VinaDisc

LATIOS Team

Hien Nguyen s3146145 Nhat Luong s3074883Van Chiem s3131679Xuan Nguyen s3131683

VinaDics Background and core business Business environment Information audit Problem identification Information gaps Solution and recommendation

The core business of VinaDisc

We sell DVDs to customers through our stores system in Hanoi and HCMC. We serve the entertainment demand of citizens.

In future, we intend to expand our business online, outside Hanoi and HCMC to Cambodia and Laos.

VinaDisc’s environment

Internal environment

The link between a warehouse, 5 stores in Hanoi and 6 stores in HCMC, they coordinate and interact together.

VinaDisc

Vinadisc’s environment (con’t)

External environment The relationship with the

oversea suppliers, our business and our distributors, customers, also our competitors, each factor are connected and affected by others.

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Industry sector of VinaDisc

VinaDisc’s activities are in entertainment industry with a lot of DVD stores in Hanoi and HCMC and a quite big warehouse so as to provide DVD from the foreign container to our stores.

VinaDisc takes a part in Supply Chain in the flow of DVD from the retailers to the end users through the process of estimating the demand and purchasing DVD from foreign countries.

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Trends and business strategies

Trends The widespread of using

Internet The high demand in all

entertainment types because of high pressure of work and study

The requirement of customer service and delivery

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Business strategies of Vinadisc

Strategies Rise the market share up to

20-30% more Build the new way in selling

by business online share updated information frequently to customers

Upgrading customer service with high responsibility ( The 7R’s)

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Customers and Suppliers

Customers People around Hanoi and HCMC,

also the area near those city Potential customers Customers in Laos and

Cambodian Suppliers Suppliers from foreign countries

Potential suppliers Vietnam’s suppliers and Asia

South East countries.

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Vietnam government and legislative regulations For Vietnam entertainment industry

regulation, there are a lot of rules and regulations but:

Complicated Uncertain Instable Ineffective

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Information Needs

What information do we need for the staff to do their job?

Information needs (Cont.) Warehouse status information

Week shipment information

Stock information in each stores

DVDs categories on shelves in each stores

Collect & access information

Where can we find information, and how can we collect/access it?

Collect & access information (Cont.)

Information is managed manually In the warehouse, information is

recorded after each in freight our out freight shipment.

In each stores, information about stock level, types of DVDs… is updated when stock level of a particular DVDs reach zero

The relation between stores is based on telephone

Information mapInformation Audit

Information resource

Internal/external

Who uses this resource Why is it used Format of resource Who is

responsible for the resource

Stock level information of each type of DVDs in warehouse and eash store

Internal Sales person in the storesOrder processing people in both warehouse and stores.

To full fill the stock to meet customer demand

Paper document and sometimes only people acknowledgement

The order processing staff

Information map (Cont.)Information Audit

Information resource

Internal/external

Who uses this resource Why is it used Format of resource Who is

responsible for the resource

DVDs categories in each store

Internal Sale person in the stores

To easy and fast in picking the DVDs that customer requires.To check the level of stock for each particular DVDs

There is no formal documentary record.All things are based on sale person’s acknowledgement

Sale person

Needs analysis

Collected info that is considered to be necessary for the users.

Resources: DVD titles, sales from customers…

Services: delivery, orders…

Departments: accounting, marketing…

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Internal Data

External Data

Data to Information Transformation process

Information

Tacit Knowledge

Explicit Knowledge

Reports

Records

Documents

Files

Knowledge Assets

Experience

Lessons Learned

Ideas

Beliefs

Info Audit

Information flow in an Organization Information flow in an Organization > > >> > >

Problem Identification

Needs analysis Info audit Knowledge auditVinaDisc

Problem Identification (Cont.) Bottlenecked Information flow:- Cannot monitor the inventory (stock level)

effectively and efficiently lack of information about the products sold as well as existing products among the stores.

- Staff was not well-trained on the products e.g. stock-take procedure.

- Mismanagement on the product supplies e.g. Ordering occurs only after stock level reaches 0. In reality, the manager needs to set the lead time of the product.

Information gaps

Stock level cannot be testified. Customer orders including not-buying

and reordering. External data and facts i.e. policy,

competitors, customer’s demand and expectations.

Unfulfilled Information needs Internal requirement: - Integrated reports about the stock level,

customer orders and financial reports among the outlets.

- Details about distribution and placement of the product.

- Information about competitors, customer demands and the market’s status.

External Requirement:- Customers demand new staffs to be more

understandable to their products.- Demand an e-procurement.

Solutions

1. The main source of information needs to transfer the info to other places at first.

2. The output of information needs to be re-arranged in convenient orders i.e. sorting and avoid duplication.

3. Training course for the staff.

Recommendations

1. Information delivered from the center i.e. the main warehouse needs to initially transfer the info of the current inventory to other stores in Hanoi and HCMC input of goods.

2. Each store should update their information at once when a sales occurs.

3. Inventory management should be well applied so that the products always meet the customers' demand.

4. Perform market research.5. All these information about sales, orders,

inventory turnover and revenues should be seized in an integrated system which the warehouse and other stores can access to it anytime.

6. Training for staff is very necessary to VinaDisc.