and better meet your needs!)