Intelligent alarming for your WFO environment.Improve business continuity and system uptime throughout your entire customer engagement center with Global Monitor—the only service that verifies your business critical workforce optimization applications are operating optimally.

WHAT IS GLOBAL MONITOR?

WHY?

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» Prevents hyper alarming » Reduces support costs » Streamlines workforce efficiency » Ensures you meet service level requirements » Improves customer service levels » Assures compliance

With the Global Monitor service, you’ll always have insight into how your entire system is performing - an assertive asset to streamlining workforce efficiency, meeting service level requirements, and improving customer service levels.

As a comprehensive service that is pre-configured to monitor, detect and alert on all critical and functional aspects of your Recording, QM, Speech & DPA solutions and system health, Global Monitor also prevents hyper alarming, ensuring your IT team has the ability to focus on other impactful issues.

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FEATURES

SMART ALERTS DASHBOARD REPORTS

Alerts are classified by criticality to notify on issues affecting current uptime and performance, as well as highlight trends stemming from each application. Alerts are optimized during deployment for each unique customer environment.

The online dashboard puts key information visually at your fingertips. Displaying current application status and associated metrics, the Dashboard is ideal for display in your NOC or through any web-enabled device.

Periodic reports and available expert analysis on the various data and metrics collected by the service, provides key information for assessing the past performance of your business systems and becomes the catalyst for improvements.

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HOW IT WORKSNo other service offers this level of application intelligence.

» Primary analysis & secondary analysis ensures all impactful issues and negative trends are reported

» Only metrics surrounding the data is collected, no proprietary data is ever collected and your team is alerted of critical issues within minutes

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Global Monitor is offered in two different tiers to address the budget and service level expectations of virtually any size organization and contact center environment.

Choose from tiers that wrap indispensable additional value, which ultimately improves your business operations.

LEVELS OF SERVICE

Verint is a leading provider of contact center solutions and managed services offerings. Global Monitor is the only service that verifies your business critical workforce optimization applications are operating optimally. Our customers can take advantage of the improved business continuity and system uptime provided by this service.

ABOUT VERINT

Intelligent Alarming and Monitoring

Get the Whitepaper

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