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» An accomplished and broadminded flexible professional with substantial experience in Retail Operations, Business

Management and Human Resources; 12+ years of experience leading teams of up to 150 staff members and managed

$multimillion operations with large budgets, P&L and a detailed business strategy to roll out.

» Diversely skilled in both start-up and turnaround management roles - have propelled multiple business units to #1 in sales

profitability and customer satisfaction division-wide while simultaneously lowering shrinkage and staff turnover to all-time

lows.

» Substantial background leading all aspects of business operations - P&L, merchandising, sales, customer service, inventory,

recruitment and retention, staff development, conflict resolution, HRIS records management, HRSS delivery, learning and

organizational development , plus an ability to implement first rate solutions in terms of reducing costs while optimizing

quality, cost efficiency and customer service - quickly and effectively.

» My experience and academic background enable me to deal with organizational challenges, apply leadership skills that

maximize motivation and engagement, and deliver tangible impact - in terms of bottom-line business performance.

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» Branch Operations Management

» Strategic Planning & Forecasting

» Budgeting, P&L & Cost controls

» Merchandising & Replenishment

» Risk Management/Loss control

» Safety & Compliance

» Personnel Management

» Performance Management

» Staff Recruitment & Retention

» HR Program/Project Management

» Employee Relations

» Training & Development

» Succession Planning & Talent

Management

» HRIS Technologies: Snaphire

» Offer Negotiation & Offer » Orientation & On-boarding » Employee Surveys

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» Master of Applied Management Eastern Institute of Technology 2015 - current

» Level 7 Extended Diploma in Strategic Management and Leadership Chartered Management Institute 2014 - 2014

» Bachelor of Applied Management (Human Resources) Otago Polytechnic 2013 - 2014

» BTEC (HND) in Business and Human Resources – NZQA 6 Edexcel (Pearson) 2012 - 2014

» Level-7 Diploma in Strategic Management and Leadership Chartered Management Institute 2011 - 2012

Strategic Research Project Topic: “Employee Engagement: An examination of whether Medi-Clinic organisational environment is conducive

to their staff’s holistic functionality”

» BTEC (HND) in Business and Management – NZQA 6 Edexcel (Pearson) 2009 - 2011

Research Project Topic: “Motivational Management: An examination of the most important needs of employees within Onecor and the extent

to which management is able to improve employee motivation”

» Post Graduate Certificate in Ecometric Assessment Scales Perspective Training College 2007 - 2008

» M-level Programme in Functional Therapy (Counselling) University of South Africa 2003 - 2004

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HR Shared Services Advisor Farmers Trading Company New Zealand 2014 - 2015

» Continuously ensure customer-focused HR service delivery excellence across the entire employee lifecycle for 15 Farmers stores,

Stevens South Island, Loss Prevention nationwide and Support Office periodically

» Make sure that the organisation has solid & balanced resources, capability and talent to drive strategic objectives

» Faithfully apply diverse process and project management for effective and cost efficient HR service delivery

» Methodically provide the organisation with meaningful analytics to enable business improvement & learning

» All-embracing approach to design interventions to drive the appropriate culture, behaviours, skills, and performance and provide

insight and leadership on change management strategy, planning and implementation

» Sole charge for National Engagement Survey Project (2014) - collected and collated data; producing reliable & relevant reports:

(3554 national headcount, 3222 respondents equated to a 91% success rate)

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Retail Manager Farmers Trading Company New Zealand 2012 - 2014

» Commercially aware of the business context to tailor strategy and solutions to meet departmental needs

» Act as a role-model leader, maximising the contribution my departments, and my function makes throughout the business both

through own efforts and through supporting, developing and measuring 3 department managers and ±50 staff members

» Modelled staff planning (Red-Prairie Software) by optimising staffing efficiency of >75%

» Delivered the financial performance for over 14 departments in line with agreed store net contribution targets

» Optimised (FTE) productivity by >5% improving ITEM/FTE significantly

» Attained >85% in mystery shop audits department-wide through value-driven relationship improvement

Ecometrist Futurus Business Consultants 2011 - 2012

» As a qualified Ecometrist my main responsibility was to assess organisations as well as individuals by using, interpreting and

practically implementing the following assessment scales:

CFSI – Corporate Functional Screening Inventory

JVP – Job Value Profile

OCA – Organisational Climate Audit

LQI – Leadership Qualities Inventory

CPI – Career Planning Inventory

PMSI – Personal Multi Screening Inventory

» Administering these Assessment Scales empowered me to map & profile the uniqueness of organisations and individuals through

exact identification and quantification of their psychosocial functioning within a defined environment.

» Results: Empowered, motivated organisations and individuals through facilitation of a purposeful intervention program, and by

enhancing future independence. (Accurate Problem Diagnosis + Effective Intervention = Successful Strategic Planning)

Branch Manager Woolworths Pty. Ltd South Africa 2007 - 2010

» Systematically delivered KPI's as per scorecard maximising trading space by >1.75% Foods and >4.0% Clothing & Home

» Engagingly managed 8 managers and ±150 employees scoring >80% on the last employee satisfaction survey

» Assertively articulated commercial plan achieving >0.85% above budgeted direct profit and increased Average Customer

Purchases with >5%

» Purposefully identified, developed and retained talent that sustains the people pipeline to our growth objectives

» Invariably achieved >92% in the 2 most recent Finance, Admin and HR audits

» Consistently maintained an expense budget of $2.2million, delivered a sales budget of $6.5million pm; achieving >5% on top of my

sales budget and a cost to sell ratio of 8%

Operations Manager Woolworths Pty. Ltd South Africa 2006 - 2007

» Skilfully managed the store assets and equipment maintenance processes to ensure availability, functionality and safety

» Effectively developed, recruited, retained and lead a committed and loyal team of 2 managers and 30 staff members

» Thoroughly managed contractors & Service Level Agreements for the store; cleaning, merchandising and security

» Directed and implemented loss & control measures achieving <0.3% against targets Foods 0.99% C&H 1.56%

» Managed end-to-end logistic processes and stock IT management systems to improve operational effectiveness

» Rigorously implemented and maintained health and safety procedures in line with Woolworths policy

» Objectively regulated operations budget and expenses to ensure adherence to budget parameters

» Achieved a shrinkage result of 0.2% of sales against a budget of 0.9%, as well as a compliance score of 95% in both Health &

Safety and Security audits against a target of 92%

Private Security Operative Harrods Pty United Kingdom 2004 - 2006

My daily responsibilities included managing owner & VIP client’s arrivals and departures to minimize risks, presiding over paparazzi,

media, and friendly approaches from fans, engaging in unarmed defensive tactics, as well as searching homes, offices, vehicles,

buildings, and other venues for bombs and other threats. I further had to control access, detect & prevent crime as well as protect

company assets.

Department Manager Woolworths Pty. Ltd South Africa 1998 - 2004

» Developed, recruited, retained and lead an engaged and resilient team of 2 managers and 50 staff members

» Proactively managed Supply Chain; achieving progressive stock error <6% and a waste recovery of >2%

» Ensured risk was managed within the business by accurately and timeously completing risk audit documentation

» Effectively facilitated the management of 3rd party businesses through Service Level Agreements e.g., Fish shop, Butchery

» Progressively achieved like-for-like sales growth by >6%; increased average customer purchase by >5%; and maximised store

trading space within my departments by >2.25%

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» National Certificate in Retail Level 3 UNITEC 2013 - 2013 » Certificate in Retail and Wholesale Sales and Service Technology NQF4 W&R SETA 2008 - 2009 » Certificate in VIP Protection Damelin College 2008 - 2009 » Certificate in Outcomes Based Assessor NQF5 ETDP SETA 2007 - 2007 » Retail Management Programme Woolworths South Africa (Pty) Ltd 2000 - 2001 » Tactical Policing Level II (SWAT) (With Honours) South-African Police Service 2001- 2001 » Police Functional Training South-African Police Service 1998 - 1998

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Police (Reserve) Officer – Armed Response Unit South-African Police Force 1999 – 2003

Emergency Officers provide a quick response to serious and violent crimes, e.g. armed robbery, hostage negotiations and bank

robberies in an attempt to apprehend the suspects and to limit possible further danger to the victims. Other duties included protecting

citizens, maintaining public order, upholding and enforcing the law, as well as combating and investigating general crime.