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Transcript of Wpclients
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amanda blum@[email protected]
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
Preso F.A.Q.
•Slides will be available 7 minutes after I’m done speaking. Yes, really. www.slideshare.net/hzp
•I really do try not to curse. If you are easily offended… well, this is Portland.
•Current user track: Michael Fields: New and Exciting Ways to Organize Your WordPressPowered Website. Sounded interesting and he has bigger hair than me.
•No, I have no idea why they continue to allow me to speak at these things. I think it’s a title X thing.
•Of course its mine. WHY would anyone do this to their hair on purpose?
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WPClients: How to Plug Your Clients Into Their WordPress
Sites
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
Or… How to Keep Clients from fucking up the sites you build them
Cause they always will.
Every freaking time.
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you're dreaming. no really, dude. i'm imaginary
Also?: Delicious!
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client negligentusAlso known as: The dunce, the delegater, the bargainer, Realtor, underwriter of your future vacation home and children’s college education.
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Don’t teach “WordPress”.
Make it goal oriented.
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Handling Tips for Care & Feeding
• How to accomplish specific tasks.• How to reach certain areas of site• No theme options• Hardwire widgets into theme• Utilize Custom Post Types• Hack admin• Hide Admin Panels• Screen Options
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Handling Tips for Care & Feeding
• Offer path to support• Create a videocast or “help” section• Keep in contact• Consider processes in house &
sustainability of site..can client “reasonably” use site
• Managed hosting environment• Be ethical. Be, be, be ethical.
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client conundrus
Also: The note taker, type “A”, “most likely to succeed”, excellent credit rating
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Teach Broad Concepts
Utilize analogies. Also: pictures and hand
gestures.
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Handling Tips for Care & Feeding
• Posts v pages (clients LOVE pages)• Categories v tags • Widgets v plugins• Sidebars• Add additional help info to admin• “Recommended reading” – forums, books,
twitter, google, wpbeginner, etc. • Hide Admin Panels, screen options – release
over time. • DCG- create folders• User roles
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client hemmoroidusAlso known as: The self starter, the know-it-all and“that guy”.
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client hemmoroidus
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Handling Tips for Care & Feeding
• Give 2 accounts- admin & “admin”• Budget for training• Budget for maintenance• Managed hosting• Referral (“you should ask @andrea_r or
@nacin, they love helping people”)
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Everything in life really boils down to:
Expectations &
Signage
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“People alwaystell you
who they are. You just have to believe
them.”-Oprah (more or less)
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“You create the parameters of every relationship in the
first 5 minutes. One you set
them, its almost impossible to reset them.”
-Nana
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Generally Speaking
• Set good expectations: write good contracts. – specify deliverables– flexible timelines– client requirements (copy,images, hosting, ecomm
gateways)– Go through your contract and remove all adjectives
and subjectives.
• Avoid spec
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Generally Speaking
• Cover Your Ass (and theirs) – specify deliverables– flexible timelines– client requirements (copy,images, hosting,
ecomm gateways)
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Generally Speaking
• Cover your ass (and theirs) – utilize project management software.
Basecamp/freshbooks/skydeck– Never send emails after 9pm
• Money- get paid via benchmarks. • Back that blog up
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Generally Speaking
• Man up– Don’t disappear– Educate the client– Participate in community
education/community– Create documentation for turnover– Admit failure, accept personal responsibility,
avoid excuses – Blame frontpage.
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Generally Speaking
• Be a partner– Never send emails after 9pm– Clients are not friends. They are people you
are friendly with. – Remember…. People have been burned. And
again. And again. – Be reasonable about ROI.
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“You create your value.
Unless it’s ridiculous.”
-me
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#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com
On behalf of myself & Lucy the Wonderdoberman, we thank you and
#unicornsalute you
www.phxwordcamp
Not as good as portland, but still better than birmingham
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amanda blum@howlingzoeamanda@howlingzoe.comareyousociallyacceptable.comspeakerrate.com >amandablum
#omfgihatepowerpoint Amanda Blum @howlingzoe areyousociallyacceptable.com