WakeMed Forms Community Collaborative to Reduce ... · Certified Key Operator for the UniCel DxI...

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NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED DECEMBER 2012 www.wakemed.org HAPPY FIFTH ANNIVERSARY, WAKEMED AIR MOBILE! This November, WakeMed Air Mobile 1 celebrated five years of transporting patients for the WakeMed system. The 2004 Eurocopter EC-135P2 completed its first transport on November 16, 2007, and since then has transported more than 2,300 patients, including 706 trauma patients, 820 cardiac patients and 105 pediatric patients. Staffed by one pilot, one registered nurse (RN) and one paramedic 24 hours a day, seven days a week, Air Mobile 1 has performed 272 scene flights and 2,045 inter- hospital transfers since joining the WakeMed fleet. The entire flight team consists of four pilots, 11 RNs and nine paramedics, all committed to ensuring our patients receive the highest level of care as quickly, efficiently and safely as possible. On behalf of WakeMed, we say thank you to Air Mobile 1 and the dedicated team that makes its mission possible. WakeMed Forms Community Collaborative to Reduce Readmissions and Length-of-Stay October 1 marked the start of a new Medicare policy to fine hospitals for excessive patient readmissions due to complications within 30 days of discharge. The goal is to reduce costs for taxpayers and improve the initial quality of care given to patients. When considering this issue back in May, Christy Henry, MD, medical director for Case & Clinical Resource Management, started working with local skilled nursing facilities (SNFs), including assisted living facilities and nursing homes, on a project to help reduce unnecessary hospital admissions and readmissions through enhanced relationships and more communication. She also wanted to help reduce hospital length-of-stay by transitioning the patient back to the SNF sooner, when possible. Preliminary Research Initially, Dr. Henry spoke with SNF administrators to learn more about the services they offered and the level of training had by their staff. Contrary to the belief of many WakeMed caregivers, Dr. Henry discovered that several SNFs did offer advanced services. Tracheotomy care, PICC lines, lab draws, intravenous medications, and wound care, were just some of the services they reported, and a few even offered total parenteral nutrition (TPN), ventilators, nasogastric (NG) tubes and life vests. After creating a comprehensive grid illustrating this information, Dr. Henry educated WakeMed’s case managers, especially those in the emergency department (ED); hospitalists; and ED physicians. The goal was to help them work with SNF medical directors on a plan of care for each patient rather than automatically admitting them to the hospital. “This really is a win-win for everyone,” commented Dr. Henry, who also engaged Becky Andrews, vice president of Health Information & Utilization Management, in the project. “WakeMed avoids penalties, and the SNFs benefit financially by keeping more patients in-facility rather than holding empty beds for which they cannot bill. More importantly, staying put can be extremely beneficial to a patient’s health by helping them avoid worsened agitation and the need for possible physical restraints in an unfamiliar environment, deconditioning as it relates to their therapy routine, and the risk for hospital-acquired infections.” Pilot Program with Kindred Dr. Henry and Andrews, along with ED staff and physicians, then administered a successful pilot with Kindred Transitional Care and Rehabilitation – Sunnybrook that included plan-of-care collaboration and a patient/family education program. Interestingly, many patients’ families advocate for hospital admission if a patient gets sick because they are not aware of the services and expertise offered within the SNF itself. One result realized from this collaboration was a 13.28 percent reduction in hospital readmissions from that facility. Community Collaborative After their success with Kindred, Dr. Henry and Andrews extended their efforts to the community with the hope of helping even more patients. They invited several SNF Introducing New Coffee & Café Options Raleigh Campus and Cary Hospital This December, WakeMed introduces new coffee and café options on the Raleigh Campus and at Cary Hospital. Both replace our former coffee provider, Leapin’ Lizards, and will also offer baked goods and other meal items. Opening Friday, December 14 Monday through Friday – 6 am to 10 pm Saturday & Sunday – 7 am to 9 pm Located in the Raleigh Campus Commons (First floor along the 1E connector corridor, also including the Gift Shop and Pharmacy) Au Bon Pain (ABP) Café Bakery is excited to join the WakeMed Raleigh Campus community. The café is designed as a comfortable place to enjoy a meal or snack, or for those with limited time, to grab a quick bite to-go. Menu highlights include fresh-brewed coffee and espresso, hot breakfast sandwiches and fresh baked goods, gourmet sandwiches and salads (made-to-order and grab- and-go), and eight rotating specialty soups daily. ABP has over 200 locations and has been operating cafés in hospitals for over 25 years. Opening late December Located in the Atrium, next to the Gift Shop Monday through Friday 6:30 am to 8 pm The Bistro will be operated by Cary Hospital’s Food & Nutrition Services team and will offer a wide range of coffee beverages (including espresso and lattes) made with Larry’s Beans’ locally roasted organic coffee, smoothies and a variety of cuisine ranging from breakfast sandwiches, freshly baked gourmet pastries, cupcakes, fruit and yogurt parfaits, as well as a wide selection of deli sandwiches/ wraps and grab-and-go salads. Community story continues on next spread

Transcript of WakeMed Forms Community Collaborative to Reduce ... · Certified Key Operator for the UniCel DxI...

Page 1: WakeMed Forms Community Collaborative to Reduce ... · Certified Key Operator for the UniCel DxI 600 instrument by the Professional Development Department of Beckman Coulter. Justin

N E W S F O R E M P L O Y E E S A N D F R I E N D S O F WA K E M E D DECEMBER 2012w

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emed

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HAPPY FIFTH ANNIVERSARY, WAKEMED AIR MOBILE!This November, WakeMed Air Mobile 1 celebrated five years of transportingpatients for the WakeMed system. The 2004 Eurocopter EC-135P2 completed itsfirst transport on November 16, 2007, and since then has transported more than2,300 patients, including 706 trauma patients, 820 cardiac patients and 105pediatric patients.

Staffed by one pilot, one registered nurse (RN) and one paramedic 24 hours a day,seven days a week, Air Mobile 1 has performed 272 scene flights and 2,045 inter-hospital transfers since joining the WakeMed fleet. The entire flight team consistsof four pilots, 11 RNs and nine paramedics, all committed to ensuring ourpatients receive the highest level of care as quickly, efficiently and safely aspossible. On behalf of WakeMed, we say thank you to Air Mobile 1 and thededicated team that makes its mission possible.

WakeMed Forms Community Collaborative to Reduce Readmissions and Length-of-StayOctober 1 marked the start of a new Medicare policy to fine hospitals for excessive patient readmissions due tocomplications within 30 days of discharge. The goal is to reduce costs for taxpayers and improve the initial quality ofcare given to patients. When considering this issue back in May, Christy Henry, MD, medical director for Case & ClinicalResource Management, started working with local skilled nursing facilities (SNFs), including assisted living facilities and nursing homes, on a project to help reduce unnecessary hospital admissions and readmissions through enhancedrelationships and more communication. She also wanted to help reduce hospital length-of-stay by transitioning the

patient back to the SNF sooner, when possible.

Preliminary Research

Initially, Dr. Henry spoke with SNF administrators to learn more about the servicesthey offered and the level of training had by their staff. Contrary to the belief ofmany WakeMed caregivers, Dr. Henry discovered that several SNFs did offer

advanced services. Tracheotomy care, PICC lines, lab draws, intravenousmedications, and wound care, were just some of the

services they reported, and a few even offered totalparenteral nutrition (TPN), ventilators, nasogastric(NG) tubes and life vests. After creating acomprehensive grid illustrating this information, Dr. Henry educated WakeMed’scase managers, especially those in the emergency

department (ED); hospitalists; and ED physicians. The goal was to help them work with SNF

medical directors on a plan of care for each patientrather than automatically admitting them to the

hospital.

“This really is a win-win for everyone,” commented Dr. Henry, who also engaged Becky Andrews, vice

president of Health Information & UtilizationManagement, in the project. “WakeMed avoidspenalties, and the SNFs benefit financially bykeeping more patients in-facility rather thanholding empty beds for which they cannot bill.More importantly, staying put can be extremelybeneficial to a patient’s health by helping themavoid worsened agitation and the need forpossible physical restraints in an unfamiliarenvironment, deconditioning as it relates to theirtherapy routine, and the risk for hospital-acquired infections.”

Pilot Program with Kindred

Dr. Henry and Andrews, along with ED staff and physicians, then administered asuccessful pilot with Kindred TransitionalCare and Rehabilitation – Sunnybrook thatincluded plan-of-care collaboration and apatient/family education program.Interestingly, many patients’ families advocatefor hospital admission if a patient gets sickbecause they are not aware of the services andexpertise offered within the SNF itself. One

result realized from this collaboration wasa 13.28 percent reduction in hospitalreadmissions from that facility.

Community Collaborative

After their success with Kindred, Dr.Henry and Andrews extended their efforts

to the community with the hope of helpingeven more patients. They invited several SNF

Introducing New Coffee & Café Options Raleigh Campus and Cary Hospital

This December, WakeMed introduces new coffeeand café options on the Raleigh Campus and atCary Hospital. Both replace our former coffeeprovider, Leapin’ Lizards, and will also offerbaked goods and other meal items.

Opening Friday, December 14Monday through Friday – 6 am to 10 pmSaturday & Sunday – 7 am to 9 pm

Located in the Raleigh Campus Commons (First floor along the 1E connector corridor, also including the Gift Shop and Pharmacy)

Au Bon Pain (ABP) Café Bakery is excited to jointhe WakeMed Raleigh Campus community. Thecafé is designed as a comfortable place to enjoy ameal or snack, or for those with limited time, tograb a quick bite to-go. Menu highlights includefresh-brewed coffee and espresso, hot breakfastsandwiches and fresh baked goods, gourmetsandwiches and salads (made-to-order and grab-and-go), and eight rotating specialty soups daily.ABP has over 200 locations and has beenoperating cafés in hospitals for over 25 years.

Opening late DecemberLocated in the Atrium, next to the Gift ShopMonday through Friday6:30 am to 8 pm

The Bistro will be operated by Cary Hospital’sFood & Nutrition Services team and will offer awide range of coffee beverages (includingespresso and lattes) made with Larry’s Beans’locally roasted organic coffee, smoothies and avariety of cuisine ranging from breakfastsandwiches, freshly baked gourmet pastries,cupcakes, fruit and yogurt parfaits, as well as a wide selection of deli sandwiches/wraps and grab-and-go salads.

Community story continues on next spread

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Welcome New Physician

A warm welcome to Swapna V. Chenna, MD, who joins WakeSpecialty Physicians - Morrisville Primary Care. Dr. Chenna isboard certified in Family Medicine (board eligible in GeriatricMedicine). Her clinical interests include geriatrics, women'shealth, preventive care and minor office procedures. She helpswith the management of chronic conditions such as diabetes,hypertension and high cholesterol by empowering patients toactively participate in improving their lifestyle. For moreinformation on Dr. Chenna or this primary care practice, pleasevisit www.wakemedphysicians.com.

Dr. Udekwu Appointed to North Carolina Medical Board

Osi Udekwu, MD, FACS, MBA, (WakeMed Faculty Physicians - General Surgery) wasappointed this November to the North Carolina Medical Board (NCMB) by GovernorBev Perdue. The Medical Board consists of 12 members, all appointed by thegovernor, and exists to regulate medicine and surgery for “the benefit and protectionof the people of North Carolina.” They also serve as a resource for patients and

medical professionals, and help lead the health care environmentthrough communication with the public, the legislature, academiaand the medical community (www.ncmedboard.org).

“On behalf of WakeMed, I congratulate Dr. Udekwu on thisincredible honor,” said Dr. Bill Atkinson, WakeMed president andCEO. “I am confident that he will dedicate himself to protectingand enhancing the quality of life for the citizens of North Carolina– just as he continues to do for his patients at WakeMed. And wewill continue to support him in any way that we can.”

Board certified in pediatrics, surgery and critical care, Dr. Udekwuserves as the director of Trauma, the Surgical Trauma IntensiveCare Unit and the Surgical Stepdown Unit at WakeMed and is an

accomplished researcher, author and presenter. He is also a fellow of the AmericanCollege of Surgeons, an associate professor in the Department of Surgery at TheUniversity of North Carolina School of Medicine and a colonel in the U.S. Air ForceReserve. His term on the N.C. Medical Board will run until October 31, 2014.

WSP-Employee Health Welcomes

Dr. Mamatha Ramaswamy

Mamatha Ramaswamy, MD, joins Wake Specialty Physicians (WSP) - EmployeeHealth from Rex Primary Care of Cary, part of the TrianglePhysicians Network, where she served as a full-time internist.Prior to that, she worked in internal medicine, at a communityhealth center taking care of chronic medical issues for theunderserved and in private practice.

Dr. Ramaswamy has extensive experience in internal medicine,with a special interest in women’s health, geriatrics and diabetescare. She completed her residency in internal medicine at WyckoffHeights Medical Center in Brooklyn, N.Y., an affiliate of CornellUniversity, and is board certified by the American Board ofInternal Medicine. She earned her medical degree at Bangalore

University in India and is a member of the American College of Physicians as well asthe North Carolina Medical Society.

WSP - Employee Health

First Floor – Andrews Center, Raleigh CampusMonday-Friday – 7 am to 3 pm Call ext. 08284 for an appointment.Walk-ins welcome!

At WSP-Employee Health, Dr. Ramaswamy and her dedicated health care teamprovide primary and urgent care for WakeMed employees and dependents age 18 andup, including continuity of care and chronic disease management for issues likehypertension and diabetes. Men and women can also receive annual physical examsto support ongoing health maintenance.

Dr. Ramaswamy and team provide care for urgent medical needs, including routineillnesses and injuries – everything from sore throats, sinus infections, pink eye,urinary tract infections and bronchitis to poison ivy, strains, sprains and insect bites.

All insurances filed by WakeMed are accepted. Payment of copays and visits may bemade through payroll deduction as well. Please note that WSP-Employee Health nolonger offers uninsured employees a flat fee of $50 for an office visit – payment is based on services rendered.

NEWS FROM WAKEMED PHYSICIAN PRACTICES

Derek Bailey, EMT-P, and Sandra Terry,RN, (both of Mobile Critical CareServices) were one of ten teams selectedfrom the United States and Canada tocompete in the CAE Cup, a critical careskills competition held this October inSeattle during the annual Air MedicalTransport Conference.

Helen Townsend and Steve Wagner(both of Information Services - RadiologyApplications) passed the AmericanBoard of Imaging Informatics’ ImagingInformatics Professional (IIP)Certification Exam. They are now bothcertified imaging informaticsprofessionals.

Felecia Williams, RN, (Heart CenterAdministration) presented a poster at the2012 Versant Client Conference in SanAntonio entitled, “Mentoring andDebriefing: Necessary or Just a NiceThing to Do?”

Paul Keene and Brian Endicott (both ofRespiratory Care Services) passed theACCS exam, the inaugural exam for thisnew credential for respiratory care.

Michelle Woodell, RN, (SurgicalServices - Inpatient PACU) passed herCPAN certification exam.

Jennifer Fraccaroli, RN, (SurgicalServices) was promoted to Inpatient Pre-Op/PACU supervisor/educator.

Mary Covington Walker, PharmD,(Pharmacy) was the primary author of“Continuous and Extended Infusions ofβ-Lactam Antibiotics in the PediatricPopulation” which was published in theAnnals of Pharmacotherapy inNovember 2012.

Diane Nichols, RN, (EmergencyDepartment - North Healthplex) achievedher Certified Emergency Nurse (CEN)certification.

The following CTICU staff earned theirCCRN certification: Gina McConnell,RN; Tawana Fletcher-Harrison, RN; andBianca Sink, RN.

Melissa Johnson, PhD, a clinicalpsychologist on the PediatricDevelopment Team, was appointed vicepresident of the North CarolinaInfant/Young Child Mental HealthAssociation (NCIMHA). Additionally,Ruby Brown-Herring (Wake AHECAdministration) serves on the Board ofDirectors and recently led theorganization in hosting its first statewideconference.

Barry Swanner, RN, (Children’sEmergency Department) transitionedfrom staff nurse to supervisor/educator.

Cecily Flynn (Pathology Labs - Core Lab)was recognized as a Beckman CoulterCertified Key Operator for the UniCel DxI600 instrument by the ProfessionalDevelopment Department of BeckmanCoulter.

Justin Davis (Pathology Labs - CaryHospital) passed his American Societyfor Clinical Pathology (ASCP) Board ofCertification exam.

Sue Hollowell, RN, (Mobile Critical CareServices) earned her Certified PediatricEmergency Nurse (CPEN) credential.

Almaz Berhane, RN, (2 East Medicine -Cary Hospital) earned herMedical/Surgical Certification.

Patsy Davis, RN, (Surgical Services) co-authored an article that was published inthe December 2012 issue of AORNJournal – The Official Voice ofPerioperative Nursing. It was titled,“Addressing the Nursing Shortage: TheNeed for Nurse Residency Programs.”

In MemoriamAdrian Caldwell (Environmental Services - Cary Hospital) passed away onNovember 15 after a brief illness. Since 2008, he was a dedicated employee ofWakeMed. He will be greatly missed by his coworkers and WakeMed family.

WOW, what an employee! MANAGEMENT NEWSMaggie Kane Promoted to Director of Patient

Safety & Risk Management

Maggie Kane, RN, was recently promoted to director of PatientSafety & Risk Management for WakeMed. In her new role, Kane willlead a team of six as they manage insurance programs that affect thesystem; work to reduce clinical and non-clinical loss at WakeMed;manage litigation that may affect WakeMed in conjunction with legalcounsel; and facilitate improvement processes to help preventadverse events. Kane started working at WakeMed in 2004 as a nursein the Cary Hospital Emergency Department. In 2007, she movedinto Risk Management as a nurse analyst and was promoted tomanager of the department in 2010. Her interest in risk managementcomes from years of experience working with malpractice attorneysand a passion for helping patients and coworkers on a broader level.

New Director of Raleigh Campus Surgical Services

Sheldrick Streete, MBA, BSN, RN, CNOR, joined WakeMed inNovember as the director for Raleigh Campus Surgical Services. Hecame from Baylor Regional Medical Center in Texas, where he wasresponsible for the leadership and operations of an 11-suiteoperating room (OR), four-suite endoscopy lab, pre-admissiontesting, day surgery, recovery room, sterile processing and anesthesiaservices. Prior to Baylor, Streete served in numerous surgicalleadership roles for other hospitals in Texas and Colorado. He hasextensive management experience, including in the Level I Traumasetting, with strengths in cost control, patient safety and satisfaction,regulatory compliance and process improvement. At WakeMed,Streete will provide leadership for the Raleigh Campus Surgical

Services department and coordinate patient care with the Anesthesia team. He will alsobe responsible for the department’s fiscal/resource management and strategic initiatives,as well as being the key motivator for clinical and support staff. Streete received hiscertificate in surgical technology from Central Florida Community College, hisbachelor’s degree in nursing from the University of Florida and his master’s degree inbusiness administration from Ashford University in Iowa.

New Director of Cary Hospital Operative Services

Kelly Brooks, RN, MSN, MBA, also joined WakeMed in Novemberas director of Operative Services at Cary Hospital. She came fromTrinity Health System in Ohio, where she was the director ofPerioperative Services. Prior to that, she was director of SurgicalServices at East Liverpool City Hospital, also in Ohio. At CaryHospital, Brooks will be responsible for Pre-Admission Testing, DaySurgery, Operative Services, PACU, Endoscopy and Central SterileProcessing. She will continue with the department’s rebuildingprocess, focusing on perioperative efficiencies, and will workclosely with the Operating Room Executive Committee. Brooksbrings more than 20 years of perioperative services experience toCary Hospital. She earned her bachelor’s degree in nursing from

Wheeling Jesuit University in West Virginia, and her master’s degrees in nursing andbusiness administration from Waynesburg University in Pennsylvania.

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The Heart & Vascular Services Midlevel Program welcomesCeline Wyatt, ACNP; Chrisine Leonard, FNP; EileenMorgan, ANP; Jenny Buchkovich, PA; and ChelseaFletcher, PA.

The Pharmacy welcomes Andy Meyer, PharmD, as aclinical staff pharmacist, and several new technicians:Carol Robinson, Laura Eberenz, Brian Roberson, CarrieMartin and Cristy Reyes.

Surgical Services - Inpatient PACU wishessupervisor/educator Michelle Woodell, RN, a fondfarewell as she relocates to Williamsburg, Va., with herfamily after more than 14 years of service to WakeMed.She will be missed! The department also welcomes SonyaFreeman, RN.

The Gift Shop on the Raleigh Campus welcomes LoriSmitka as a retail sales assistant.

Women’s Pavilion & Birthplace - Raleigh welcomes TanikaWilson, RN; Tracy Cipperly-Beasley, RN; JamieMarshburn, RN; Leslie Reeves, RN; and Cristina Ward, RN.

The NICU welcomes two new supervisors, Maria Friday,RN, and Mary Parker, RN.

2 West CVIC - Cary Hospital welcomes Armella Gilbert,NT, and Kelly Bryan, NT.

The Telemetry Surveillance Center at Cary Hospitalwelcomes Rene Mason, MT.

Audrey King (Laundry & Linen Services) retires fromWakeMed this December after 34 years of dedicatedservice. Her department thanks her for her commitment toWakeMed and wishes her all the best for the future!

Emergency Department - North Healthplex welcomesAnne Shaffer, RN; Lesley Fitzgerald, RN; and ToddBrowning, RN. The department also wishessupervisor/educator Melodie Goswick, RN, all the bestwith her new job opportunity.

The Neuro ICU welcomes Adriane Dehghan, RN.

The Clinical Administrators welcome Dawn Craft, RN,who transitions from CTICU and will work the weekdaynight shift on the Raleigh Campus.

Information Services welcomes Shanette Martin andLatonya Kearney as application support analysts.

CTICU welcomes Allison Glasson, RN; Amy Barnes, RN;Patrick Bruff, RN; and Teena Chavis, RN.

Nursing Education welcomes Amy Ray, MSN, RN.

MICU welcomes Mary Gilantzis, RN, and Tracy Tate, RN.

Observation Unit 3 welcomes Samuel Buahin, NA II/clinical secretary, and Marilyn Johnston, RN. The department also congratulates former supervisorYolanda Richards-Smith, RN, who was accepted intoDuke University’s Nurse Practitioner Program, starting inJanuary. She transitioned from supervisor to staff nurse on the unit on November 18. Randy Roberts, RN, waspromoted to supervisor in her place.

Operating Room - Cary Hospital welcomes surgical techsMichael Hughes and Jennifer Smith.

The Adult Emergency Department welcomes BrittanyHair, BSN, RN, CEN, as a clinical educator/supervisor.

5C Medicine welcomes Patrice Gill, NA, and AllisonBrantley, NA.

Food & Nutrition Services welcomes Robyn Smith-Brownas a clinical manager.

2 West ICU and MSIC at Cary Hospital welcome JerriLankford, RN; Heather Santori, RN; and Priya Patel, RN.

A warm “welcome” to many exceptional physicians whohave served WakeMed for years and are now officially partof the WakeMed family. Over the years, these physicianshave helped shape our health system while caring forthousands of patients and helping train and educate thenext generation of physicians through our teachingrelationship with the UNC School of Medicine.

WFP-ENT: Esa Bloedon, MD; Brett Dorfman, MD;Michael Ferguson, MD; and Allen Marshall, MD.

WFP-General Surgery/Trauma: Jeffrey Abrams, MD;Edmund Rutherford, MD; William Sullivan, MD; andOsi Udekwu, MD.

WFP-Internal Medicine: David Gittelman, DO, and JohnPerry, MD.

WFP-Maternal Fetal Medicine: Steven Wells, MD.

WFP-Neonatology: Ross Vaughan, MD.

WFP-OB/GYN: Karen Bash, MD; Seth Brody, MD;Darlene Esper, MD; Angela Gantt, MD; ThadMcDonald, MD; Gregory Mohs, MD; Ritu Sandhu, MD;and Marili Witt, MD.

WFP-Pediatrics: Stephen Leinenweber, MD.

Comings & Goings

In 2012, more than 50 percent of employees participating in the WakeMed health plan chose to alsoparticipate in our new voluntary wellness program by completing a biometric screening, an online healthassessment and, if necessary, health coaching or “case management” from BlueCross BlueShield of NorthCarolina (BCBSNC). The reward – up to a $500 premium incentive applied toward 2013 BCBSNC healthinsurance rates. See the 2013 Employee Benefits Handbook for specific rate information.

Moving into the New Year, we are reintroducing this program as WakeWell, one of the many employee benefitsthat live under WakeMed’s Wellness Matters umbrella. While it has a new name, WakeWell involves the samerequirements included in last year’s program, with a few small tweaks. To receive a premium incentive on 2014health insurance rates, employees must complete a biometric screening and online health assessment in 2013.And, if contacted, they must also participate in BCBSNC case management, now called “Case Management & Condition Care.”

Important WakeWell Dates to Remember

Schedule Your Biometric ScreeningNow through February 22, 2013

Complete Your Biometric ScreeningFebruary 27 – April 13, 2013

Complete Your Online Health AssessmentMay 13 – June 7, 2013

Participate in BCBSNC Case Management & Condition Care(BCBSNC will contact all employees for whom this is a requirement.) January 1 – October 31, 2013

Remember, all of these steps are necessary to qualify for a premium incentive on health insurance rates in 2014.Plus, there are two new requirements that must be completed to receive the credit:

• Any employee who is selected to participate in BCBSNC Case Management and/or Condition Care will losetheir credit if they opt out of either program during 2013.

• To receive the credit, all tobacco users must complete a specific BSBCNC education module prior to September30, 2013.

Stay tuned for more WakeWell details coming soon. In the meantime, remember that a healthier you leads tomoney saved! With questions, contact Bob Nelson, senior wellness specialist, at ext. 06903 [email protected].

WELLNESS PROGRAM UPDATES FOR 2013-2014

NEW NAME, SAME GREAT INCENTIVE!

Flexible Spending Accounts – Year-End Update

Employees who enrolled in Flexible Spending Account (FSA) plans have until midnight,December 31, 2012, to incur expenses in those account(s). The IRS allows you to file expensesincurred during 2012 as late as March 30, 2013. But your claim must be for eligible services youreceived (incurred) in the 2012 calendar year. If you enrolled in an FSA for 2013, your new planyear begins on January 1. With questions, see your 2013 Employee Benefits Handbook or callWakeMed’s claims administrator, IMS, at 919-877-9933, ext. 5052.

Happy Retirement, Dr. Tift MannJ. Tift Mann, III, MD, FACC, a long-time cardiologist withWake Heart & Vascular, retired in November after almost35 years of dedicated service. A well-known face within

in our halls, Dr. Mann wasinstrumental in helping the WakeMedHeart Center grow to regional andnational prominence – not to mentionthe transradial catheterization programhe pioneered at WakeMed.

Dr. Mann received his medical degreeat The University of North CarolinaSchool of Medicine in 1969. He thenserved as a lieutenant in the U.S. Navy

Medical Corps, and in 1976, completed a fellowship incardiology at the then-named North Carolina MemorialHospital in Chapel Hill. He also served as an assistantdirector at Harvard Medical School in the Cardiac CathLaboratory, Peter Bent Brigham Hospital. A fellow of theAmerican College of Cardiology, Dr. Mann is anaccomplished cardiologist and author, having publishednumerous research articles and book chapters on topicssuch as coronary stenting, coronary intervention, and thetransradial approach to coronary angiography andintervention.

WakeMed congratulates Dr. Mann on his retirement andhis many accomplishments in cardiology, and wishes himall the best for the future.

medical directors to form a collaborative with otherlocal hospitals and health care agencies, including RexHealthcare, Duke Raleigh Hospital, The University ofNorth Carolina Hospitals, the North Carolina HospitalAssociation, Community Care of North Carolina as wellas local physician advisors and ED physicians. To date,the collaborative has seen a five percent reduction inreadmission rates, down from 30 to 25 percent.

“Our group keeps growing,” added Dr. Henry.“Everyone is really engaged and aligned for thecommon goal of reducing readmissions, improvingoutcomes and doing what is best for these patients.”

Home Visits Using AT HOME Record

In addition to the collaborative, Dr. Henry has alsoteamed up with WakeMed Home Health to visit patientsat home in an effort to help prevent readmissions. TheAT HOME record, a simple chapter in SOARIAN thatallows caregivers to document and communicate so thathome care patients receive the correct care in thecorrect setting, has also been developed andimplemented. Dr. Henry explained that home visits willhelp prevent visits to the ED and expedite dischargesbecause caregivers will take comfort in knowingpatients have ongoing care in the home.

The issue is complex, but thanks to the leadership andinnovation shown by Dr. Henry, and the enthusiasticsupport of her collaborators, there is hope for continuedsuccess and many more improved patient outcomes.

Community story continued from coverREMEMBER:

A HEALTHIER YOULEADS TO

MONEY SAVED!

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SAVE OUR SCRUBS!Reminder about WakeMed’s Surgical Scrub Policy

Help WakeMed reduce linen costs and also impact your WakeShare. Please do not take or wear WakeMedsurgical scrubs if your job description does not require you to do so. If you are required to wear scrubs, pleaseremember to NEVER leave WakeMed property wearing WakeMed scrubs.

Scrub Jackets Required as of January 1

As of Tuesday, January 1, many WakeMed employees will be required to wear a scrub jacket with their scrubs,including employees who enter or work in restricted and semi-restricted areas. (Some employees who work inthe PACU and pre-op will not be required to wear the jacket.) The jackets will be included as part of your normalscrub delivery method. Please be sure to wear your entire scrub uniform to avoid any disciplinary action.

Questions? Contact Coleen Athey, manager of Laundry & Linen Services, at ext. 08301.

WakeMed Foundation Appreciation GalaThanks Donors, Welcomes Gladys KnightOn Saturday, December 1, legendary vocalist Gladys Knight performed for more than 900guests during the WakeMed Foundation’s annual Society of 1961 Appreciation Gala heldat the Raleigh Convention Center. Each year, the gala presents an opportunity for theFoundation to recognize and thank members of the Society of 1961, donors who contribute$1,350 or more to WakeMed on an annual basis, for their generous support. Eventproceeds will also benefit numerous WakeMed programs and services.

“Annual donations to the Foundation significantly help fund many projects that serve theneeds of WakeMed's staff and patients,” said Jack Radford, executive director of theFoundation. “Through the gala, we hope we can adequately express our gratitude for thetime and resources they give to WakeMed.”

For more information on the WakeMed Foundation and how you can contribute, visitwakemedfoundation.org.

Thousands Saved inOperating Room/ElectrophysiologyReprocessing in 2012In 2012, WakeMed saved over$485,215 and diverted over10,918 pounds of waste system-wide thanks to a newreprocessing programimplemented in the operatingrooms (ORs) and electro-physiology (EP) labs. Theprogram involves sending one-time use OR and EP supplies (forexample, trocars) back to StrykerSustainability Solutions so theycan be remanufactured accordingto Food & Drug Administration(FDA) regulations. WakeMed canthen purchase those suppliesback from Stryker at significantlyreduced prices. More savings areexpected in 2013 by placingadded concentration on harmonicscalpels and external fixation.Way to go, team!

New Employee/Physician Parking Requirement at North Healthplex & POPConstruction on WakeMed North Hospital at North Healthplex is scheduled to begin on January 7. To ensure minimal disruption to patientservice, all surface parking in the front of the buildings, on the side of the Physicians Office Pavilion (POP) and in front of Day Surgery isreserved for patients and their families. Effective immediately, all employees and physicians working at North Healthplex and the POP arerequired to park in the parking deck located behind the buildings. The first level of the deck is reserved for physicians. Employees must parkon the other levels and, to help with traffic flow, are encouraged to fill the spaces on the top level first, moving down from there.

‘Tis the Season! WakeMed Departments Give to the CommunityAs we celebrate the holiday season, let’s recognize some of the WakeMed teams and departmentsthat have recently participated in charitable community service projects. Thanks for all you do tohelp make our community a better place!

TOP RIGHT: Finance, including Accounts Payable,Payroll and Accounting, participated in BlanketBuddies, filling six new blankets with food items forthe homeless and local food pantry. BOTTOMRIGHT: As a community outreach project, SurgicalServices staff presented a day inside the OperatingRoom to students of the Christian Faith CenterAcademy in Creedmoor, N.C.

TOP: Rehab Hospital’sPhysical Therapy staff helda shoe drive in October tobenefit the Boys & GirlsClubs of Wake County.

BOTTOM: WakeMedPhysician Practices’ ENTgroup recently filled 30stockings with toys andnecessities to donate tothe Salvation Army forthe benefit of needychildren over theholiday season.

Shrin Rajagopalan, MD, (Raleigh PathologyLaboratory Associates & Foundation Boardmember) (far left) with his wife and guests.

Guests from the Capitol Broadcasting Company enjoy the evening. Gladys Knight performs.

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WakeMed Patient Safety

WakeMed Patient SafetyHouse of Hazards Focuses on Behavioral Health

This year, the annualHalloween-themedWakeMed Patient SafetyHouse of Horrors becamethe Patient Safety “Houseof Hazards,” raisingawareness for common roomsafety hazards that existspecifically for patients with

behavioral health issues. Sponsored by the BehavioralHealth team, Nursing Education and the Center forInnovative Learning, which also hosted the event, theHouse of Hazards gave employees the chance to earn acontact hour by identifying common hazards forbehavioral health patients, including patient care items,medical equipment and personal belongings, in a funand interactive way.

PICTURED ABOVE: James Graham (Patient ConstantObserver Services) shows what not to do as a patientobserver. RIGHT: Annie Brito, RN, (Adult Acute CareNursing Services) (front); Fran Powell, RN, (Center forInnovative Learning); and Elaine Youngman, RN,(Clinical Nursing Resource Services) enjoy the event.All helped coordinate the details for the day.

WakeMed Chosen to Participate in Two Innovative National Critical Care Nurse Training ProjectsWakeMed was selected by the American Association of Critical-Care Nurses (AACN) to participate in two leadership training projects designed specifically forcritical care nurses. The Raleigh Campus and Cary Hospital were two ofonly seven hospitals in the state invited to take part in the AACN ClinicalScene Investigator (CSI) Academy. WakeMed was also the only N.C.hospital approved for two projects.

Raleigh Campus’ 16-month-long project will evaluate, assess and furtherenhance the experiences of critically ill patients as well as their families.Nurses will work with AACN faculty; WakeMed’s chief nursing officerand senior vice president, Cindy Boily, MSN, RN; Betty Woodard, RN,PhD, director, (Nursing Research & Evidence-Based Practice); and FeleciaWilliams, RN, (Heart Center Administration). Primary nurse participantsare (shown in photo below left to right) Taylor Smith, RN, (CICU-A);Robin Mitchell, RN, (CICU-A); Kelley Reep, RN, (2E CVICU); andVeronica Coker, RN, (2E CVICU).

Cary Hospital’s project will combine the Intensive Care Unit (ICU) and theMedical Surgical Intermediate Care (MSIC) unit. Linde Hawkins, RN, (2West ICU); Tammy Fralin-Mosier, RN, (2 West ICU); Ashley Ritchie, RN,(2 West MSIC); and Aubrey Engle, RN, (2 West MSIC) (shown in photobelow left to right) will work for 16 months to reduce the number of dayspatients are on ventilators and the number of patients on ventilators. The team will also be supported by Boily, Dr. Woodard, AACN staff andPaula Bird, RN, director of Medical/Surgical Nursing at Cary Hospital.

“We are excited for our nurses to expand their footprint on patient care,creating positive patient environments and outcomes, as well as enhancedcare,” said Woodard, who helped spearhead the projects with AACN.“Our nurses represent commitment, compassion and a lifelongengagement in the care of our patients.”

The Triangle area is only the second region in the country to introduce theAACN CSI Academy to its nurses. After the projects are complete,WakeMed’s nurses will use their knowledge to develop and executemethods for enhanced patient outcomes and experiences.

WakeMed Commemorates Veterans Day with Two Special Ceremonies on November 12For the fourth year in a row, WakeMed showed gratitude for the active military members and veterans around our country and at WakeMed during two specialrecognition ceremonies, held on the Raleigh Campus and at Cary Hospital. At the Raleigh Campus event, Dr. Bill Atkinson, WakeMed president and CEO, offered specialremarks before Colonel Ed San Miguel, commander of the 916th Aerospace Medicine Squadron at Seymour Johnson Air Force Base, gave the keynote speech. At CaryHospital, David Coulter, senior vice president & administrator, welcomed and spoke to the group. Both ceremonies included the National Anthem and a reading of thePresident’s Proclamation as well as an invocation given by Spiritual Care. The day was devoted to remembering those who have served and those who have given theirlives to defend our freedom. On behalf of WakeMed, thank you to these brave men and women.

PICTURED ABOVE LEFT: Anthony Newkirk (Human Resources - Employee Relations & Diversity), keynote speaker Colonel Ed San Miguel and Dr. Bill Atkinson,president and CEO, at the Raleigh Campus ceremony. ABOVE RIGHT: The WakeMed Color Guard presents the colors at the Raleigh Campus ceremony.

Three Cheers for the Volunteers!Those who work with volunteers on the Raleigh Campus and at Cary Hospital understandthe important roles they play in the daily operations of our facilities. They are amazing,and their service throughout FY 2012 – not to mention every year – proves it.

The Volunteers at WakeMed Raleigh Campus

In FY 2012, 932 active volunteers contributed more than 82,562 hours to patients, familiesand staff. That is equivalent to 40 full-time employees per month. Special recognition goesto Earlene Troublefield who has contributed 13,000 hours of her time to WakeMed over theyears. Troublefield has the highest cumulative total of hours of any active Raleigh Campusvolunteer.

Vendor sales, sponsored by The Volunteers at WakeMed Raleigh Campus, netted $42,902.The Volunteers provided $1,980 to our Spinal Cord Injury Program, $4,000 to the ReachOut and Read program, $923 to the Congestive Heart Failure program and $2,500 toPediatrics for the purchase of distraction/comfort items for patients.

The Volunteers at WakeMed Cary Hospital

Cary Hospital’s 685 active volunteers contributed more than 70,225 hours to patients,families and staff in FY 2012. That is equivalent to 34 full-time employees each month.Many thanks to Pam Ayars who has contributed 14,000 hours of her time to WakeMed overthe years. Ayars has the highest cumulative total of hours of any active Cary Hospitalvolunteer.

This year’s golf outing, sponsored and organized by The Volunteers at WakeMed CaryHospital, raised $22,000, which will go to the purchase of mobile computer women’seducation kiosks. Hospitality pets made 3,078 visits to patients, and sewing volunteerscompleted 4,168 baby hats and 3,971 “huggables.”

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D E C E M B E R 2 0 1 2

FocusOnNursingwww.wakemed.org

Setting a new standard of excellence in the art and science of nursing care and caring.

S P E A K I N G O F N U R S I N G : A N O T E F R O M O U R C N O

Cindy Boily MSN, RN, NEA-BC

Senior Vice President & Chief Nursing Officer

With the end of 2012 upon us, I want to thank each and every one of you for yourdedication to WakeMed and, most importantly, to our patients over the past year.And, even amidst the hustle and bustle that comes with the holiday season, Ihope we can all take a moment to happily reflect on a year that has brought useven closer together as a nursing family.

Together, we have faced challenges, celebrated accomplishments and watchedour journey toward Magnet continue to gain momentum. Not only did weembrace Patient & Family Centered Care as our care delivery model, but thissummer we launched our official Shared Decision Making Structure, marking thefirst time in WakeMed’s history that clinical nurses gained a voice at the highestlevel of decision making within our Division of Nursing. Additionally, we werewell represented at the 2012 National Magnet Conference. Several of our staffnurses made the trip to California with members of our nursing leadership forthis momentous occasion. They gained a tremendous amount of knowledge and

are now even more motivated to help us makecontinued strides in 2013 toward Magnet.

Countless other achievements and milestones werereached this year, many of which are described inthe newly published WakeMed Nursing ProgressReport, Shaping the Future of Nursing, nowavailable on WakeMed nursing units for nurses toshare and enjoy. Please be sure to take a look andbe proud of everything you’ve done as part of ournursing team. I know that I am extremely proud of

you and of everything we have accomplished this year. And next year, it will beimportant that we continue to partner with our colleagues system-wide, sharinginformation and collaborating as we all aim to create the best patient outcomespossible.

To you and your loved ones, I extend warm wishes for health and happiness inthe New Year. I am truly excited for the future and everything that awaits us in 2013. Held in Los Angeles this October, the 2012 American

Nurses Credentialing Center (ANCC) National MagnetConference was themed “Reaching for the Stars” toreflect how far the Magnet Recognition Program hascome and its bright future. The keynote speakers wereStephen M. R. Covey, best-selling author of The Speedof Trust, and Captain Mark Kelly, astronaut commanderof the space shuttle Endeavour’s final mission andspouse of former U.S. Representative Gabrielle Giffords.The conference objectives were to:• Describe best practices based in science and

innovations.• Determine nursing’s role in the changing health care

delivery system.• Identify the leadership requisites from bedside to boardroom that

transform the practice environment’s quality and momentum.• Evaluate strategies that maximize the potential of clinical nursing practice related

to Magnet.

In addition to several nursing leaders, four staff nurses attended the conference: SusanDickinson, RN, (2 East Medicine - Cary Hospital); Joan Kaufman, RN, (ObservationUnit - Cary Hospital); Karyn Kilinski, RN, (MICU); and Nancy Plante, RN, (SurgicalServices - OR). A special thank you goes to the WakeMed Foundation, CardiovascularServices, Volunteer Services and the Division of Nursing for helping make it possiblefor our nurses to attend this year’s conference.

TOP: (Front row, left to right) Karyn Kilinski, RN, (MICU); Sabrina Wells, RN, (3ECVIC); Dianna Knight, RN, (6A CVIC); Terrie Murray, RN, (Zebulon/WendellOutpatient & Skilled Nursing Facility) – (Back row) Vicki Whitley, RN, (Emergency

Services Administration); Jill Whade, RN,(Nursing Administration); Wendy Snyder,RN, (Women’s Pavilion & Birthplace -Cary); Sandy Wheaton, RN, (StaffingResources); Karla Will, RN, (Chest PainUnit); Kim Willis, RN, (3E CVIC); JonnieSimmons, RN, (Heart Center Administration)

LEFT: Wendy Snyder, RN, manager,(Women’s Pavilion & Birthplace - Cary);Joan Kaufman, RN, (Observation Unit -Cary Hospital); and SandraWheaton, RN, clinical educator/supervisor, (Staffing Resources)

My Experience at the 2012 Magnet ConferenceBy Nancy Plante, RN, CNOR, RNFA, Surgical Services - OR

In October, I was given the opportunity to attend the AmericanNurses Credentialing Center (ANCC) National Magnet Conference.More than 7,200 nurses gathered to share evidence-based practices

and celebrate theachievements ofleading hospitals. Ilearned that thepursuit of MagnetStatus is more thananother certification oraward; it is nursestaking the lead inassessing our cultureof care to enable ourprofession to remainrelevant in thechanging face of health

care today. It is about assuring that our patients’ trustis not misplaced in our ability to provide competent,

cutting edge care in an environment of compassion.The energy and information [at the conference] was

overwhelming. It was inspiring to be a part of the largercommunity of nursing. One of the takeaways for me was

that every day we must earn our status of “most trustedprofession in America today.” Thank you to WakeMed for

the opportunity and resources to practice my profession.

ABOVE: Nancy Plante, RN, (Surgical Services - OR) attends asession at the Magnet conference with Karyn Kilinski, RN,

(MICU) and Susan Dickinson, RN, (2 West CVIC - Cary Hospital).

Reaching for the Stars WakeMed Nurses Attend 2012

National Magnet Conference

Gail Sturtevant, RN,executive director ofNursing at Cary Hospital,and Donica O’Leary, RN,manager, Heart CenterObservation Area

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Evidence-Based Practice (EBP) CommitteeCo-chairs: Robin Loughlin, RN, Nursing Education - CaryHospital; Janice Neff, RN, Nursing Administration; KristiReguin-Hartman, RN, Clinical Nursing Resource Services; andRhonda Vincent, RN, Trauma Clinical Nursing Services

Promotes evidence-based nursing practice through education and consultation and to assist in creating a culture of inquiry

Key 2012 Accomplishments:• Attended Advanced-Practice

Institute in Iowa to learn from Iowa model

• Created vision statement, strategic plan and logo,then conducted literature review of EBPinfrastructure

2013 Goals:• Compile current use of EBP throughout the system.

• Select and implement organizational readiness toolto identify/address education gaps for evidence-based practice at WakeMed

Research & InnovationCouncil Co-chairs: Dot Eldreth, RN, Women’s & Children’s ServicesAdministration, and Teresa Harvey, RN, 2 East Medicine - CaryHospital

A catalyst and resource for nursing inquiry andinnovation in nursing practice

Key 2012 Accomplishments:• Conducted several meetings to establish council

2013 Goals:• Create a series of education classes highlighting the

research process and resources available to nursesacross the system

• Work closely with the Evidence-Based Practicecommittee to develop a culture of nursing inquiry

Work Life Council Chair: Meghan Kuebler, RN, Quality Reporting

Works to improvepatient outcomesand nursingengagement byretaining topnursing talent

Amy Baker, RN, (4EPediatrics) (right)receives theNovember DAISYAward from SaraCobb, RN, (6ACVIC).

Key 2012 Accomplishments:• 20 DAISY Award Recipients and 800+ WakeMed

nurses recognized through DAISY nominationswritten by patients and their families

• Collaborated with Cindy Rice, RN, (NursingEducation) on the Guide to Professional Success(GPS) Program for new nurse hires

• Embraced Patient- & Family-Centered Care byincluding two patient and family ambassadors onthe council

2013 Goals:• Formalize relationship with WakeMed’s PRPN

Committee

• Team with Human Resources and Public Relationsto recruit top talent and recognize morecontributions of nurses

Practice CouncilChair: Kristi Reguin-Hartman, RN, Clinical Nursing ResourceServices

Defines, implements and upholds the highest standardsof clinical nursing practice consistent with EBP,regulatory requirements, and national standards ofpractice from nursing and specialty organizations

Key 2012 Accomplishments:• Conducted first monthly meeting

• Recruited council leadership and solicited members

2013 Goals:• Orient committee members to the Scope and

Standards of Nursing Practice as dictated by theAmerican Nurses Association

• Identify specific strategies to facilitate outstandingprofessional practice

Informatics CommitteeChair: Kelly Johnson, RN, Nursing Administration

Supports evidence-based practice and improves patientoutcomes via technology solutions that enhance nursingcommunication, documentation and efficiency

Key 2012 Accomplishments:• Developed anticoagulation education alert for

patient safety goals

• Developed a robust online Plan of Care

2013 Goals:• Implement workflow alerts to drive safe patient care

• Convert remaining paper forms to electronic format

• Create Informatics rounding team with visibility tobedside clinicians

Education Council Chair: Felecia Williams, RN, Heart Center Administration

Promotes excellence in educational initiatives toadvance nursing scholarship, encourage nursingprofessionalism and positively affect patient outcomes

Key 2012 Accomplishments:• Committee was formed in November 2012 at initial

membership meeting

• Began work on the council’s charter

2013 Goals:• Coordinate an education fair with representatives

from various colleges/universities

• Create consultation regime for poster presentationsand professional development

Nursing Quality Council Chair: Janice Neff, RN, Nursing Administration

Monitors nursing care by evaluating nurse-sensitivequality indicators and also works to improve patientoutcomes by ensuring compliance with nursingstandards of care

Key 2012 Accomplishments:• Started literature review and community survey to

identify best practices related to nursing qualitystructure

• Developed council along with volunteers fromdifferent divisions and held two meetings to discussHCAHPS/PRC and nursing dashboard education

2013 Goals:• Develop system action plan for supporting best

practices to enhance patient and family experience

• Develop system monitoring plan for supportingcommunication bundle (white boards, huddles,bedside report, hourly rounding)

Falls/Restraints CommitteeCo-chairs: Renee Patton, RN, 5B Neuro Intermediate Care; LisaTassos, RN, Critical Care - eICU; and Linda Mayo, RN, RehabNursing Administration

Monitors patient falls and restraint data use

Kimberly Page, RN, (5B NIC) presents a poster onassessing a patient who is on anticoagulation therapy,crucial to falls prevention.

Key 2012 Accomplishments:• Monthly falls and restraint rates on nursing unit

dashboards

• Committee members performed unit falls/restrainttracers

2013 Goals:• Decrease falls and restraint rates

• Utilize the communication bundle as a foundationfor falls prevention and minimal restraint use

Supervisor/Educator CouncilChair: Sabrina Wells, RN, 3E CVIC

Identifies the educational and professional developmentneeds of unit-based staff, outcomes of which areexcellent patient care, workforce development, shareddecision making and highly engaged leaders in nursing

The Supervisor/Educator Council held a retreat inAugust to work on their programs and initiatives

Key 2012 Accomplishments:• Implemented standardized Nursing Education

Rollout Template

• Standardized processes to ensure alignment withShared Decision Making structure and WakeMedStrategic Plan

2013 Goals:• Develop and utilize the SharePoint site for council

business, dissemination of information andinterdepartmental collaboration

• Develop and implement new initiatives that alignwith our Magnet Journey

Nurse Managers’ CouncilChair: Angela Newman, RN, 3 West Medical/Surgical - Cary Hospital

Focuses on nursing standards of practice, principles ofshared decision making, and resource utilization todeliver excellent patient care and promote workforceexcellence

Key 2012 Accomplishments:• Ongoing preparation for Joint Commission survey

• Implemented Bedside Report and quality practicepresentations (managers shared best practicesacross the system)

2013 Goals:• Focus on Patient- and Family-Centered Care,

beginning with “a call for quiet”

• Continue to use the communication bundle

YEAR IN REVIEW AND LOOKING AHEAD TO 2013Staff Nurse Shared Decision-Making Leadership Councils & Committees

EBP

UNLOCKING THE D

OOR

TO IMPROVING PATIENT OUTCOMES

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WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail [email protected], or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Moira Dutton, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, December 2012

Automated Dispensing Machine(ADM) Vendor Fair Hosted byWakeMed PharmacySee the equipment and watch a demofrom two vendors, CareFusion andOmnicell. Tuesday, January 22, RaleighCampus, Andrews Center, from 7 am to4:30 pm; and Wednesday, January 23,Cary Hospital Conference Center, from 7am to 4:30 pm. Questions? Contact

Elizabeth Faust (Pharmacybusiness/technology manager) at ext. 06566.

Weight Watchers at WorkWakeMed employees and volunteers are invited

to join one of two Weight Watchers at Workmeetings: Wednesdays, Raleigh Campus ConferenceDining, at 11 am; and Wednesdays, CorporateCenter Second Floor Multi-purpose ConferenceRoom, 4:30 pm. There is no cost to attend your firstmeeting. For details, contact Bob Nelson at ext.06903 or [email protected].

Volunteer OrientationRaleigh Campus – Monday, January 7, from 5:30 to8:30 pm; Wednesday, January 16, from 1 to 4 pm;and Monday, February 4, from 5:30 to 8:30 pm.Sessions held in Conference Dining.

Cary Hospital – Thursday, January 3, from 5:30 to8:30 pm; Thursday, January 24, from 8:30 to 11:30am; and Tuesday, February 5, from 5:30 to 8:30 pm.Sessions held in the Conference Center.

Staff Development & TrainingEnroll in any of the listed classes via Learning Linkor ask your manager/supervisor to [email protected] with your name andemployee number, and course name, date(s) andtime(s). For information, visit the WakeMedWeb orcall ext. 08306. Please note: Some classes havepreliminary requirements.

MANAGEMENT DEVELOPMENT

Performance Management at WakeMed –Wednesday, January 9 & 16, 9 am to 3 pm, RaleighCampus, Medical Office Building, Ground FloorClassrooms (Code=MDPM)

Coaching for Improved Performance – Tuesday,December 18, 8:30 am to 12:30 pm, RaleighCampus, Medical Office Building, Ground FloorClassrooms (Code=MDCIP)

EMPLOYEE DEVELOPMENT

Patient Diversity: A Customer’s Perspective –Wednesday, January 9, 8:30 to 10:30 am, RaleighCampus, Medical Office Building, Ground FloorClassrooms (Code=SDPD)

Diversity & Inclusion Video Chat: Lunch and Learn– Thursday, January 17, 12:30 to 2 pm, RaleighCampus, Medical Office Building, Ground FloorClassrooms (Code=SDDIV)

Wake AHEC Educational credit available for all programs. Fordetails/fees, call ext. 08547 or visitwww.wakeahec.org and click Program Listings.

Intraoral Radiography for the Office-TrainedDental Assistant – Tuesday, January 8, at 6 pm,through Saturday, March 2, at the Andrews Center,Raleigh Campus

MHAT Series: Perspectives on Emotional Eating –Friday, January 25, 3 to 5 pm, at Shared VisionsRetreat Center, Durham

Nursing Education

Palliative Care Series – End-of-life education fornurses based on the End-of-Life Nursing EducationConsortium (ELNEC) program. Palliative CareCourse (Learning Link code: NE014-13022):Tuesday, January 15, from 1 to 2 pm; and Thursday,January 24 from 8 to 9 am; Pain ManagementCourse (Learning Link code: NE014- 13023):Thursday, February 19, from 1 to 2 pm; andWednesday, February 27, from 8 to 9 am.

CPR Blitz – Thursday, February 7 – “Check-offonly” is any time between 8:30 am and 8 pm.Classes held from 9:30 am to 12:30 pm; 1:30 to 4:30pm; and 7:30 to 10:30 pm. See Learning Link(NEAHA20 & NEAHA24).

Diabetes Core – Thursday, February 21, from 8:30am to 12:30 pm in the Cary Hospital ConferenceCenter. Register through Learning Link using code9086-1301.

2013 NURSING PROFESSIONAL DEVELOPMENT BOOK SERIES

For nurses and other health care professionals. Ledby Nursing Education staff, this series offers smallgroup discussions of books that are popular amongnursing book clubs and organizations. Register viaLearning Link. Books are available for check-outthrough Nursing Education.

When Chicken Soup Isn’t Enough By Suzanne Gordan(3.0 contact hours)Wednesday, January 16, 8 to 9 am NED A (Raleigh Campus)

Lions and Tigers and Nurses By Amy Vega(3.0 contact hours)Tuesday, January 29, 7:30 to 8:30 amCary Hospital Conference Center

The Spirit Catches You and You Fall DownBy Anne Fadiman(4.0 contact hours)Tuesday, February 6, 8 to 9 am NED A (Raleigh Campus)

Wednesday, February 21, 11 am to noon Cary Hospital Conference Center

calendarofeventsTo help you plan ahead, this calendar lists upcoming

system-wide events, training classes and community events. For details and fee information, visit the WakeMedWeb. Send

calendar submissions to Public Relations or [email protected].

Additions & AttachmentsStacey Carroll, RN, (MICU) welcomed son Lucas Gray onSeptember 2.

Christine Fernandini, RN, (Fuquay-Varina Outpatient & SkilledNursing Facility), Gino and Nathan welcomed baby boy NelsonMonte on September 5.

Niki Parmar (Pathology Labs - Core Lab) welcomed daughterKaviya on September 10.

Jennifer Marks (Physician Relations) and her husband welcomeddaughter Chloe Ryan on September 11.

Aerial White, RN, (2 East Medicine - Cary Hospital) and his wifewelcomed daughter Abigail Rose on September 25.

Jennifer Shojaei-Arani, RN, (CICU) welcomed daughter KayleighRain on October 22.

Rebecca Wall, RN, (NICU) and husband Adam welcomed a sonDaniel Malachi on October 22.

Miel Binford (Acute Rehab Services) and husband Scott welcomedson Crew Thomas on October 24.

Tommy Ruffin, RN, (Children’s Emergency Department) and wifeTracey celebrated the birth of son Jonathan Thomas on November 1.

Amelia (Rebecca) Brooks (Adult Emergency Department)welcomed daughter Bree Renea on November 7.

Juliet Ocampo, RN, (5C Medicine) and family welcomed a babyboy on November 18.

Heather Anderson, RN, (Surgical Services) and husband Zachwelcomed daughter Arden Jane on November 19.

Liz Mungai, RN, (5C Medicine) and family welcomed baby girlRinah on November 19.

Tiffany Lam, RN, (3A CVIC) and husband Rodney recentlywelcomed Hadley Taylor.

Lindsay McFeaters, RN, (3A CVIC) and husband Dwight recentlywelcomed baby Gavin.

getfit! with Healthworks Fitness & Wellness

Center in the New Year New Year’s Special - Four-Month Membership for $75!

In January, join or renew your membership for three months at$75 and receive one free month. Other specials include:• Get Trained, Get Fit – Three 45-minute personal training

sessions for only $99• Safeway to Fitness Program – Offered Monday, Wednesday

and Thursday from 5:45 to 6:45 pm starting Monday, January 7.This program is for adults who want or need structure, safetyand fun while exercising. Led by qualified health professionals,the one-hour classes will help you work toward your fitnessand health goals. The program includes an initial consultation,organized group warm-up and cool-down, and individualexercise/cardiovascular activity with supervision.

Healthworks Fitness & Wellness Center is located in the HealthPark on the Raleigh Campus. For more information on any of theabove offers, call them at ext. 08602.